---
description: Review of Gather Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Gather | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Gather](/software/647714/Gather)

# Gather

Canonical: https://www.softwareadvice.co.uk/software/647714/Gather

> Gather is a cloud-based customer feedback platform built for SaaS companies, e-commerce businesses, hospitality providers, and multi-location consumer brands. It replaces traditional NPS and CSAT surveys with ongoing, personalized SMS conversations powered by AI agents trained on each brand's tone, policies, and customer history.

Core features include automated feedback collection via natural SMS dialogue, real-time sentiment detection, and automated issue resolution using company knowledge bases. When negative sentiment is detected, the platform can send credits or offers based on customer history to convert dissatisfied customers into advocates. Positive experiences can be amplified to public review platforms. A separate outreach feature drives repeat revenue by targeting lapsed customers with timed, personalized messages.

An analytics dashboard gives marketing teams, customer experience leaders, general managers, and analysts access to live conversation data, inferred NPS and CSAT scores, and filtering by customer segment, location, and behavior. Users can query data in plain language by role. The platform also supports market research through combined survey, open-text, and video feedback sessions with AI transcription and theme detection.

Gather operates in any language, around the clock. Support options are not specified by the vendor.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Gather (Formerly BeHeard)
- **Location**: San Francisco, US
- **Founded**: 2024

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: English
- **Available Countries**: United States

## Support Options

- Email/Help Desk
- FAQs/Forum
- Chat

## Category

- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/647714/Gather)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/647714-Gather/> |
| en-AU | <https://www.softwareadvice.com.au/software/647714/Gather> |
| en-GB | <https://www.softwareadvice.co.uk/software/647714/Gather> |
| en-IE | <https://www.softwareadvice.ie/software/647714/Gather> |
| en-NZ | <https://www.softwareadvice.co.nz/software/647714/Gather> |

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