--- description: Review of Re:amaze Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Re:amaze | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Manufacturing CRM Software](/directory/3825/manufacturing/software) > [Re:amaze](/software/63529/reamaze) # Re:amaze Canonical: https://www.softwareadvice.co.uk/software/63529/reamaze Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/63529/reamaze?page=2) > Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat. Reamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries. Additionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered. Services are offered on a monthly subscription basis that includes support via email, FAQs and online live chat. > > Verdict: Rated **4.8/5** by 53 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 53 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Reamaze - **Location**: San Jose, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Re:amaze Basic: $29 per user per month Re:amaze Pro: $49 per user per month Re:amaze Plus: $69 per user per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - API - Alerts/Escalation - Automated Routing - Autoresponders - CRM - Call Centre Management - Canned Responses - Catalog Management - Chat/Messaging - Chatbot - Configurable Workflow - Content Management - Customer Engagement - Customer Support - Customisable Branding - Customisable Forms - Customisable Templates - Dashboard - Document Storage - Email Management ## Integrations (16 total) - Adobe Commerce - BigCommerce - Facebook Business Suite - GitHub - Google Analytics 360 - Instagram - Klaviyo - Mailchimp - ShipStation - Shopify - Slack - Stripe - Twilio - WooCommerce - WordPress ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software) ## Related Categories - [Manufacturing CRM Software](https://www.softwareadvice.co.uk/directory/3825/manufacturing/software) - [Account Management Software](https://www.softwareadvice.co.uk/directory/3606/account-management/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.uk/directory/340/gaming-casino-crm/software) - [CRM for Startups](https://www.softwareadvice.co.uk/directory/3235/startup/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews) 3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "An Affordable Solution for Customer Service Communication" — 5.0/5 > **Stacy** | *9 May 2019* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Reamaze collects customer data such as orders, etc enabling customer service to provide answers quickly and efficiently. The help tool is a great feature that allows customers to search for their answers in the FAQ library. We are able to create tickets in case of escalation which helps track response times. These are just a few features that stand out for our company. > > **Cons**: We have, yet, to discover the cons of this software. Everything so far has been operating smoothly. > > This software has allowed us to efficiently respond to customers in a timely manner increasing the spending confidence knowing they are getting their questions answered. ----- ### "One of the best platforms" — 5.0/5 > **Haleigh** | *16 August 2024* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: The ability to contact customers and stay on top of issues. > > **Cons**: Sometimes the site is a bit laggy and I have to refresh the screen > > I really like this and recommend it to anyone with an e-commerce site ----- ### "Basic customer support option" — 4.0/5 > **Verified Reviewer** | *13 December 2018* | Management Consulting | Recommendation rating: 6.0/10 > > **Pros**: It was pretty simple to set up and get started. > > **Cons**: Not very robust, customer support is not super helpful, things disconnect frequently. > > It worked for a basic customer support desk but the lack of features and difficulty figuring out the features were a turn-off. ----- ### "Keeps us connected with customers" — 5.0/5 > **Justin** | *19 December 2019* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like how I can switch between the mobile and browser versions depending on where I am, whether at my desk or out and about. This allows me to rapidly reply to customer questions and also not allow any to accidentally go unanswered. Two features would really be quite valuable to me: 1) If composing a reply on, e.g., mobile but then not getting a chance to finish, having that partial reply automatically populate on my browser version when I open that ticket, allowing me to finish the reply seamlessly. 2) As I type replies, have Reamaze do background searches for similar replies and allow me to quickly cut-n-paste from existing, older tickets. For example, I often send URLs to customers for products they are looking for. If I type part of the product name, have it suggest that product's URL so I don't have to go look it up in another browser tab, copy/paste, etc. Otherwise, I do like the response templates and help articles but they sometimes aren't quite flexible enough for these sorts of quick responses. I also like how it seamlessly integrates with facebook messenger and other social media platforms. > > **Cons**: Sometimes the mobile app crashes when typing replies (iphone 8+/latest IOS) which gets irritating. > > We use this app daily for all of our customer interactions. It has helped us gain a reputation in our industry for exceptional customer support. Our reviews submitted by customers mention this often. ----- ### "Easy setup and great at helping provide 5 star customer support" — 5.0/5 > **Verified Reviewer** | *2 July 2018* | Recommendation rating: 10.0/10 > > **Pros**: Very easy system to set up and intergate with our bigcommerce store. One of our biggest issues was keeping control of all the communication from customer and staff. Not having a central source where we could see what had been said to customers and what their past orders/comms were was a large pain point for us adding re amaze. Since impolementing this we can respond to customers lighning fast from the desk or on the go if at shows via the mobile app. We have a set of templates we can respond with for common enquireis and we have now got increased response time on facebnook as we get instant notificatiopn of messages. Site pop up feature is another great tool that can allow us to help live customers on our site or direct them to where they may find answer or FAQ that we have set up. > > **Cons**: Could do with some upgarde to the UI. In particular some colour coding for tags or different types of messages going to selected email accounts. Other than this it's perfect > > Much better response time to customer questions which have ultimately led to an increase in sales and 5 satr reviews on feedback emails and social media. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/63529/reamaze?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/63529/reamaze) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data