---
description: Review of Craftman Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Craftman | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Craftman](/software/637769/Craftman)

# Craftman

Canonical: https://www.softwareadvice.co.uk/software/637769/Craftman

> Craftman is a cloud-based AI support inbox designed for startups and small teams that need to manage customer conversations without enterprise-level complexity. It serves SaaS companies and early-stage businesses across industries, consolidating chat and email into a single feed so agents avoid switching between tools.

When a customer message arrives, the AI reads the connected knowledge base — including docs, FAQs, and prior conversations — and drafts a reply automatically. Agents review and edit the draft before sending. The AI improves over time based on agent edits. Replies are sent from the customer's own domain, preserving brand identity with no vendor branding.

Additional features include a website chat widget, customizable widget tabs for messages, feedback, and feature requests, and analytics covering response time, satisfaction rate, and team performance. The platform is GDPR compliant, with data encrypted at rest and in transit. Customer data is not used to train the AI without explicit consent.

Support options are not specified, but a 7-day free trial is available with no credit card required. Craftman suits founders and small support teams looking for a straightforward inbox and AI drafting tool.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Craftman

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50
- **Available Countries**: United States

## Features

- AI Survey Builder
- Adaptive Follow-Up
- Conversational AI Interviewer
- Multimedia Support
- Sentiment Analysis
- Voice

## Support Options

- Email/Help Desk
- FAQs/Forum
- Chat

## Category

- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/637769/Craftman)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/637769-Craftman/> |
| en-AU | <https://www.softwareadvice.com.au/software/637769/Craftman> |
| en-GB | <https://www.softwareadvice.co.uk/software/637769/Craftman> |
| en-IE | <https://www.softwareadvice.ie/software/637769/Craftman> |
| en-NZ | <https://www.softwareadvice.co.nz/software/637769/Craftman> |

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