--- description: Review of Axxess HomeCare Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Axxess HomeCare | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Private Duty Care Software](/directory/4077/private-duty-care/software) > [Axxess HomeCare](/software/60122/axxess-homecare) # Axxess HomeCare Canonical: https://www.softwareadvice.co.uk/software/60122/axxess-homecare Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/60122/axxess-homecare?page=2) > Axxess HomeCare provides cloud-based, HIPAA-compliant software and a mobile app that is suitable for skilled, pediatric, private pay and enterprise organizations. Agencies can manage intake, scheduling, human resources, notes and documentation, alerts, a family portal, billing and reports with one solution. With real-time messaging, field and office staff can communicate remotely. Agencies can accept referrals automatically and connect with referring organizations like hospitals, rehab centers, home health agencies, physician offices and more. Electronic billing enables agencies to track claims and bill all payors. The mobile app is available on both Android and iOS platforms and allows caregivers and clinicians to verify shifts at the point of care and ensure compliance using Electronic Visit Verification. > > Verdict: Rated **3.4/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 36 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.0/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.1/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Axxess - **Location**: Dallas, US - **Founded**: 2007 ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - HIPAA Compliant - Mobile Access - Patient Records Management - Scheduling ## Category - [Private Duty Care Software](https://www.softwareadvice.co.uk/directory/4077/private-duty-care/software) ## Related Categories - [Private Duty Care Software](https://www.softwareadvice.co.uk/directory/4077/private-duty-care/software) - [Home Health Care Software](https://www.softwareadvice.co.uk/directory/4406/home-health/software) ## Alternatives 1. [InMyTeam](https://www.softwareadvice.co.uk/software/257114/inmyteam) — 4.6/5 (85 reviews) 2. [Alora Home Health](https://www.softwareadvice.co.uk/software/2085/alora) — 4.5/5 (151 reviews) 3. [AlayaCare](https://www.softwareadvice.co.uk/software/381258/alayacare) — 4.1/5 (188 reviews) 4. [AxisCare](https://www.softwareadvice.co.uk/software/126808/axiscare) — 4.6/5 (729 reviews) 5. [eRSP](https://www.softwareadvice.co.uk/software/276586/ersp) — 4.2/5 (99 reviews) ## Reviews ### "Axxess Review" — 4.0/5 > **Verified Reviewer** | *5 January 2021* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: what i liked most about this software was how it stayed in top of the employees CEU and License expirations. > > **Cons**: what i liked least about this software was that it does tend to have some glitches that can erase data i would make sure your have a back up or save work regularly > > overall experience with this software was very positive this software allowed to make my job more accurate and up to date. ----- ### "employee side of the program is lackin" — 4.0/5 > **Marty** | *15 October 2018* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: the care plan for home health aide is easy to do on you complete the templates. Communication notes are easy to do on clients. > > **Cons**: There are no communication notes on employees. these are really needed. Tracking conversations with our employees, and making communication notes on paper, then scanning them into the system does not work well. Building reports on you system does not work well and I don't feel I can trust the information to be correct. can't do a visit prior to expiration date because the system will not use the new care period until the day after it begins. We try to do visit within 5 days prior to the expiration. > > we need communication notes for employees. we need the reports section redone and more options ----- ### "With Axxess you get less" — 3.0/5 > **Ja-Ron** | *11 June 2025* | Hospital & Health Care | Recommendation rating: 4.0/10 > > **Pros**: They have one of the best platforms I seen. Once you learn the system it does everything. The software development was well thought out. > > **Cons**: Their staff is arrogant, I never finished the implementation due to inconsistencies and lack of system knowledge. > > My experience wasn't great. I went back and forth with Axxess the whole time I was with them. They auto renewed my contract, and the system still wasn't working for us properly. They still charged me to get out of the contract too. ----- ### "Don't waste your money" — 1.0/5 > **LIsa** | *15 June 2020* | Hospital & Health Care | Recommendation rating: 0.0/10 > > **Pros**: This software is not user friendly or customizable as was promised with our purchase > > **Cons**: Our nurses cannot complete their notes on the AXXESS APP. They are unable to enter I\&O's, wound care, vent settings, etc from the APP and must use a laptop > > Poor We were promised we could upload our own forms to be used. That was in March. 3 months later, we are being told they do not customize anything. ----- ### "One-Star Review of Axxess Homecare: Our Perspective" — 1.0/5 > **FADIL** | *5 April 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: At this juncture, given the challenges we've faced, identifying specific advantages in the context of our expectations and needs proves difficult. Our decision to engage with Axxess Homecare was initially driven by its potential to meet our complex EHR requirements, anchored by the robust framework of the CAST 7-Stage EHR Adoption Model. > > **Cons**: Partial Alignment with CAST Model: Axxess Homecare struggled to fully meet the CAST model's stages beyond the basic functionalities. Key integrations and clinical documentation capabilities crucial for our operation were notably lacking or underdeveloped. Pricing and Value Mismatch: The cost of Axxess Homecare did not correlate with the value or functionality it delivered. The platform's performance resembled more of an "EHR-lite" version, without the flexibility or comprehensive support anticipated. Operational and Integration Challenges: Our agency’s role seemingly shifted towards that of a beta tester, tasked with extensive customization to meet our needs—a significant deviation from the turnkey solution we were promised. Discoveries such as the reliance on third-party clearinghouses further eroded our confidence and trust in the system's transparency and capabilities. Contractual and Support Issues: The contractual obligations imposed by Axxess, coupled with a platform that required ongoing, intensive development work from our side, created a burdensome scenario. The insistence on additional resource investment without clear outcomes prompted us to reconsider the partnership. > > Disclaimer: The insights and opinions shared in this review are based solely on our own experiences and assessments of the Axxess Homecare system. This commentary is intended to convey our perspective and findings without prejudice and is not meant to defame or malign any company, entity, or individual. Our aim is to provide an honest, subjective evaluation to inform others. This review does not preclude us from pursuing further legal remedies or actions as deemed necessary. After diligently implementing and utilizing Axxess Homecare, and in alignment with the CAST 7-Stage EHR Adoption Model for Long-Term and Post-Acute Care (LTPAC), we regrettably find ourselves compelled to assign a one-star rating to the platform. This decision stems from a comprehensive examination against a respected industry model designed to evaluate the effectiveness and sophistication of EHR systems in our sector. Adoption Model Alignment: Our anticipation for a solution that bridged the gap up to and beyond Stage 5 of the CAST model was met with partial functionalities and optional features that fell short of being fully realized. The expected seamless integration and clinical documentation capabilities critical for high-quality care were, in our experience, inadequately addressed. The divergence from the CAST model’s criteria, particularly from Stages 4 through 6, underscored a gap in Axxess Homecare’s ability to facilitate advanced clinical support, external ancillary service integration, and comprehensive engagement tools—components vital to our operations. Pricing Transparency and Value: The opaque nature of Axxess Homecare’s pricing and its mismatch with the delivered value further exacerbated our challenges. Despite expectations set around the system’s capabilities and support, the reality did not align with our criteria for a robust, integrated EHR solution, thereby questioning the investment’s worth. Operational Challenges: Our journey with Axxess evolved into a scenario where our agency seemed to serve as an experimental phase for the system’s potential development rather than a partner utilizing a mature, ready-to-deploy solution. The requirement for extensive customization and the revelation of third-party involvements contrary to initial representations revealed a significant discrepancy between promised capabilities and actual delivery. Conclusion: This review is offered in the spirit of transparency and from the standpoint of our unique experience with Axxess Homecare. It serves to highlight the critical importance of thorough vetting and alignment of EHR systems against established models like the CAST 7-Stage EHR Adoption Model. We share our journey as a lesson in due diligence and a reminder of the disparities that can exist between vendor claims and their realization. As we proceed, we remain open to exploring all avenues, including potential legal actions, to address our concerns and advocate for our rights and those of the broader healthcare provider community in the LTPAC sector. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/60122/axxess-homecare?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/60122/axxess-homecare) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data