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description: Review of HelpStack Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpStack | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/1556/ucaas/software) > [HelpStack](/software/563912/HelpStack)

# HelpStack

Canonical: https://www.softwareadvice.co.uk/software/563912/HelpStack

> HelpStack is a customer support platform for small teams answering questions across more channels than they have people to watch them. Email, website chat, Facebook Messenger, Instagram Direct Messages and WhatsApp all arrive in one shared inbox, so nobody has to check five apps to find out whether a customer was already answered.

Every conversation can be assigned to an agent, given a status, searched and annotated with internal notes, which makes handovers between shifts straightforward.

The AI writes a draft reply for each conversation and an agent approves or edits it before it is sent. Automation does the typing, a person stays accountable for what the customer actually reads.

Teams selling across borders get automatic translation in more than 40 languages in both directions, so customers write in their own language and agents read in theirs.

HelpStack is hosted in the European Union and is GDPR compliant, with AES-256 encryption at rest. There is a free plan with no credit card, and paid plans start at 29 EUR per month.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: HelpStack

## Commercial Context

- **Starting Price**: €29.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: The Free plan is free forever and needs no credit card. It covers around 83 resolved conversations a month.

Starter is 29 EUR per month and covers around 1,333 resolved conversations. Growth is 79 EUR per month and covers around 5,000. Both paid plans include a 14-day free trial.

Enterprise is priced on request, with unlimited conversations.

All prices exclude VAT. Plans are metered by conversation volume rather than by the number of agents.
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Croatian, English, French, German, Polish, Portuguese, Slovak, Slovenian, Spanish
- **Available Countries**: Austria, Canada, Croatia, France, Germany, Poland, Slovakia, Slovenia, United Kingdom, United States

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Chat/Messaging
- Contact Management
- Cross-system Integration
- Generative AI
- Interaction Tracking
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Notes
- Reporting & Statistics
- SSL Security
- Support Ticket Management
- Third-Party Integrations
- Voice Conferencing

## Integrations (2 total)

- Shopify
- WooCommerce

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)

## Related Categories

- [Unified Communications Software](https://www.softwareadvice.co.uk/directory/1556/ucaas/software)
- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/563912/HelpStack)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/563912-HelpStack/> |
| en-AU | <https://www.softwareadvice.com.au/software/563912/HelpStack> |
| en-GB | <https://www.softwareadvice.co.uk/software/563912/HelpStack> |
| en-IE | <https://www.softwareadvice.ie/software/563912/HelpStack> |
| en-NZ | <https://www.softwareadvice.co.nz/software/563912/HelpStack> |

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