--- description: Review of respond.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: respond.io | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Manufacturing CRM Software](/directory/3825/manufacturing/software) > [respond.io](/software/66713/rocketbots1) # respond.io Canonical: https://www.softwareadvice.co.uk/software/66713/rocketbots1 Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/66713/rocketbots1?page=2) > Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize revenue across chat, calls, and emails from one place. Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single AI-powered inbox that supports both text and voice, including VoIP and WhatsApp calling. Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows. Manage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind. 10,000+ businesses trust respond.io to power conversations that drive real business results. > > Verdict: Rated **4.6/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 52 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: respond.io - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot - Contact Management - Email Management - File Sharing - Interaction Tracking - Lead Distribution - Lead Qualification - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-time Consumer-facing Chat - Reporting/Analytics - Support Ticket Management ## Integrations (11 total) - ActiveCampaign - Google Sheets - HubSpot CRM - Instagram - Messenger - Pipedrive - Slack - Telegram - Viber - WooCommerce - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software) ## Related Categories - [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software) - [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software) - [Auto Dealership CRM Software](https://www.softwareadvice.co.uk/directory/3171/dealership/software) - [CRM for Startups](https://www.softwareadvice.co.uk/directory/3235/startup/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "No knowledge needed" — 5.0/5 > **Manuel** | *18 July 2019* | Photography | Recommendation rating: 10.0/10 > > **Pros**: Easy to use app, you can have your bot up and running in a matter of minutes. But the main feature is that Rocketbots will work as a hub for all your communications, and with their AI algorithm eventually you will have to spend less time talking with your visitors. > > **Cons**: They don't have a mobile app yes, only works on the browser. ----- ### "An Indispensable Tool for Streamlined Communication" — 5.0/5 > **Stefan** | *16 September 2025* | Transportation/Trucking/Railroad | Recommendation rating: 7.0/10 > > **Pros**: The multi-channel support and ease of use are the standout features. I absolutely love that I can manage all my conversations from different platforms in one unified inbox. This saves my team a significant amount of time and makes us incredibly efficient. The automation tools are also a huge plus, allowing us to handle routine queries without manual effort, which is fantastic for productivity. > > **Cons**: The reporting and analytics features could be more robust. While the platform is great for day-to-day operations, getting a deep dive into customer conversation trends and agent performance can be a bit challenging. More customizable dashboards and advanced filtering options would be a great addition to provide more actionable insights. On a separate note, I believe API access should be a standard feature on all plans, including the basic one. Having a fully integrated API is crucial for businesses of all sizes to automate workflows and connect with other applications, and it would greatly enhance the value of the platform for all users. > > My overall experience with Respond.io has been extremely positive. It has completely transformed our communication workflow and made it much simpler to engage with customers across all our channels. The platform is intuitive, reliable, and has quickly become an indispensable tool for our business. ----- ### "Suspicious charges and frozen accounts." — 1.0/5 > **Brett** | *25 August 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Zapier was the easiest part of the entire process without that integration it would have been even more of a nightmare. > > **Cons**: The bank flagged all payments to this company as suspicious, unable to pay, poor support and charged us for a frozen and cancelled account. > > Support was poor from the beginning and we had to hire a freelancer to get basic support that could actually help. All payments were marked as suspicious by the bank and the card was locked every time they attempted to charge us, the account was frozen and all messages and services inaccessible, we finally got this sorted with the bank and paid, but not to use the service we had to pay for the period we wwre frozen then again to reinstate the account. Essentially they made 3x $199 (3months) for 33 days of service, while the payment system stopped us from being able to pay and we explained this to them that we shouldn't be penalized for this but they disagreed. We tried to reason that we tried to pay and sorting out the payments with the bank had cost us time, we asked if we could just have the service for the period we paid for since we didn't flag them as suspicious and we paid for that period. They refused. ----- ### "Great value for the money invested" — 5.0/5 > **Jaime** | *19 December 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Intuitive interface, excellent support, and powerful AI agents. I really like the ease of use, the consolidated inbox, and especially the AI ​​agents that are implementing new capabilities every week. Technical support is very fast and resolves all questions quickly. > > **Cons**: The price is not cheap but I understand it is because of the high value it provides so is not for small companies > > It has been a very valuable experience for customers support, it help us recover our time and we dedicate that time to improve functionality instead of answer the chat ----- ### "Best omnichannel tool in the world" — 5.0/5 > **Angel** | *16 September 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: It is very easy to use, the documentation on the website is very complete and also there are many videos on YouTube, you can connect a lot of channels like WhatsApp, Telegram, FB, IG and many more. > > **Cons**: In case you are more advanced in to APIs or Webhooks, the only thing I don't like is that with the API you can not download photos. But that is something you can do on the browser or in the app. > > I have been using respond.io since 2021, it fit all my needs connecting channels just in one place and automationa made My life easier. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/66713/rocketbots1?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/66713/rocketbots1) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data