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description: Review of Bugalou Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Bugalou | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Bugalou](/software/564373/Bugalou)

# Bugalou

Canonical: https://www.softwareadvice.co.uk/software/564373/Bugalou

> Bugalou is a multichannel customer service platform that consolidates communication channels into a unified inbox, integrating WhatsApp, Instagram, Facebook Messenger, email, VoIP, and website chat. This centralized system streamlines message management for teams handling diverse customer inquiries across multiple platforms. The AI-powered chatbot, trained on FAQs and knowledge base content, delivers instant responses around the clock, allowing staff to focus on complex issues. Smart workflow automation handles lead follow-ups, message routing, and task management, reducing repetitive work. A customizable website chat widget supports proactive messaging and mobile responsiveness. Team collaboration features enable conversation assignment, internal notes, and real-time visibility into workload distribution. With EU-based hosting, end-to-end encryption, and GDPR compliance, Bugalou maintains secure customer data protection.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Bugalou

## Commercial Context

- **Starting Price**: €49.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Bugalou is priced per organization, not per agent — adding more team members never increases your bill. Starter starts at €49/month for small businesses getting started with multi-channel customer service. Pro is €109/month for growing businesses that want AI-powered replies, automations and deeper e-commerce integrations. An Enterprise plan with custom pricing is available for larger teams that need unlimited scale, SSO, priority support and the AI copilot — contact sales for a quote. Every plan includes a 14-day free trial, no credit card required.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: Argentina, Aruba, Austria, Bahamas, Bahrain, Belgium, Bermuda, Brazil, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominican Republic, France, Germany, Hong Kong SAR China, India, Indonesia and 29 more

## Features

- AI Copilot
- AI Text Generation
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Batch Communications
- CRM
- Chat/Messaging
- Collaboration Tools
- Communications Strategy Development
- Customer Database
- Customer History
- Customisable Branding
- Email Management
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Multi-Channel Coverage

## Integrations (6 total)

- Picqer
- Returnless
- Shopify
- WooCommerce
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Communications Management Software](https://www.softwareadvice.co.uk/directory/4742/customer-communications-mngt/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/564373/Bugalou)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/564373-Bugalou/> |
| en-AU | <https://www.softwareadvice.com.au/software/564373/Bugalou> |
| en-GB | <https://www.softwareadvice.co.uk/software/564373/Bugalou> |
| en-IE | <https://www.softwareadvice.ie/software/564373/Bugalou> |
| en-NZ | <https://www.softwareadvice.co.nz/software/564373/Bugalou> |

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