About SharpSpring from Constant Contact

SharpSpring, a Constant Contact company, is a revenue growth marketing platform that helps small businesses generate leads, improve conversions to sales, and drive higher returns on marketing investment. Our innovative platform, open architecture and free customer support, along with flexible contracts, drive real results for a growing business or digital marketing agency. Learn more at sharpspring.com.
SharpSpring from Constant Contact Software - Make key decisions with accurate and relevant data. Slice and dice powerful metrics into customized reports. Understand end-to-end ROI.
SharpSpring from Constant Contact Software - Gather all of the important data on prospects in one place, including contact information, site visits, list memberships, social notes, email interactions and lead score.
SharpSpring from Constant Contact Software - SharpSpring goes beyond the capability of traditional ESPs by providing information on visitors’ activity after they click through from emails. Know every page visit, form fill-out, webinar sign-up, and white-paper download from email campaigns you send.
SharpSpring from Constant Contact Software - Create striking emails in real-time with the “what you see is what you get” editor in SharpSpring. Continually preview the finished design with an intuitive split-screen view.
SharpSpring from Constant Contact Software - Sales Dialer is an integrated outbound calling solution for high-impact sales teams. Empower your team to optimize the quality and quantity of conversations with prospects with one-click calling, automated recording, and searchable transcription features.
SharpSpring from Constant Contact Software - SharpSpring Chatbots are deeply integrated and take full advantage of SharpSpring’s revenue growth platform. Chatbots can capture leads, increase leads scores, kick off automation events, and seamlessly perform hundreds of other powerful sales functions.
SharpSpring from Constant Contact video
SharpSpring from Constant Contact Software - Make key decisions with accurate and relevant data. Slice and dice powerful metrics into customized reports. Understand end-to-end ROI. - thumbnail
SharpSpring from Constant Contact Software - Gather all of the important data on prospects in one place, including contact information, site visits, list memberships, social notes, email interactions and lead score. - thumbnail
SharpSpring from Constant Contact Software - SharpSpring goes beyond the capability of traditional ESPs by providing information on visitors’ activity after they click through from emails. Know every page visit, form fill-out, webinar sign-up, and white-paper download from email campaigns you send. - thumbnail
SharpSpring from Constant Contact Software - Create striking emails in real-time with the “what you see is what you get” editor in SharpSpring. Continually preview the finished design with an intuitive split-screen view. - thumbnail
SharpSpring from Constant Contact Software - Sales Dialer is an integrated outbound calling solution for high-impact sales teams. Empower your team to optimize the quality and quantity of conversations with prospects with one-click calling, automated recording, and searchable transcription features. - thumbnail

SharpSpring from Constant Contact pricing

SharpSpring from Constant Contact does not have a free version but does offer a free trial. SharpSpring from Constant Contact paid version starts at US$399.00/month.

Starting Price:
US$399.00/month
Free Version:
No
Free trial:
Yes

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SharpSpring from Constant Contact Reviews for UK Users

Feature rating

Value for Money
4.7
Functionality
4.4
Ease of Use
4.4
Customer Support
4.6
5 reviews of 737 View all reviews
Devin
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 22/04/2020

SharpSpring is the Best of the Best

My overall experience with SharpSpring has been wonderful! While the platform still has kinks to work out (what platform doesn't?), their customer service is amazing and they move at a rate unseen by others to make the platform better every day. I highly recommend them not just for their platform, but their people are friendly as well.

Pros

I really enjoy the various features that are available within the platform! It allows us to quickly and easily identify our prospects, capture their information on the website, and then market to them in a way that is meaningful and generates new business for us.

Cons

In their mission to make their platform compete, they often focus on getting new features out quickly but then have to go back and update later. I've seen this happen for them with tools like Video Calling, which became quickly available due to COVID-19 but lacks the robustness of other dedicated video platforms that I would imagine most companies already use.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing SharpSpring from Constant Contact

We were using Infusionsoft before they were acquired by Keap. The platform had some nice features, but it was primarily missing the ability for us to resell the platform. We wanted to offer marketing automation to our clients, but didn't want to get caught in the trap like most other agencies do: the automation platforms own the client, not the agency. With SharpSpring, they are an agency-first company that allows us to own our client relationships. That is a huge win in our books!

Switched From

Keap

Reasons for Switching to SharpSpring from Constant Contact

Because SharpSpring allowed us to own our client relationships rather than letting HubSpot own the relationship. This has allowed us tremendous opportunity to scale our business, because we can offer a variety of services AND the platform to the client, when HubSpot doesn't allow that.
Brooks
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4
Reviewed on 20/11/2019

A powerful platform, but still has a long way to go

We use Sharpspring for email automation, marketing automation, lead tracking, reporting, as a CRM, and as a sales tool. It allows us to track contact interactions from first touchpoint through sale. It has been a huge help.

Pros

My favorite thing about Sharpspring is the ability to track and analyze the entire life of a lead, from start to finish. It allows us to optimize our funnels and nurture prospects from interest to sale. It is a really powerful tool and offers (almost) everything you need for marketing automation from automated workflows to landing pages and forms to email design. I also love their lead scoring.

Cons

Though it offers a lot of features, it's not all that usable compared to similar products. There are countless small usability issues. Landing pages are pretty difficult to create. Support is usually great – but can at times be entirely unhelpful. Automation has some key features other tools allow. Overall, there are just a lot of features that still need to be added in order to really compete.

Alternatives Considered

ActiveCampaign, BenchmarkONE and Keap

Reasons for Choosing SharpSpring from Constant Contact

Price was the primary reason.

Switched From

HubSpot Marketing Hub

Reasons for Switching to SharpSpring from Constant Contact

We really needed a robust CRM for longer B2B buying cycles. Though all other tools were awesome, Sharpspring won out there.
Andrea
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 08/06/2022

Supports our Sales team with Salesforce Integration

Thanks to SharpSpring, we have been able to better align our sales and marketing efforts and automate many of our manual marketing processes. SharpSpring has helped us mature our marketing processes by being more strategic with campaigns and segmenting our list to be more targeted and personalized in our messaging. Instead of using multiple tools that don't talk to each other, we have one integrated tool that supports our marketing and sales teams.

Pros

SharpSpring integrates well with Salesforce, which is key to our Marketing team being able to support our Sales team. We now have insight into where our leads come from and how they engage with our content - something we never knew before! Life of the Lead is our favourite feature because it gives our Account Managers context when engaging with a lead. We have more lead generators on our website (like a chatbot, free trial request, and opt-in forms) that we never had before. We also have access to more powerful (and easier!) reporting, which makes month-end reporting cycles more enjoyable.

Cons

There is a lot to learn but the onboarding process helped to ensure we had the support we needed from both a strategic and technical perspective. We've had some technical issues with not being able to use emojis for social posts and with not receiving email notifications for some workflows. The technical support team was very helpful, but unfortunately, there are still some outstanding tickets. The landing page builder is frustrating but the email builder is more intuitive.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
2

3
Reviewed on 07/05/2021

Not worth it

Not good. Lots of "oh yeah, sure, it does that." Only to find out that the software doesn't actually do what they just said it does or no one from sharpspring knows how to make it do that.

Pros

Seemed like a great and more affordable option compared to HubSpot. Not much else to say here since we had a boat load of issues with it.

Cons

Everything was cumbersome. From onboarding to implementation. Even getting someone on the phone from the right department to help us when we had issues with email was a problem. Overall, really clunky and outdated. We ended up going to Hubspot and it's SO much better and not even that much more expensive especially when we think of all of the time we all wasted trying to get sharpspring to work.

Alternatives Considered

HubSpot Marketing Hub

Switched From

HubSpot Marketing Hub

Reasons for Switching to SharpSpring from Constant Contact

price.

Response from SharpSpring

Hi there,

Thank you for taking the time to share your experience with SharpSpring. We hate to hear that you had a negative experience with the platform. Our exceptional support is something we work hard to maintain so we hate finding out we missed the mark there as well. We never take losing a partner lightly and will use your feedback to continue to improve our resources for our agency partners.

If you'd be open to sharing any additional feedback, please email us at [email protected]

Replied 13/05/2021
BreAnn
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/05/2022

Best CRM out there

I am able to use this platform as an all in one to track well pretty much everything a business could want to track. I lvoe how everything for social media is in one platform. I can't say enough about SharpSpring.

Pros

Everything! It does everything we could ever as a CRM to do. I love how everything is customizable to what fits my company's needs.

Cons

I would make some changes to the reporting tools and creation of emails.

Alternatives Considered

Salesforce Platform

Reasons for Choosing SharpSpring from Constant Contact

Keap sucked and SharpSpring could do everything any business would need in the digital business world.

Switched From

Keap

Reasons for Switching to SharpSpring from Constant Contact

SharpSpring gave us everything we needed and more at a great price

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