---
description: Review of Infor HR Service Delivery Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Infor HR Service Delivery | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Portal Software](/directory/4405/portal/software) > [Infor HR Service Delivery](/software/560953/Infor-HR-Service-Delivery)

# Infor HR Service Delivery

Canonical: https://www.softwareadvice.co.uk/software/560953/Infor-HR-Service-Delivery

> Streamline HR operations with Infor HR Service Delivery

Created by HR for HR, Infor HR Service Delivery hosts the most comprehensive multi-tier HR productivity tools to resolve queries without contacting HR and automate HR processes.

Revolutionize HR’s role from transactional to transformational. Optimize HR service quality across your organization in one secure, state-of-the-art cloud HR operations platform with Infor HR Service Delivery software.

• Employees can resolve their HR queries on their own

• Pivot HR from rote tasks to high value projects

• Workflow automation ensures compliance

• Boost morale, loyalty without pay raises

• Handle more queries with fewer reps

• Integrate with existing HR systems

• Wax engagement and retention

• Standardize HR processes


Employee Self-Service HR Portal

The powerhouse behind HR delivery

The Infor HR Service Delivery portal hosts all HR Service Delivery applications, enables their mobile access, and delivers HR processes consistently with speed and scale.

• Personalized: only the appropriate content and tools appear to each employee as per role, location, and eligibility

• Cut HR admin time: access analytics and reporting, pinpoint content gaps, reduce ticket volume via self-service

• Strengthen compliance: process standardization, secure access, and controlled permissions

• Improve service quality: AI tools help employees complete tasks correctly the first time

• Branding: aligns with your company visuals for a seamless, consistent experience


HR Total Compensation Reporting

Get totally rewarded

Boost retention and morale with Infor Total Rewards—the premiere employee compensation statement tool. Empower employees and candidates to realize the full value of their compensation—salary, benefits, bonuses, perks, and more—via clear, comprehensive Total Rewards Statements.

• Reduce compensation‑related inquiries: statements clearly define the value of each benefit, earning, and perk

• Self-service: HR tools for building statements at scale, easy employee access to personalized statements

• Increase retention: current and prior years’ dollar amounts prove value growth over time

• Build confidence in HR data: auto-refreshed year-to-date totals eliminate manual updates 

• 50-75% of employee salary saved in recruiting costs


HR Ticketing Software

Ask HR without asking HR

Infor HR Case Management is an automated employee inquiry management tool that empowers HR to effectively track and respond to inquiries via process standardization. The multi‑tier support model enables your employees to resolve their own questions up to 90%+ of the time without contacting HR.

• The best case is no case: HR Knowledgebase integration provides answers before the employee submits a ticket

• Cut resolution time: automated routing and workflows, escalations, templates, and reminders

• Improve operational visibility: dashboards, analytics, reports, surveys, trends, and SLA heatmaps

• Minimize manual work: capture structured data via online forms and eliminate email trails

• Standardization: every employee receives consistent, policy‑compliant answers


HR Content Management System

Clickbait that works

Infor HR Knowledgebase is a powerful and searchable employee self‑service knowledge portal for HR queries and document management. Employees can resolve their questions 80 to 90% of the time—without contacting HR or submitting a ticket—driving you to Tier 0.

• Prevent ticket submissions: personalized answers (from knowledge articles) appear automatically during ticket creation

• Continuously current: prevents outdated content via document ownership, approval workflows, and expiration controls

• Maximal findability: employees stop asking HR for answers and start resolving issues on their own

• Support global operations: multilingual content delivery for consistent guidance across regions

• Reduce HR workload: gives employees double-quick, accurate answers without HR input
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Infor
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$0.01
- **Pricing Details**: Please contact Infor directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Action Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Advanced Search
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Benefits Management
- Browser Extension
- Calendar Management
- Catalog Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools

## Integrations (4 total)

- Infor CloudSuite
- Infor HR Service Delivery
- Infor Human Resources
- Infor Learning Management System (LMS)

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Portal Software](https://www.softwareadvice.co.uk/directory/4405/portal/software)

## Related Categories

- [Portal Software](https://www.softwareadvice.co.uk/directory/4405/portal/software)
- [Knowledge Base Software](https://www.softwareadvice.co.uk/directory/3898/knowledge-base/software)
- [Human Resources Software](https://www.softwareadvice.co.uk/directory/4198/hr/software)

## Reviews

### "More Than a Q\&A Tool" — 5.0/5

> **Monica** | *19 August 2026* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: The ease of use and that it is available for our end users to submit inquiries on their time is valuable.
> 
> **Cons**: I honestly cannot identify a con.  Our Senior Customer Success Manager is always so helpful in hearing our wishes and after we submit system Enhancement Requests, we know that infor will deliver\!
> 
> It has been very helpful for the HR Shared Services team to use to find what is on our employees minds and when.  It gives us a way to connect with our busy employees on their time and it also records the services that HR provides and is kept busy with.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/560953/Infor-HR-Service-Delivery)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/560953-Infor-HR-Service-Delivery/> |
| en-AU | <https://www.softwareadvice.com.au/software/560953/Infor-HR-Service-Delivery> |
| en-GB | <https://www.softwareadvice.co.uk/software/560953/Infor-HR-Service-Delivery> |
| en-IE | <https://www.softwareadvice.ie/software/560953/Infor-HR-Service-Delivery> |
| en-NZ | <https://www.softwareadvice.co.nz/software/560953/Infor-HR-Service-Delivery> |

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Optimize HR service quality across your organization in one secure, state-of-the-art cloud HR operations platform with Infor HR Service Delivery software.\n\n• Employees can resolve their HR queries on their own\n\n• Pivot HR from rote tasks to high value projects\n\n• Workflow automation ensures compliance\n\n• Boost morale, loyalty without pay raises\n\n• Handle more queries with fewer reps\n\n• Integrate with existing HR systems\n\n• Wax engagement and retention\n\n• Standardize HR processes\n\n\nEmployee Self-Service HR Portal\n\nThe powerhouse behind HR delivery\n\nThe Infor HR Service Delivery portal hosts all HR Service Delivery applications, enables their mobile access, and delivers HR processes consistently with speed and scale.\n\n• Personalized: only the appropriate content and tools appear to each employee as per role, location, and eligibility\n\n• Cut HR admin time: access analytics and reporting, pinpoint content gaps, reduce ticket volume via self-service\n\n• Strengthen compliance: process standardization, secure access, and controlled permissions\n\n• Improve service quality: AI tools help employees complete tasks correctly the first time\n\n• Branding: aligns with your company visuals for a seamless, consistent experience\n\n\nHR Total Compensation Reporting\n\nGet totally rewarded\n\nBoost retention and morale with Infor Total Rewards—the premiere employee compensation statement tool. Empower employees and candidates to realize the full value of their compensation—salary, benefits, bonuses, perks, and more—via clear, comprehensive Total Rewards Statements.\n\n• Reduce compensation‑related inquiries: statements clearly define the value of each benefit, earning, and perk\n\n• Self-service: HR tools for building statements at scale, easy employee access to personalized statements\n\n• Increase retention: current and prior years’ dollar amounts prove value growth over time\n\n• Build confidence in HR data: auto-refreshed year-to-date totals eliminate manual updates \n\n• 50-75% of employee salary saved in recruiting costs\n\n\nHR Ticketing Software\n\nAsk HR without asking HR\n\nInfor HR Case Management is an automated employee inquiry management tool that empowers HR to effectively track and respond to inquiries via process standardization. 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