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description: Review of Backsy Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Backsy | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Backsy](/software/637511/Backsy)

# Backsy

Canonical: https://www.softwareadvice.co.uk/software/637511/Backsy

> Backsy is a cloud-based customer feedback analysis platform suited for founders, product managers, UX researchers, brand managers, and agencies across industries including SaaS, hospitality, retail, fitness, and events. It helps teams convert unstructured customer feedback into scored, attribute-level insights without requiring data science expertise.

Core features include custom attribute scoring, where users define attributes such as Design, Speed, or Support and receive AI-generated numeric scores based on collected feedback. CSV import supports exports from tools like Google Forms, Typeform, Intercom, and Zendesk. Voice and text feedback collection lets customers respond via shareable links or embeddable widgets without structured forms. Trend tracking shows score changes across feedback batches over time. Source quote verification links every score to the exact customer quotes that influenced it, keeping results transparent and verifiable. AI-suggested attributes surface recurring themes automatically, and spam filtering is available on subscription plans.

Backsy uses credit-based pricing, where teams pay only for feedback analyzed, and credits do not expire. A free tier covers analysis of 100 to 200 feedback items. Support options are not explicitly listed in available product data. The platform is web-based with no on-premises deployment option.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Backsy.ai

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Available Countries**: United States

## Support Options

- FAQs/Forum
- Knowledge Base

## Category

- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/637511/Backsy)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/637511-Backsy/> |
| en-AU | <https://www.softwareadvice.com.au/software/637511/Backsy> |
| en-GB | <https://www.softwareadvice.co.uk/software/637511/Backsy> |
| en-IE | <https://www.softwareadvice.ie/software/637511/Backsy> |
| en-NZ | <https://www.softwareadvice.co.nz/software/637511/Backsy> |

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