--- description: Review of TCN Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: TCN | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/1564/auto-dialer/software) > [TCN](/software/63541/tcn) # TCN Canonical: https://www.softwareadvice.co.uk/software/63541/tcn Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/63541/tcn?page=2) > TCN is a cloud-based call center solution that caters to various industry verticals, including health care, automotive, and business process outsourcing (BPO). TCN is available for multiple channels such as inbound, outbound, blended, email, and mobile SMS. Key features include an autodialer, manual dialer, voicemail delivery, speech analytics, interactive voice response (IVR), interactive voice messaging (IVM), and reporting. TCN features live call monitoring, decision blocking, call recording, call storage, customized agent scripting, and manager dashboards. Users can rotate messages, hang up on answering machines and automatically redial for busy signals. In addition, the solution offers a voicemail delivery suite, healthcare service suite, and a suite for the visually impaired. Reporting and analytics, notifications and promotions, feedback, and survey tools are also included. TCN is priced on a per-minute basis and provides multi-channel functionality. > > Verdict: Rated **4.5/5** by 57 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 57 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TCN - **Location**: St George, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact TCN for additional pricing information. TCN operates without contracts, offering a flexible pay-as-you-go service model. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece and 38 more ## Features - API - Activity Dashboard - Archiving & Retention - Auto-Dialer - Automated Notices - Automated Routing - Automated Scheduling - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling ## Integrations (3 total) - Salesforce Sales Cloud - ServiceNow - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) ## Related Categories - [Auto Dialer Software](https://www.softwareadvice.co.uk/directory/1564/auto-dialer/software) - [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software) - [Automatic Call Distribution Systems Software](https://www.softwareadvice.co.uk/directory/1694/auto-call-distribution/software) - [Predictive Dialer Software](https://www.softwareadvice.co.uk/directory/1758/predictive-dialer/software) - [Call Monitoring Software](https://www.softwareadvice.co.uk/directory/1811/monitoring/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.uk/software/120988/ringover) — 4.7/5 (858 reviews) 2. [CallTools](https://www.softwareadvice.co.uk/software/223069/calltools) — 4.8/5 (155 reviews) 3. [Convoso](https://www.softwareadvice.co.uk/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 4. [Readymode](https://www.softwareadvice.co.uk/software/171343/readymode) — 4.6/5 (136 reviews) 5. [DialedIn CCaaS](https://www.softwareadvice.co.uk/software/20027/chasedata) — 4.8/5 (314 reviews) ## Reviews ### "Powerful Platform with Exceptional Support, Yet in Need of Modernization" — 4.0/5 > **Antonio** | *7 November 2025* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: A standout feature is the remarkable versatility of the Legacy Analytics platform, particularly its robust Dashboard generation capabilities. While we recognize the existing constraints, the tool remains highly effective and valuable for our operational needs. Furthermore, the proactive support and consistent availability provided by \[sensitive content hidden\] are truly exceptional and a critical asset. > > **Cons**: A significant limitation is the inability to generate and download reports directly from the Backoffice Tool, which currently impedes workflow efficiency. Furthermore, we have observed that the automated daily reports consistently omit the data from the last day of the month. Regarding historical data, the current requirement to manually generate a report for each individual month is an outdated approach that does not align with current market demands or operational speed. Similarly, the campaign follow-up overview interface within the Backoffice Tool is quite archaic and presents substantial constraints in terms of customization. Finally, the restriction on accessing historical data beyond two years poses a major operational challenge. > > Overall, once the tool's core functions are mastered, the user experience is highly satisfactory. We have encountered minimal to zero system failures across the platform. The ability to schedule campaigns and automations directly from the List Manager offers a strategic versatility that is, unequivocally, a competitive advantage. I must once again commend the team's proactive engagement and accessibility, which is evidenced by the continuous and robust platform improvements. ----- ### "TCN Cloud is the way to go\!" — 4.0/5 > **Scott** | *16 January 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: TCN is very easy to use, the agent interface is easy to maneuver through and quickly train the agents on. > > **Cons**: The moving back and forth between the Organization tab and Back Office tab, but seeing constant changes to reduce this task is a plus. > > TCN is very customer friendly. Our support team is there to assist us with every challenge we face and provide the information needed to overcome those challenges, whether through training our technicians or performing the tasks themselves. ----- ### "LOVE, LOVE LOVE TCN\!\!" — 5.0/5 > **Stephanie** | *7 February 2019* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I like the easy set up for campaigns. I appreciate the little maintenance that is required throughout the day. I like the noise the campaigns creat on floor with all the incoming calls it creates. > > **Cons**: There is a lot I still do not understand or utilize. Sometimes the intricate ins and outs make it difficult to follow and understand. > > TCN allows my reps to take and make more calls than usual. It gives me daily reports as to the work performed. The service and response time is excellant. The TCN reps are absolutely willing to help without any attitude even when I am having a hard time following or asking the same questions. ----- ### "Simplistic and Compliant Cloud Call Center" — 5.0/5 > **Bridget** | *15 December 2023* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Support is swift and accurate, and works smoothly for our remote call centers, set up and implementation for initial setup and newly added call flows is simple and easy to manage, agent dashboard gives you back the onsite floor for managers monitoring their remote workers > > **Cons**: I would like to have an option as a manger to open an agent app tab, organization tab, and Backoffice tab all at the same time > > could not have asked for a better support team, and when I have new ideas and projects they are always willing and wanting to provide a valued product for success ----- ### "TCN Customer Relationships" — 5.0/5 > **JOHN** | *14 December 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: TCN provides most if not all features of competitors at a much more affordable price point. What I like most about TCN, is that we can reach out to our contact for assistance at any time and get immediate response. With previous companies, this was not the case, and would sometimes cause delay in new development or impact revenue. Also, there has hardly been any downtime to speak of compared to regular outages experienced with a much larger competitor company. > > **Cons**: I cannot think of any complaints at this time. > > Working with TCN for over 2 years has been a pleasure. They have always been able to meet our needs and continue to grow and develop new processes to improve our experience. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/63541/tcn?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/63541/tcn) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data