SmartOffice is a cloud-based customer relationship management solution that helps small to large businesses connect...
Software Advice offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
About Pipeline CRM
Pipeline CRM is built by salespeople for salespeople.
We empower sales teams to generate predictable revenue with automated processes and workflows. Get a modern CRM that is fueled by highly customizable and sales-focused features like AI Email Assistant powered by ChatGPT, a smart agenda that builds itself, built-in marketing automation and more!
In order for a CRM to be effective, your team has to use it! We are the most adopted CRM for midsize businesses, according to G2Crowd, because of our award-winning Customer Support. Our customers can typically expect to receive responses within the hour, with an average resolution time of 15 hours -- less than a day!
Today more than 9,000 users in 60 countries use Pipeline CRM cloud-based software, accessible from a laptop, desktop, or any connected mobile device.
Pipeline CRM pricing
Pipeline CRM does not have a free version but does offer a free trial. Pipeline CRM paid version starts at US$29.00/month.
Starting Price:
US$29.00/month
Free Version:
No
Free trial:
Yes
Alternatives to Pipeline CRM
Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and...
Pipedrive is a web-based sales CRM software that helps sales teams of all sizes and industries close more deals. Used...
Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate...
ClickFunnels is a cloud-based website marketing funnel that provides landing page solutions to market, sell and deliver...
Sales Cloud is equipped with customer relationship management (CRM) functionality that encompasses lead management,...
Pipeline CRM Reviews for UK Users
Feature rating
5 reviews of 624
View all reviews
Pedro
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
5
Reviewed on 18/03/2024
Very intuitive and easy to use
Pros
It's indeed a simple platform, very suitable even for non-tech people
Cons
It could have more possibilities to integrate with other solutions
Response from SaaS Group
Hi Pedro! Thank you so much for taking the time to review our product and submit some feedback about integrations. This is feedback many wonderful customers have surfaced, and we continue to expand our integrations library and capabilities. Thank you for being a Pipeline CRM customer!
Replied 22/03/2024
Julie
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4
Reviewed on 15/11/2022
Nice software but we grew out of it...
It's a generic CRM software that you can tailor to your own needs. In the end we needed a software that was specific for publishing.
Pros
User-friendly and very easy to use. You can add all sorts of custom fields for your own reporting and tracking needs.
Cons
No invoicing, no estimates/proposals, the multiple email only works with Gmail accounts, no online payments. It helps you keep track of people, but doesn't really help you bring in the $$$ once a sale has been made.
Alternatives Considered
Zoho CRMReasons for Switching to Pipeline CRM
At the time it was one of the most user-friendly CRMs available and affordable. Now there are more software options that do more.
Chris
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 1-5 months
-
Review Source
1
Reviewed on 10/10/2024
Was it a waste of time, a scam or a company that doesn’t care? - I still don’t know.
After a short consultation about how another CRM could not meet my needs, Pipeline assured me that they would be able to do it. I had questions and I was told that to get the answers and help I needed I would have to pay for their expert consultants to help me do the coding. I was very happy to do this. I was assured that I was being placed with an expert who answered my questions and help me customize my Pipeline CRM to meet my needs. After several sessions and about $1000 in expenses I didnt have my questions answered or my needs addressed. I was expedited back to the same person who gave me the initial consultation. There was a short conference call with people from England and it was determined (in only a few minutes that they could not help me). The person who gave me the initial consultation never really listened to what I had to say and didnt really care. When I asked him about this after the fact he told me that I was a small business and he couldnt give me any more time. I noticed that the folks in England were able to figure it out in minutes because they cared enough to listen and he didn't do that even with his 30 consultation. My $1000 was not refunded and even worse they wasted my time. This is a business that hasn't figured out what to do.
Pros
I liked that Pipeline was confident that they could meet my needs when they first spoke with me.
Cons
They failed to listen to my needs until after they had consumed $1000 in expert consultant fees with zero results.
Jalia
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
5
Reviewed on 16/01/2024
Automates everything!
Pros
I like that you can set up your pipelines to track literally every facet of your business! We have them set up for employee tracking along with growing our business!
Cons
If you accidentally drop people into the wrong column it will send them messages (depending on how you set it up) about the wrong thing and it sometimes duplicates opportunities for each contact and I don’t know why.
Response from SaaS Group
Hi Jalia! Thank you so much for taking your time to leave a review for Pipeline CRM. We're so happy to hear about your "pros" using our product! I am sorry to hear you experienced an issue with some duplicate deals. That sounds frustrating! Please feel free to reach out to us if you'd like some support on this issue: [email protected]
Replied 18/01/2024
Alberto
- Industry: Automotive
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
-
Review Source
4
Reviewed on 25/03/2024
I use Pipeline CRM to keep track of my sales leads and manage customer relationships - it's...
Pros
Pipeline CRM has a user-friendly interface and great customization options that make managing my leads a breeze.
Cons
I wish Pipeline CRM had more integration options with other software tools, as it would streamline my workflow even further.
Response from SaaS Group
Hi Alberto. Thank you for taking your time to review our software! We appreciate your feedback. I am so glad to hear that it's been easy for you to use Pipeline to manage your leads. As for integrations - our team is diligently working on building out our integrations library!
I see that you've rated "Likelihood to Recommend" as a 1 of 10. I would love hear more of your thoughts on what would make Pipeline a product that you'd recommend to your network. Please feel free to email me directly at [email protected].
Thank you,
Chelsea Santo
Product Marketing Manager
Pipeline CRM
Replied 26/03/2024
