---
description: Review of CustomerEagle.com Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CustomerEagle.com | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [CustomerEagle.com](/software/560022/CustomerEagle-com)

# CustomerEagle.com

Canonical: https://www.softwareadvice.co.uk/software/560022/CustomerEagle-com

> CustomerEagle is an AI-native customer support platform for support leaders who need to answer more customers without adding headcount, and who do not want a chatbot that guesses.

How the AI works: every answer is grounded in your own help centre, documents and crawled website, and shows the article it came from, so your team and your customers can verify it. When the AI is not confident, or the customer asks for a person, the conversation lands in a shared inbox with the full context, detected intent and sentiment, and a suggested reply. You can test the AI in a simulator before going live, and a knowledge-gap report shows which questions it could not answer.

Channels in one inbox: website chat widget, email, WhatsApp, Messenger and Instagram, plus a public help centre. The AI Voice add-on answers phone calls from the same knowledge, with a visual call-scenario builder, transfers to humans and call analytics.

For online stores: connect Shopify or WooCommerce and the AI can look up orders and shipping status for the verified customer. Refunds and order edits are proposed by the AI and executed only after a person approves them. Connectors for bol.com, Sendcloud, PostNL, DHL Parcel, MyParcel and Moneybird are included.

For agents and managers: copilot drafts, tone rewrite, thread summaries and live translation; round-robin routing, SLA policies, workflow automations, proactive rules and CSAT surveys; tasks and a team planner with list and board views; contacts, companies and lifecycle in a built-in CRM; analytics on resolution rate, response time, per-agent performance and cost per AI resolution.

Admin and security: SSO/SAML, SCIM provisioning, role-based access, audit log, public API, webhooks, Zapier and a WordPress plugin. Hosted in the EU with GDPR data-processing terms and an EU AI Act transparency page. The product is available in English, Dutch, German, French and Spanish.

Typical customers are Shopify and WooCommerce stores, SaaS companies and service businesses with 1 to 200 agents. Set-up takes minutes with one script tag or the Shopify and WordPress apps; no onboarding call is required.

Pricing: a Free plan with no time limit, then Standard, Professional and Premium per agent seat, each with a monthly allowance of AI resolutions. Paid plans come with a 30-day free trial and no credit card.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: CustomerEagle.com

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: All prices are per agent seat per month. Annual billing is discounted. Every paid seat includes a monthly allowance of AI resolutions (a conversation the AI finishes without a human); extra resolutions are metered on the next invoice. AI agent-assist credits cover copilot drafts, rewrites and translations.

FREE - EUR 0 / USD 0. 1 agent (up to 5 at EUR 9.99 / USD 12 per extra agent), 1 shared inbox, website chat widget, 25 one-time AI resolutions, 500 assist credits per month, no store-data integrations. No time limit, no credit card.

STANDARD - EUR 24.99 / USD 29 per agent per month (EUR 19.99 / USD 24 annual). Up to 25 agents, 2 shared inboxes, live chat, Messenger and Instagram, 1 store-data integration (Shopify or WooCommerce), 50 AI resolutions per seat per month, 5,000 assist credits, basic workflows, 1 SLA policy, unlimited knowledge bases, tags and saved replies. Extra AI resolutions EUR 0.99 / USD 0.99.

PROFESSIONAL - EUR 49.99 / USD 59 per agent per month (EUR 39.99 / USD 49 annual). Up to 50 agents, 5 shared inboxes, WhatsApp, all app integrations, 150 AI resolutions per seat per month, 20,000 assist credits, AI drafts, tone rewrite and translation, AI email auto-reply, advanced workflows, 2 SLA policies, round-robin routing, teams, Team Planner, branding removal. Extra AI resolutions EUR 0.56 / USD 0.65.

PREMIUM - EUR 84.99 / USD 99 per agent per month (EUR 69.99 / USD 79 annual). Unlimited agents, inboxes, workflows and SLA policies, 350 AI resolutions per seat per month, 50,000 assist credits, multiple routing types, SSO/SAML and SCIM, dedicated onboarding specialist and strategic account manager. Extra AI resolutions EUR 0.49 / USD 0.55.

ENTERPRISE - custom pricing. Everything in Premium, unlimited AI resolutions, custom AI model tuning, custom integrations and SLA, dedicated customer success manager.

ADD-ONS (per workspace unless stated): AI Voice EUR 30 / USD 35 per month including 100 AI call minutes (extra AI minutes EUR 0.30 / USD 0.35, managed phone numbers EUR 9.99 / USD 12 each). Co-Browse EUR 24.99 / USD 29 per month (EUR 19.99 / USD 24 annual). Live Translation EUR 4.99 / USD 6 per agent per month (EUR 3.99 / USD 5 annual). Shopify Actions, WooCommerce Actions, Slack escalations and the bol.com, Sendcloud, PostNL, DHL Parcel, MyParcel and Moneybird connectors are free on Standard and above.

TRIAL: 30-day free trial of Standard, Professional or Premium with no credit card. Add-on trials (Co-Browse, Live Translation, AI Voice) are 14 days. Shopify merchants can also subscribe through Shopify billing. Full details are on the pricing page linked below.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: Australia, Belgium, Canada, France, Germany, Netherlands, Spain, Switzerland, United Kingdom, United States

## Features

- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Autoresponders
- CRM
- Chatbot
- Collaboration Tools
- Conversation Intelligence
- Customer Database
- Customisable Branding
- Data Import/Export
- Data Security

## Integrations (12 total)

- HubSpot CRM
- Instagram
- Messenger
- Moneybird
- MyParcel
- Sendcloud
- Shopify
- Slack
- WhatsApp
- WooCommerce
- WordPress
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/560022/CustomerEagle-com)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/560022-CustomerEagle-com/> |
| en-AU | <https://www.softwareadvice.com.au/software/560022/CustomerEagle-com> |
| en-GB | <https://www.softwareadvice.co.uk/software/560022/CustomerEagle-com> |
| en-IE | <https://www.softwareadvice.ie/software/560022/CustomerEagle-com> |
| en-NZ | <https://www.softwareadvice.co.nz/software/560022/CustomerEagle-com> |

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