TherapyNotes, LLC

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews

About TherapyNotes, LLC

TherapyNotes is a cloud-based mental/behavioral health software system that includes electronic health records (EHR), a patient portal, patient scheduling and medical billing. The solution is suitable for practices of all sizes, including those with multiple locations or with providers who need access outside the office. TherapyNotes provides access to several types of specialty note templates for various types of medical practices such as psychotherapy, psychiatry and behavioral health. Using TherapyNotes, medical professionals can create and customize treatment plans, progress notes, psychological evaluations, termination notes and more. The solution also includes a billing module, which gives providers the ability to create statements and billing reports. The credit card processing module lets users enter/swipe cards directly into the system and save card information for future transactions. Users can create recurring appointments, set staff work schedules and send appointment reminders to the patients directly from the system. TherapyNotes is an HIPAA-certified application and complies with PCI standards for data security. All data is stored in a fully encrypted SAS 70 Type II certified data centers.
TherapyNotes, LLC Software - Welcome page
TherapyNotes, LLC Software - Client portal
TherapyNotes, LLC Software - Scheduling calendar
TherapyNotes, LLC Software - Intake note
TherapyNotes, LLC Software - Treatment plan
TherapyNotes, LLC Software - Progress notes
TherapyNotes, LLC Software - Welcome page - thumbnail
TherapyNotes, LLC Software - Client portal - thumbnail
TherapyNotes, LLC Software - Scheduling calendar - thumbnail
TherapyNotes, LLC Software - Intake note - thumbnail
TherapyNotes, LLC Software - Treatment plan - thumbnail
TherapyNotes, LLC Software - Progress notes - thumbnail

TherapyNotes, LLC pricing

TherapyNotes, LLC has a free version and offers a free trial. TherapyNotes, LLC paid version starts at US$49.00/month.

Starting Price:
US$49.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to TherapyNotes, LLC

TherapyNotes, LLC Reviews for UK Users

Feature rating

Value for Money
4.7
Functionality
4.5
Ease of Use
4.7
Customer Support
4.8
5 reviews of 910 View all reviews
Carolyn
Carolyn
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/10/2021

Good Software platform for the money.

Overall I am happy with Therapy notes since my biller can access my records and I can utilize the telehealth portion easily. I just wish it had more resources for therapist available.

Pros

The collection of patient data is very easy.

Cons

Compared to Simple Practice, Therapy Notes resources for clinicians is null. I would say that has been the most disappointing as the only forms provided are for the demographics and any other forms must be created and uploaded by the clinician. Additionally there are no forms for assessments to give to the client based on their diagnosis or information that you can send to them. Also, you have to manually send out the forms for each new client where Simple Practice did it automatically.

Alternatives Considered

SimplePractice and TheraNest

Reasons for Choosing TherapyNotes, LLC

Because my colleagues were using Therapy Notes so it would be easy to navigate if we needed to access each other's scheduling and it seemed a little bit less expensive than Simple Practice.

Switched From

SimplePractice

Reasons for Switching to TherapyNotes, LLC

See above.
vincent
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4
Reviewed on 12/02/2024

my first weerk with therapynotes

not much yet.

Pros

I hope it will prevent the loss of records and improve the ease of retrieval of records when needed. It will use the same format for all records so less confusion or missed forms

Cons

the program "requires" the insertion of a date of birth before the client can get signed in. Psychology today does not ask these questions when a client clicks in to see me. So no3w I have to call the client to get date of birth. Why can't we sign someone in and then ask for date of birth. Save amount of work and trying to call client or text them for this one piece of information

Doug
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
1

2
Reviewed on 11/03/2018

Disappointed after 3 years with the platform

Pros

Good documentation management. Well-designed for use with families and minors. Billing features met my needs as a practitioner not accepting insurance.

Cons

Infrastructure problems abound with TN. There was a multi-day service outage in the summer of 2017, with little communication from the company to customers during the outage and no compensation for the downtime. In December 2017/January 2018, I finally lost my patience with the platform when the company decided to implement a major change in the database mid-week and the database upgrade destabilized the platform resulting in more downtime. Regarding the software... Your notes will be top-quality notes, but they will take you forever to write because the workflow is overly rigid. There is no way to customize what questions are asked in intake notes, progress notes, termination notes, etc. Text fields are too small, and only unformatted text is permitted. File attachments cannot be added to notes. There is currently no way to use the patient portal to have clients fill out forms, pay bills, send/receive documents, and perform secure messaging. No mobile app. No two-way sync with calendars means constantly having to check two calendars. 10 MB limit on file uploads. I was on the platform for almost 3 years and saw only very minimal feature enhancements/additions. And get ready for a very poor user experience when you decide to leave the platform; plan to basically download thousands of resources manually with no help from the dev team. When I sent feedback to the dev team on my way out, they defended their poor design choices and offered kludgy workarounds rather than listen.

Wendy
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/01/2024

Longtime customer of TN - almost 10 years

Love love love!!! My experience has been fantastic on all areas of running a single private practice and growing into a large group private practice that accepts most major insurance carriers. Highly recommended.

Pros

I love the intuitive structure of TN and the prompts that make everything easy to set up. TherapyNotes support desk is the absolute best I have ever encountered in any capacity or task. TN makes it easy to expand your practice and grow in ways that need business support without taking away from clinical time. I love the ability to give some transparency to the therapist that chose to work in my group. TN really makes running a large group practice possible without breaking the bank or losing clinical time (or my mind).

Cons

That every issue I have to call support desk for is a USER ERROR!!!!
One thought I had was that other therapists in my group practice can see each others revenue report. I love I can bring this up to TN and they add it to the list of things they work on - TN has made updates that I have requested in the past and it's so lovely.

Alternatives Considered

TherapyAppointment, SimplePractice and TheraNest

Reasons for Choosing TherapyNotes, LLC

I used therapy appointment at a private practice and when I left to start my own I chose TN after lots of research and using the trial month.

Switched From

TherapyAppointment

Reasons for Switching to TherapyNotes, LLC

ease of use for charting and adding other clinicians; HIPAA compliant; free trial made me comfortable enough to move forward in the very initial phase (I was able to see what I was paying for before I knew anything about running a practice)
Colleen
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/03/2024

I love this system and the great 24/7 real human customer service knowledge and availability

It has been excellent and I will continue to use this platform until I retire.

Pros

I had already been using it as an agency employee provider, and when I decided to do my own practice where I am the admin and the provider, the customer service assistance I received both for set-up and ongoing admin tasks has made it possible for me to do this without needing to hire an additional person to handle billing, scheduling, etc...
I love the Portal support for Outcome Measures as well as for HIPAA compliant document use and registration process.

Cons

It took a minute for some forms to be set up in the Portal, but now everything I need is there!

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