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description: Review of Sela Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Sela | Reviews, Pricing & Demos - SoftwareAdvice GB
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Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Sela](/software/554970/Sela)

# Sela

Canonical: https://www.softwareadvice.co.uk/software/554970/Sela

> Sela is a shared inbox and customer operations platform for service businesses that manage support requests, sales inquiries, and bookings across several communication channels. It brings WhatsApp, Instagram, Facebook Messenger, web chat, email, and voice conversations into one workspace so teams can follow up without switching between separate inboxes.

Customer service agents can assign conversations, add internal notes, use saved replies, and see customer history when taking over a request. Teams can connect conversations to tasks and appointments, helping staff keep track of the work that follows a customer message.

An optional AI assistant uses the business knowledge supplied by the team to answer questions. When a request needs a person, the conversation can pass to an agent with its context preserved. Routing and follow-up automation help teams manage repetitive work, while a manual inbox remains available for businesses that prefer to handle replies themselves.

Sela supports Arabic and English interfaces, including right-to-left layouts. It is designed for customer-facing teams in Iraq and the wider region that need a shared place to manage conversations and the next steps for each customer.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Sela

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Sela offers a free Sandbox for testing the web widget, plus monthly platform plans in USD: Inbox at $15, Operations at $39, and Scale at $79. Enterprise pricing is available on request. Annual platform billing includes one month free.

AI Assist is optional and starts at $5 per month for 100 credits, with 200 credits for $10 and 300 for $15. Additional blocks of 100 credits cost $8. AI Assist has no annual discount.

Additional seats cost $5 per month. An additional 25 GB of storage costs $5 per month. An extra 5,000 workflow runs costs $5 for the current billing cycle. WhatsApp, SMS, and voice fees are passed through at cost. See the pricing page for current plan limits and details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English
- **Available Countries**: Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates

## Features

- AI Copilot
- API
- Automated Routing
- Autoresponders
- CRM
- Chatbot
- Conversation Intelligence
- Dashboard
- Generative AI
- Inbox Management
- Interaction Tracking
- Language Detection
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Support Ticket Management
- Task Automation
- Third-Party Integrations

## Integrations (4 total)

- API Server
- Google Workspace
- Instagram
- Messenger

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)
- [CRM Software](https://www.softwareadvice.co.uk/directory/4153/crm/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/554970/Sela)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/554970-Sela/> |
| en-AU | <https://www.softwareadvice.com.au/software/554970/Sela> |
| en-GB | <https://www.softwareadvice.co.uk/software/554970/Sela> |
| en-IE | <https://www.softwareadvice.ie/software/554970/Sela> |
| en-NZ | <https://www.softwareadvice.co.nz/software/554970/Sela> |

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