---
description: Review of Lucena Case Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Lucena Case Manager | Reviews, Pricing & Demos - SoftwareAdvice GB
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Breadcrumb: [Home](/) > [Case Management Software](/directory/984/case-management/software) > [Lucena Case Manager](/software/564617/Lucena-Case-Manager)

# Lucena Case Manager

Canonical: https://www.softwareadvice.co.uk/software/564617/Lucena-Case-Manager

> Lucena Case Manager is an all-in-one operational and investigative platform built for private security companies, community policing forums, corporate investigation units, and law enforcement support agencies across Africa. It's designed for teams that are tired of managing sensitive case work through paper dockets, WhatsApp groups, and disconnected spreadsheets — and need a single system they can trust for accountability and compliance.

Who it's for
Lucena is built for investigators, security commanders, compliance officers, and case managers who need to track a case from the first report all the way through to court disposition — without losing evidence, missing court dates, or losing visibility into what their teams are doing in the field. It's equally suited to a small community policing forum digitizing its occurrence book and a multi-branch private security company managing armed response, evidence, and personnel across several offices.

What makes it different
Most case management tools stop at digital filing. Lucena connects the case file to the full investigative workflow: every case can link directly to suspects, victims, and witnesses in a searchable person-intelligence database (Profiler), evidence items with hash-verified chain-of-custody tracking (Evidence Manager), informant handling records, gang/organised-crime intelligence files, and task assignments with time tracking — all cross-referenced through one global search. Commanders get a live operational map (Central Command) and real-time dispatch tracking, so field activity and case records stay connected instead of living in separate systems.

Security and accountability are built in, not bolted on: every view, edit, and status change is logged with a timestamp and user, records can be locked behind an additional TOTP authentication gate, and role-based access (13 distinct roles) ensures investigators, auditors, and admins only see what they're authorized to see. This makes Lucena well suited for organizations that need audit-ready records for PSIRA inspections, POPIA compliance, or internal disciplinary and legal proceedings.

Support and onboarding
New organizations get a free trial to explore the platform with their own data before committing. Because Lucena is priced per organization rather than per user, teams can bring their whole unit on board without worrying about seat limits. Support is available for setup guidance, data migration from paper or spreadsheet systems, and ongoing platform questions, with self-hosted deployment available for agencies that require their data to stay on their own infrastructure.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: t/a Lucena Case Manager

## Commercial Context

- **Starting Price**: ZAR 800.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Angola, Argentina, Aruba, Austria, Bahamas, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark and 43 more

## Features

- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Assignment
- Audit Trail
- Built-In Database
- Case Management
- Case Notes
- Client Management
- Compliance
- Customisable Reports
- Data Import/Export
- Data Visualisation
- Docket Management
- Document Management
- Electronic Signature
- Evidence Management
- For Legal Professionals
- Full Text Search
- Incident Management

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Case Management Software](https://www.softwareadvice.co.uk/directory/984/case-management/software)

## Related Categories

- [Case Management Software](https://www.softwareadvice.co.uk/directory/984/case-management/software)
- [Investigation Management Software](https://www.softwareadvice.co.uk/directory/4635/investigation-management/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/564617/Lucena-Case-Manager)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/564617-Lucena-Case-Manager/> |
| en-AU | <https://www.softwareadvice.com.au/software/564617/Lucena-Case-Manager> |
| en-GB | <https://www.softwareadvice.co.uk/software/564617/Lucena-Case-Manager> |
| en-IE | <https://www.softwareadvice.ie/software/564617/Lucena-Case-Manager> |
| en-NZ | <https://www.softwareadvice.co.nz/software/564617/Lucena-Case-Manager> |

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