---
description: Review of Pulse Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Pulse | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Speech Recognition Software](/directory/4139/speech-recognition/software) > [Pulse](/software/559771/Pulse)

# Pulse

Canonical: https://www.softwareadvice.co.uk/software/559771/Pulse

> Who it's for&#10;Smallest.ai is built for product, engineering, and CX teams adding voice to their product or operations who don't want to be locked into a patchwork of third-party vendors. If you're a healthcare platform, a BPO or contact center, an insurance or Medicare agency, a fintech, or a SaaS company that needs natural, real-time voice — and you care about latency, cost, and compliance — this is for you. Whether you have a large ML org or no ML team at all, you can ship with us.&#10;&#10;The problem we solve&#10;Most voice products are stitched together from separate speech-to-text, text-to-speech, and orchestration vendors. That means multiple contracts, multiple security reviews, stacked per-minute costs, and a "latency tax" from every hop between vendors that your callers feel. We build every layer of the voice stack ourselves — so you get one partner, one compliance surface, lower round-trip latency, and lower cost as you scale.&#10;&#10;Our models&#10;- Pulse (speech-to-text): \#2 on the public Open ASR Leaderboard at 5.42% WER, 38 languages, real-time and batch — accurate even on accents, cross-talk, and clinical or technical terms.&#10;- Lightning (text-to-speech): 44.1kHz, natural speech with instant voice cloning and \~100ms synthesis, so you can ship a branded voice in minutes.&#10;- Hydra (speech-to-speech): full-duplex conversations with native barge-in, so callers can interrupt and the agent responds like a person.&#10;- Electron (speech-native model): sub-300ms responses that keep conversations fast and fluid.&#10;&#10;What you can build&#10;Build, test, and deploy production voice agents — with phone numbers, inbound and outbound campaigns, a knowledge base, and concurrency controls — without assembling an ML team. Teams use Smallest.ai for patient access and scheduling, member services and outreach, lead qualification and booking, refill and adherence calls, collections, and 24/7 customer support, running millions of calls across 30+ languages.&#10;&#10;Security and data residency&#10;We're enterprise-ready: HIPAA, SOC 2, and ISO compliant, with in-region data residency options so sensitive speech data can stay where you need it. Because we own the models, you're not exporting audio to several external processors — a real difference for regulated industries like healthcare, insurance, and finance.&#10;&#10;Support you can count on&#10;The hardest part of voice AI is going live, not signing up. Our engineers work alongside your team to integrate (including drop-in support for popular orchestration frameworks), tune your agents, and reach production quickly — with hands-on onboarding, responsive technical support, and clean docs and APIs so developers move fast.&#10;&#10;Getting started&#10;Start with a benchmark on your own call audio or a scoped pilot on a single workflow, so you can validate accuracy, latency, and cost before you commit. From there, our team helps you move from pilot to production — most teams go live in weeks, not quarters.&#10;&#10;Why teams choose Smallest.ai&#10;If you're weighing your options, the short version: rent a voice stack from several vendors and carry the cost, latency, and compliance overhead yourself — or own one fast, compliant, in-house stack and put your energy into the experience your customers actually hear. Ask us for a benchmark on your own audio or a pilot on one workflow, and we'll help you see the difference before you commit.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Smallest.ai
- **Location**: San Francisco, US

## Commercial Context

- **Pricing model**: Usage Based (Free version available)
- **Pricing Details**: Pay as you go - Launch instantly. Scale when you’re ready. Ideal for builders, pilots, and small-scale deployments.&#10;&#10;Enterprise - Built for teams running production workloads at scale. Designed for reliability and security.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Activity Dashboard
- Audio Capture
- Automatic Call Distribution
- Automatic Formatting
- Automatic Transcription
- Call Centre Management
- Call Scripting
- Call Transfer
- Compliance Management
- Concatenated Speech
- Monitoring
- Multi-Language
- Multiple Format Support
- Performance Management
- Real-Time Data
- Reporting/Analytics
- SSL Security
- Search/Filter
- Sentiment Analysis

## Integrations (6 total)

- Plivo
- Salesforce Platform
- Salesforce Pro Suite
- Vonage Business Communications
- Vonage Contact Center
- n8n.io

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Speech Recognition Software](https://www.softwareadvice.co.uk/directory/4139/speech-recognition/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/559771/Pulse)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/559771-Pulse/> |
| en-AU | <https://www.softwareadvice.com.au/software/559771/Pulse> |
| en-GB | <https://www.softwareadvice.co.uk/software/559771/Pulse> |
| en-IE | <https://www.softwareadvice.ie/software/559771/Pulse> |
| en-NZ | <https://www.softwareadvice.co.nz/software/559771/Pulse> |

-----

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