Spotler CRM

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About Spotler CRM

Spotler CRM is an easy to use cloud CRM system designed for small and mid-sized organizations, yet also perfect for larger teams. There’s a customizable Sales CRM, plus options for Marketing and Service tools and integrations - so everything is in one place, enabling great team collaboration and customer relationships that drive sales growth. Our CRM system is designed to grow with your business. There are 4 price plans; Free, Starter, Professional and Enterprise, offering easy solutions that will work for your business. Our customer support is totally free of charge and you'll find lots of self-service resources so you can get the most from your CRM. Our integrated CRM and marketing solution lets you build campaigns and send emails directly from your CRM, using your data to personalize and segment. New leads can be captured from your website and assigned to sales staff to follow up. Or you can add them directly to an automated marketing campaign, letting you work smarter. The stats package means you can monitor the leads, opportunities and value of closed deals, then track the ROI for each campaign, and optimise your marketing spend.
Spotler CRM Software - Sales Dashboard
Spotler CRM Software - Company Accounts with Help Drawer open
Spotler CRM Software - My Tasks
Spotler CRM Software - Calendar View
Spotler CRM Software - Listing Report Builder
Spotler CRM video
Spotler CRM Software - Sales Dashboard - thumbnail
Spotler CRM Software - Company Accounts with Help Drawer open - thumbnail
Spotler CRM Software - My Tasks - thumbnail
Spotler CRM Software - Calendar View - thumbnail
Spotler CRM Software - Listing Report Builder - thumbnail

Spotler CRM pricing

Spotler CRM has a free version and offers a free trial. Spotler CRM paid version starts at £11.00/month.

Starting Price:
£11.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to Spotler CRM

Spotler CRM Reviews for UK Users

Feature rating

Value for Money
4.5
Functionality
4.2
Ease of Use
4.5
Customer Support
4.6
5 reviews of 462 View all reviews
Lori
Lori
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/05/2023

Have tried numerous CRMs - RSS knocks it out of the park for us!

We were using CRMs that were overkill for our business purpose so we were excited to finally find one that was just right. The customer service is out-of-this world good and their software development team is very responsive when you need customizations or have an issue. Being on the west coast of the US, it was a bit of a challenge with the time zone differences, but I found that they were quick to respond and never went a full 24 hours without communication from them. I also like their Help pop-outs and their Support Hub, Instruction Videos and Webinars are excellent! If you are looking for a powerful, yet simple CRM for your organization I wouldn't hesitate to recommend Really Simple Systems!

Pros

As the name implies, it's simple to use. I like being able to add custom fields, ability to customize dashboard, integrating marketing automation with the CRM and being able to attach documents to the record.

Cons

I would like to be able to add new job titles without having to leave contact creation and go into settings. I would also like to be able to view Documents in a pop-up window without having to download it.

Diana
  • Industry: Oil & Energy
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/08/2020

Use of CRM

When I have needed help with something I have had a quick and useful response very quickly.
I find it easy to use for what I need.

Pros

The most important things to me are:- tracking of emails with each customer, tracking of quotation/sales confirmations with each customer. Checking where we are up to with opportunities.

Cons

I have not used this with any other system, but I cannot fathom out the report side of things, but neither have I asked for help using it so far either.

Colin
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

3
Reviewed on 28/09/2017

Simple as promised, but let down by a fixed architecture and apathetic customer service...

It was adequate when we started out, but the service forced us to explore other options.

Pros

As expected it's simple to use and get the hang of - basic but functional. The latest version - 5 - is bright and clear on the screen.

Cons

The architecture is inflexible and really didn't suit our business (combined B2B and B2C) without us fudging workarounds. We would have lived with it, and even put up with the mid-term price hike they sprung on us, but it was customer service that killed it. Emails and phone responses were cold and unhelpful. I know they are British so we were prepared for the attitude, but even with that they didn't seem to care about a small business our size. This spurred us to look around, and we found solutions out there with totally superior architecture and service that were priced similarly. So, to the relief of my staff, we made the effort to migrate away.

Response from Spotler

Colin, thank you for your review. I'm sorry to hear our CRM did not suit you and your business. It is designed for B2B so is not a perfect solution if your business is also B2C.

Our products and services are designed specifically for small businesses and this is our key audience, with single-user systems upwards. I apologise if we gave the impression that your business was not important to us at any stage, as this is definiately not the case.

I also apologise if our customer service was in any way lacking in your experience. We pride ourselves on our service and 99.9% of the time receive great feedback from our customers praising our exceptional service.

I am pleased to hear you have found a CRM system that better suits your needs and I wish you and your business continued success.

Kind regards
Helen Armour
Marketing Manager

Replied 04/10/2017
Ronnie
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/04/2023

It does what is says on the tin, it's simple

Excellent and our team thinks it is a great system to use

Pros

It is very simple and you can tailor drop downs and configure to your requirements

Cons

It doesn't autosave and it would be good to make more tailored changes

Philip
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/03/2022

Oculus FM

Very impressed with the service and the staff at RSS, I feel we get an excellent service from the teams

Pros

Customisations were easy to introduce, the team helped us fully integrate these changes and they are now used daily within the business

Cons

At the outset the system is quite rigid, but given it has to be used across multiple industries we understand why it has to be this way

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Spotler CRM

We already had it set up, it just wasn't being used effectively

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