About Thryv











Thryv pricing
Thryv has a free version and offers a free trial. Thryv paid version starts at US$228.00/month.
Alternatives to Thryv
Thryv Reviews for UK Users
Feature rating

- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Loving Thryv!
Excellent.
Pros
It is easy to use, highly functional and easily interacts with our website. Our client portal is SUPER AMAZING!
Cons
It will not save client credit cards at checkout for easier future payments. Would also like to have employee tracking for payroll.
Alternatives Considered
DomoReasons for Choosing Thryv
Higher quality and more professional client engagement.Switched From
Constant ContactReasons for Switching to Thryv
Most in alignment with our needs.Response from Thryv
Hi Donna, thank you for your review. It is great to hear how easy Thryv is to use and help with your online presents. Thank you for the feedback as well, we will take this back to our team for them to look into. - Gabe
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
THRYV A Great CRM, All in One Software for Small Businesses
Overall I am very happy with the THRYV software, and I haven't found a comparable offering for the price.
Pros
THRYV is easy to use, easy to implement, and provides features that other software in this category does not, for instance, estimates, invoicing, and some marketing.
Cons
I can't pull reports that include all my customers due to line restrictions. I would also like to see a "last date of purchase" field (for marketing purposes).
Reasons for Choosing Thryv
It was very limited, and not a CRM software - it just claimed to be one!Switched From
QuickBooks OnlineReasons for Switching to Thryv
Thryv checked off more boxes in the "absolutely need" column than the software did.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Thryv Review
Poor at best. I strongly discourage anyone I talk to about their product from taking the enormously expensive leap. Set my company back years.
Pros
Thryv has a great sales team! Honestly the buck stops there unfortunately. My sales guy was wonderful and responsive, but the product and product support team were just flat out not good. Signing up was a huge mistake.
Cons
Thryv is basically just a big bait and switch operation. I was promised the world and ensured satisfaction, but the product just failed on pretty much all levels. The CRM is inferior to competitor's products. The marketing piece is lacking also. The biggest upset was the web presence piece. This was supposed to come with SEO and all kinds of social media management. None of which was as promised it's taken me over a year and considerable amounts of money to get my page ranking back up to where I was before they took over.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
There are better CRM's out there. This one will leave you stranded.
My experience with Thryv started off great; I was super excited to find a CRM that really seemed to cater towards small business. Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line. The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeper’s findings, was told to tell me that, “it must be the client’s fault,” and that they would not be paying for any of the bill to correct the problem. I was then told that the problem “had been fixed, and that I could go ahead and re-connect Quickbooks back to the CRM.” Despite my bookkeeper locking the books entirely so that no damage could be done, Thryv circumvented the lock and overwrote all the work that the bookkeeper had just corrected.
Thryv finally admitted that it was their fault, and opted to give me 1/3rd of what I had paid to fix the issue they created.
It is now the end of October, and with no choice but to accept their offer as "we are at an impasse" as Thryv has called it, their services have been terminated.
Communication was poor once my lifeline was let go from the company. I was stuck paying for unusable software while trying to sort out the "impasse" and over all, this is just a poor company to deal with. The only reason they are known is because they are owned by Dex media.
Pros
It initially seemed really well organized and easy to onboard with.
Cons
Customer support and their accountability (lack thereof).
Lots of issues between quickbooks and Thyv syncing.
Very little accountability on the side of upper management.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great Social Media Platform
Our experience has been great thanks to the hard work of [sensitive content hidden]. He went beyond his scope and when he was not sure of the path, he would take the time to stay with us as a rep directed and showed us how to correct our issue. My partners and I appreciate that we could always contact [sensitive content hidden] when we were having issues with the website, social media, Google business, etc. Anything we need, [sensitive content hidden] is always there for us.
Pros
It is the Social Media platform. We love that we can post one message and it goes to all of our platforms.
Cons
Calendar. Never have been able to maximize the calendars potential.