--- description: Review of Emporiqa Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Emporiqa | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [Emporiqa](/software/557109/Emporiqa) # Emporiqa Canonical: https://www.softwareadvice.co.uk/software/557109/Emporiqa > AI chat for e-commerce stores that sells before the purchase and serves after it. When a shopper needs a person, your team takes over the chat. Who it is for: Built for online store owners on WooCommerce, PrestaShop, Magento 2 and Adobe Commerce, Shopware 6, Drupal Commerce and Sylius, and for any other platform through an API. It fits best for mid-size to large catalogs, where keyword search struggles and shoppers give up before finding what they want, or where the same delivery and returns questions keep landing in the inbox. It works for any vertical, from fashion and cosmetics to electronics, furniture, and food. Before the purchase: A shopper describes what they want in their own words, or uploads a photo, and the chat finds matching products in your own catalog. It compares two or more products and says which one fits, with real prices and stock, and adds items to the cart inside the chat while checkout stays on your store. Asked for something you do not sell, it says so instead of inventing a product. It can start a conversation on the pages you choose, and voice is optional. After the purchase: It answers delivery, returns, sizing and payment questions from your own store pages, and shows order status on an order card when the shopper gives an order number and email, or is signed in. Ready-made rules (Settings \> Rules) collect requests such as returns, cancellations and invoices in the chat and email them to your team. The chat never refunds, cancels or changes an order itself. When a person is needed: Anyone on your team can take over a live conversation from the dashboard, with the full history. Handoff alerts reach you by email, Slack, Teams, Discord or Google Chat. You can mark products as Promoted or Top to steer what the chat favors. Ratings, a list of unanswered questions and the revenue attributed to chat show what is working (attribution only, no holdout group). Getting started: It installs as an official plugin: WooCommerce (WordPress.org), PrestaShop (Addons), Adobe Commerce Marketplace, Drupal Commerce (drupal.org) and Sylius (Sylius Addons), with Shopware 6 through Composer and GitHub. Setup is self-serve: install the plugin, click Connect, and your catalog syncs. The chat answers in your shopper's language. Support is by email, with documentation for each platform. Pricing: Your first about 100 conversations are on us ($25 signup credit), then $0.25 per conversation. No monthly fee, no seat fees, no card needed to start, and AI costs are included. You set a monthly limit on spend. Voice mode is optional and off until you switch it on: a conversation where the shopper speaks costs $0.15 more. A conversation counts only when a shopper writes to the chat, so if it never talks to a shopper, you never pay. Prices exclude VAT. For catalogs over 100,000 products, custom Enterprise pricing is available. Data: Built by a European company (Bulgaria) and hosted in Germany. Answers are generated by OpenAI (US) under Standard Contractual Clauses, store data is not used for training, OpenAI keeps requests for up to 30 days for abuse checks, and chats are kept for 90 days. A DPA is available on request. > > Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**. ----- ## About the vendor - **Company**: Rosel Group ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing is simple pay-as-you-go. There is no monthly base fee and no per-seat charge. You pay $0.25 per conversation, and every account includes unlimited team members and all features. Every new account starts with $25 of signup credit (about 100 conversations), applied automatically at your first store. No credit card is required to sign up, and the credit does not expire while your store is active. A card is requested only once the signup credit runs out. One option costs extra, and only if you switch it on: voice mode, where the shopper speaks and hears the answer read aloud. A conversation where the shopper speaks costs $0.15 more, charged once, and counts toward your monthly limit. You set a monthly limit to keep costs predictable, and can change it anytime from your billing dashboard; when it is reached, the chat pauses until the next billing period. AI model (LLM) costs are included in the per-conversation price, so there is nothing separate to buy or connect. Prices exclude VAT. A conversation is one shopper chat session, regardless of how many messages it contains. You are billed per conversation, not per message and not per sale. A conversation is billed once, when a shopper writes their first message, and bringing in a person from your team keeps it the same conversation at the same price, however many of you join in. If it never talks to a shopper, you never pay. Included on every account at no extra cost: product recommendations, product comparison, visual (photo) search, cart in chat, customer support answers, order status, rules for returns, cancellations, quotes and invoices, team takeover, answers in the shopper's language, unlimited team members, and a full analytics dashboard (conversations, conversion, revenue attribution, satisfaction). Native plugins for WooCommerce (WordPress), Magento, PrestaShop, Drupal Commerce, Sylius, and Shopware 6, plus a webhook API for other platforms. Enterprise: for catalogs over 100,000 products, custom volume pricing and priority onboarding are available. Quote on request. There are no tiers, no monthly minimum, and no annual lock-in. You can stop anytime. Full details at emporiqa.com/pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia & Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more ## Features - A/B Testing - AI Copilot - AI Text Generation - AI Text Summarization - AI Text-to-Speech - AI agents - AI chatbots - AI/Machine Learning - API - Activity Dashboard - Advance reporting - Analytics - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Canned Responses - Chat/Messaging - Chatbot ## Integrations (7 total) - Adobe Commerce - Drupal - Drupal Commerce - PrestaShop - Sylius - WooCommerce - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) ## Related Categories - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) ## Alternatives 1. [Chatbase](https://www.softwareadvice.co.uk/software/426065/chatbase) — 4.3/5 (73 reviews) 2. [ChatGPT](https://www.softwareadvice.co.uk/software/412748/chatgpt) — 4.4/5 (407 reviews) 3. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 4. [Botsonic](https://www.softwareadvice.co.uk/software/436579/botsonic) — 4.8/5 (81 reviews) 5. [Zipchat](https://www.softwareadvice.co.uk/software/428460/zipchat) — 4.8/5 (26 reviews) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/557109/Emporiqa) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data