--- description: Review of WaaPY Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: WaaPY | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [WaaPY](/software/558278/WaaPY) # WaaPY Canonical: https://www.softwareadvice.co.uk/software/558278/WaaPY > Waapy is designed for businesses that want to centralize customer communication, improve team collaboration, and automate customer engagement without managing multiple disconnected tools. Whether you're handling sales inquiries, customer support requests, appointment bookings, or marketing campaigns, Waapy brings all customer conversations into a single shared inbox. Teams can collaborate efficiently across WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, web chat, and other messaging channels while maintaining complete visibility and accountability. Unlike traditional messaging platforms, Waapy combines omnichannel communication with powerful AI and automation capabilities. Businesses can deploy AI chatbots that connect directly to their APIs, databases, CRM systems, and knowledge bases to provide real-time, personalized customer responses. Customers can instantly receive information such as order status, appointment details, product availability, account information, and more without requiring manual intervention. Waapy also helps businesses scale customer engagement through advanced broadcasting and campaign management tools. Send personalized promotions, reminders, announcements, and follow-up messages to targeted customer segments while tracking engagement and performance. For organizations looking to streamline operations, Waapy integrates seamlessly with N8N and other third-party platforms, enabling automation of lead management, customer support workflows, CRM updates, notifications, and business processes. PBX integrations further unify voice and messaging communications into a single customer journey. From SMEs to growing enterprises, Waapy empowers teams to respond faster, automate repetitive tasks, improve customer satisfaction, and increase operational efficiency. By combining communication, AI, automation, and integrations in one platform, businesses can deliver exceptional customer experiences while scaling their operations with confidence. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WaaPY ## Commercial Context - **Starting Price**: US$60.00 - **Pricing model**: Flat Rate (Free version available) - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Malay, Spanish - **Available Countries**: India, Indonesia, Malaysia, Singapore, Tunisia, Türkiye, United Arab Emirates, United Kingdom, United States ## Features - AI Copilot - Automated Responses - Chatbot - Customer Experience Management - Customer Support - For Sales/Marketing - Lead Qualification - Live Chat - Multi-Language - Natural Language Processing - Pre-Configured Bot - Proactive Chat - Transcripts/Chat History - Workflow Automation ## Integrations (2 total) - Yeastar Cloud PBX - n8n.io ## Support Options - Email/Help Desk - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) ## Reviews ### "From Multiple Tools to One Platform – WaaPY Simplified Our Omnichannel Business Messaging" — 5.0/5 > **Verified Reviewer** | *31 July 2026* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: The biggest advantage of WaaPY is that it brings everything into one platform. Before using it, we had separate tools for WhatsApp business messaging, CRM software, chatbot automation, and campaign management. Managing multiple platforms became expensive, and our team wasted a lot of time switching between different systems just to handle customer conversations. With WaaPY, we now manage customer conversations, support tickets, labels, queues, blasting campaigns, and our CRM from a single dashboard. The AI WhatsApp chatbot answers common customer questions instantly, while the n8n bot automates repetitive tasks like assigning chats to the right team member, updating customer information, creating follow-ups, and triggering internal workflows. The queue management ensures no customer message is missed, and labels help us organize new leads, existing customers, pending requests, and support cases. The shared inbox has also made collaboration between our sales and support teams much smoother because everyone can see the complete conversation history. Another feature we really like is the WordPress plugin. Visitors on our website can start a WhatsApp conversation with us directly from the site without having to search for or manually save our phone number. It has made it much easier for customers to contact us, and we've noticed more inquiries coming through our website because of it. Overall, WaaPY feels like a complete AI CRM, WhatsApp CRM software, AI messaging, and omnichannel business messaging platform instead of just another messaging tool. Having chatbots, CRM, automation, campaigns, queues, labels, ticket management, and website integration in one place has made our daily operations much more efficient. > > **Cons**: There was a small learning curve during the first few days because the platform offers many features. Once we configured our workflows and labels, everything became straightforward. > > Overall, our experience has been excellent. WaaPY has simplified our business messaging operations and reduced the number of software subscriptions we need. The AI messaging features, AI WhatsApp chatbot, CRM, queues, labels, blasting campaigns, and n8n automation have helped us improve response times and customer satisfaction. We also like that the platform supports multiple communication channels when needed, while keeping WhatsApp at the center of our operations. I would definitely recommend it to businesses that rely heavily on WhatsApp for customer communication. ----- ### "Great AI Omnichannel CRM for Business Messaging" — 5.0/5 > **Jamie** | *31 July 2026* | Sporting Goods | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and brings all our business messaging channels into one AI omnichannel platform, save us a lot of time. > > **Cons**: The initial setup takes a bit of time, and some AI CRM features could be easier to customize. It would be helpful to have more templates and tutorials for configuring > > Overall, it's a reliable AI omnichannel platform with good CRM software, AI messaging, and omnichannel chatbot features. Great for managing conversations in one place. ----- ### "Simple and Convenient" — 5.0/5 > **Verified Reviewer** | *26 August 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: - Waapy separates personal and business accounts so it wouldnt not mix up personal and work conversations. - The interface is simple and not too complicated. - Makes communication faster and more organised. - Can label messages like Support, Finance or Admin, which makes chat easier to organise and manage > > **Cons**: The search function could be more specific. It would be helpful if I could filter results by keyword, sender, message type, or date. > > Overall, my experience with Waapy has been good. I like that it keeps personal and business communication separate. Its easy to use and keeps things organised, although the search function could be more specific. ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/558278/WaaPY) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data