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description: Review of Mark-a-Spot Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Mark-a-Spot | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Municipal Software](/directory/4681/municipal/software) > [Mark-a-Spot](/software/562334/Mark-a-Spot)

# Mark-a-Spot

Canonical: https://www.softwareadvice.co.uk/software/562334/Mark-a-Spot

> Mark-a-Spot is built for municipal teams that handle citizen reports every day: public works, citizen services, and city IT. Residents report issues like potholes, broken street lights or illegal dumping by photo and map pin, with no app download. AI assists with categorization, duplicate detection and hazard identification, which helps reduce manual triage. The staff dashboard covers routing, SLA tracking, field-service dispatch and analytics. Mark-a-Spot is open source; its native Open311 API and further APIs support integration with GIS and back-office systems. Available as managed cloud (EU hosting) or self-hosted. Support by the vendor, Civic Patches GmbH (Germany), with responses during European business hours. In production use by cities including Bonn, the City of Munich and Cologne.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Civic Patches GmbH

## Commercial Context

- **Starting Price**: US$299.00
- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Mark-a-Spot is open source. The Drupal backend and the community frontend carry no license fee. What is paid for is operation and the Pro staff dashboard.

Managed cloud (hosted in Germany): from $299 per month. All features are included, there are no module prices and no per-seat fees. The price scales with population and report volume, not with the number of functions. Larger cities are quoted individually.

Self-hosting: the open-source edition can be run on your own infrastructure at no license cost. A commercial subscription applies for the Pro staff dashboard, support and updates. Self-hosting is not discounted; additional effort on our side is billed by time.

CivicSpot, our self-service SaaS built on the same platform, offers a free tier and paid plans from $49 per month for smaller organizations.

Quoted separately, because the effort differs in every administration: integration into existing back-office systems and specialist procedures, data migration from a previous system, and on-site workshops.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Spanish, Swedish, Turkish, Ukrainian
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Collaboration Tools
- Communication Management
- Customisable Reports
- Data Import/Export
- Document Storage
- For Municipal Offices
- Generative AI
- Geographic Maps
- Mobile Access
- Real-Time Updates
- Reporting/Analytics
- Role-Based Permissions
- Self Service Portal
- Service Request Management
- Third-Party Integrations
- Work Order Management
- Workflow Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Municipal Software](https://www.softwareadvice.co.uk/directory/4681/municipal/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/562334/Mark-a-Spot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/562334-Mark-a-Spot/> |
| en-AU | <https://www.softwareadvice.com.au/software/562334/Mark-a-Spot> |
| en-GB | <https://www.softwareadvice.co.uk/software/562334/Mark-a-Spot> |
| en-IE | <https://www.softwareadvice.ie/software/562334/Mark-a-Spot> |
| en-NZ | <https://www.softwareadvice.co.nz/software/562334/Mark-a-Spot> |

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