---
description: Review of Glassdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Glassdesk | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Glassdesk](/software/561583/Glassdesk)

# Glassdesk

Canonical: https://www.softwareadvice.co.uk/software/561583/Glassdesk

> Glassdesk is an AI support agent for DTC e-commerce teams running Gorgias. It resolves the repetitive Tier-1 tickets — shipping and delivery policy, returns and exchanges, warranty, product questions — by answering from the merchant's own help center, and it shows its work on every reply.&#10;&#10;Who it fits&#10;&#10;Best fit is a brand handling roughly 250 to 3,000 support tickets a month, usually on Shopify, where a founder or a small customer experience team is answering the same questions daily. Below that volume the time saved does not justify any tool. Above roughly 3,000 a month, look closely at the per-resolution pricing on Scale before committing.&#10;&#10;What to compare it on&#10;&#10;Pricing model. Most AI support tools in this category bill per resolution, which means the invoice scales with your busiest month. Glassdesk is flat at $79, $199 or $449 a month. Starter and Growth are hard-capped, so hitting the cap produces an upgrade prompt rather than an overage charge; Scale includes 3,000 resolutions and meters beyond that at $0.15 each. If you are comparing quotes, model your Black Friday week, not your average week — that is where the two models diverge most.&#10;&#10;Auditability. Ask any vendor on your shortlist how you inspect a specific bad answer. Glassdesk shows, on every reply, which help-center passages were retrieved, a similarity score for each, and the confidence score for the answer. That is visible in the ticket itself and in the merchant dashboard.&#10;&#10;Evidence of accuracy before purchase. Glassdesk ships a versioned evaluation suite — answerable cases, must-escalate cases, and adversarial cases including prompt injection — and produces an accuracy report against your own content before you go live. Ask for the equivalent from anyone else on your list.&#10;&#10;Failure behaviour. Every answer is confidence-scored against a threshold you set. Below it, the ticket escalates to a human with full context and a stated reason. A retrieval or integration failure escalates the same way rather than returning a guess. A self-check pass also re-reads each draft against the retrieved sources and blocks anything unsupported.&#10;&#10;Trial without commitment. 14-day free trial, card required, nothing charged on day one. Shadow mode drafts internal notes on live tickets that only your team sees, so the trial produces real evidence on your real tickets rather than a sandbox demo. No annual contract, no seat minimum, no onboarding fee.&#10;&#10;What it does not do&#10;&#10;It is a Gorgias product. Zendesk, Freshdesk and Intercom are not supported today. It is not a live-chat widget and it is not a full helpdesk — it works inside the helpdesk you already run. It does not replace agents on complex, refund-negotiation or escalated tickets; it is built to hand those over cleanly.&#10;&#10;Integrations&#10;&#10;Gorgias for the helpdesk and help-center import. Shopify for order and fulfilment lookups, connected per store with the merchant's own OAuth credentials.&#10;&#10;Deployment and data&#10;&#10;Cloud software as a service, multi-tenant, with every read and write scoped to the account — vector namespaces, caches, rate limits and billing included. Conversation content is logged only if the merchant opts in; the default is metadata-only. Shopify's mandatory data-protection webhooks are implemented, and uninstalling revokes the stored credential. For teams that need it, the agent can also be deployed as a container in the merchant's own cloud, and the model layer is provider-agnostic rather than locked to one vendor.&#10;&#10;Built by AiStarDev LLC. Support is by email, via the contact address on our website.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Glassdesk

## Commercial Context

- **Starting Price**: US$79.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Flat monthly pricing.&#10;&#10;Starter — $79/month. 250 AI resolutions a month. One knowledge-base source, draft and auto-send modes, transparency panel on every answer.&#10;&#10;Growth — $199/month. 1,000 AI resolutions a month. Multiple knowledge-base sources, full analytics, shadow-mode rollout controls, eval-before-live accuracy report, and support insights (knowledge-gap detection and customer sentiment).&#10;&#10;Scale — $449/month. 3,000 AI resolutions a month included, then $0.15 per additional resolution. Everything in Growth.&#10;&#10;Hard caps, not overages. On Starter and Growth, reaching the monthly cap produces an upgrade prompt — not an overage charge. The bill cannot spike in a busy month. Scale is the only plan with usage-based pricing beyond its included volume, at $0.15 per resolution.&#10;&#10;Free trial. 14 days, credit card required, $0 charged at signup. Cancel before the trial ends and you are not billed.&#10;&#10;Annual billing. Two months free — $790, $1,990 and $4,490 a year respectively.&#10;&#10;Founding customers. The code Founding10 gives 50 percent off for the lifetime of the subscription, limited to the first 10 merchants.&#10;&#10;What counts as a resolution. A ticket the agent answers. Escalations to a human do not count, and neither do internal shadow-mode drafts.&#10;&#10;No other charges. No setup fee, no onboarding fee, no seat licences, no annual contract, no minimum term. Model and inference costs are included in the plan price.&#10;&#10;Full pricing and a Gorgias cost-comparison calculator are on the Glassdesk website, linked from the pricing URL.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, Spain, United Kingdom, United States

## Features

- Agentic Task Execution
- Autonomous Task Execution
- Communications Management
- Compliance Management
- Contextual Guidance
- Conversational AI
- Dashboard
- Human-in-the-loop (HITL)
- Inquiry Routing
- Interaction Tracking
- Knowledge Base Management
- Natural Language Processing
- Performance Metrics
- Sentiment Analysis
- Speech Recognition
- Third-Party Integration

## Integrations (2 total)

- Gorgias
- Shopify

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [AI Agents for Customer Support](https://www.softwareadvice.co.uk/directory/5207/ai-agents-for-customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/561583/Glassdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/561583-Glassdesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/561583/Glassdesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/561583/Glassdesk> |
| en-IE | <https://www.softwareadvice.ie/software/561583/Glassdesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/561583/Glassdesk> |

-----

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If you are comparing quotes, model your Black Friday week, not your average week — that is where the two models diverge most.\n\nAuditability. Ask any vendor on your shortlist how you inspect a specific bad answer. Glassdesk shows, on every reply, which help-center passages were retrieved, a similarity score for each, and the confidence score for the answer. That is visible in the ticket itself and in the merchant dashboard.\n\nEvidence of accuracy before purchase. Glassdesk ships a versioned evaluation suite — answerable cases, must-escalate cases, and adversarial cases including prompt injection — and produces an accuracy report against your own content before you go live. Ask for the equivalent from anyone else on your list.\n\nFailure behaviour. Every answer is confidence-scored against a threshold you set. Below it, the ticket escalates to a human with full context and a stated reason. A retrieval or integration failure escalates the same way rather than returning a guess. A self-check pass also re-reads each draft against the retrieved sources and blocks anything unsupported.\n\nTrial without commitment. 14-day free trial, card required, nothing charged on day one. Shadow mode drafts internal notes on live tickets that only your team sees, so the trial produces real evidence on your real tickets rather than a sandbox demo. No annual contract, no seat minimum, no onboarding fee.\n\nWhat it does not do\n\nIt is a Gorgias product. Zendesk, Freshdesk and Intercom are not supported today. It is not a live-chat widget and it is not a full helpdesk — it works inside the helpdesk you already run. It does not replace agents on complex, refund-negotiation or escalated tickets; it is built to hand those over cleanly.\n\nIntegrations\n\nGorgias for the helpdesk and help-center import. 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