---
description: Review of Useroam Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Useroam | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Authentication Software](/directory/4311/authentication/software) > [Useroam](/software/554846/Useroam)

# Useroam

Canonical: https://www.softwareadvice.co.uk/software/554846/Useroam

> Useroam is a cloud platform for guest Wi-Fi management: a branded captive portal, verified guest sign-in and signed, time-stamped access logging from a single dashboard. Guests get online with a one-time code over SMS or WhatsApp, a room number and surname checked against the hotel PMS, a voucher or timed access code, or a username and password. The portal carries the venue's own branding and is available in 22 languages, including right-to-left scripts. Because every session is tied to a verified identity and every access record is signed and time-stamped, venues can meet the guest-access logging and consent rules that apply in their market.

Useroam runs on the firewall or router a venue already owns — Fortinet FortiGate, Sophos, Palo Alto Networks, Zyxel, MikroTik and Ruijie — so there is no hardware to buy and no on-premise log server to build or maintain. It is delivered as cloud software only. Hotels, shopping malls, cafés and restaurants, retail chains, hospitals, campuses and public venues use it across single and multi-site deployments, each location managed from the same account with its own portal, rules and reports. For hotels, Useroam integrates with Elektra, Fidelio and Sedna property management systems, with a REST API for others.

The optional Useroam Bumerang module turns that connection into a marketing and loyalty channel: automated WhatsApp and SMS campaigns, satisfaction surveys, contactless QR menus, treasure-hunt guest games and an in-house hotel service module for room service, housekeeping and maintenance requests. Guest 360 keeps every visit under one guest profile, Live Radar shows who is on site right now, and Autopilot builds, sends and reports on campaigns from that data — so every connected guest becomes measurable engagement and repeat business. Useroam has been developed since 2013 and is used by more than 800 venues.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Useroam

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Access Controls/Permissions
- Access Management
- Activity Tracking
- Alerts/Notifications
- Audit Management
- Audit Trail
- Authentication
- Campaign Analytics
- Campaign Management
- Compliance Management
- Data Verification
- Digital Signature
- Event Logs
- Marketing Automation
- Mobile Authentication
- Multi-Channel Communication
- Multi-Factor Authentication
- Multi-Location
- Real-Time Data

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Authentication Software](https://www.softwareadvice.co.uk/directory/4311/authentication/software)

## Related Categories

- [Authentication Software](https://www.softwareadvice.co.uk/directory/4311/authentication/software)
- [Visitor Management System](https://www.softwareadvice.co.uk/directory/4205/visitor-management/software)
- [Marketing Automation Software](https://www.softwareadvice.co.uk/directory/1686/automation/software)

## Alternatives

1. [Microsoft Authenticator](https://www.softwareadvice.co.uk/software/399497/microsoft-authenticator) — 4.7/5 (405 reviews)
2. [Okta](https://www.softwareadvice.co.uk/software/419181/okta) — 4.7/5 (944 reviews)
3. [Auth0](https://www.softwareadvice.co.uk/software/107607/auth0) — 4.7/5 (145 reviews)
4. [LastPass](https://www.softwareadvice.co.uk/software/140455/lastpass-enterprise) — 4.6/5 (2787 reviews)
5. [SecureW2 JoinNow Platform](https://www.softwareadvice.co.uk/software/522522/JoinNow-Cloud-RADIUS) — 4.8/5 (47 reviews)

## Reviews

### "EASY USE - EASY MANAGE" — 5.0/5

> **Özgür** | *22 July 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Easy for integration. 15 minutes enough for first setup. Hotspot As A Service and now other usefull modules are ready for customer's usage.
> 
> **Cons**: Quick reports are usefull. Integration is easy. New modules are good for digital marketing. I think it s more than hotspot
> 
> I can integrate with most of all firewalls. End of 15 minutes mostly my customers can use this hotspot module. Cloud managed is an extra option, I can not think about infrastructure of server. Thanks team.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/554846/Useroam)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/554846-Useroam/> |
| en-AU | <https://www.softwareadvice.com.au/software/554846/Useroam> |
| en-GB | <https://www.softwareadvice.co.uk/software/554846/Useroam> |
| en-IE | <https://www.softwareadvice.ie/software/554846/Useroam> |
| en-NZ | <https://www.softwareadvice.co.nz/software/554846/Useroam> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.uk/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Useroam","description":"Useroam is a cloud platform for guest Wi-Fi management: a branded captive portal, verified guest sign-in and signed, time-stamped access logging from a single dashboard. Guests get online with a one-time code over SMS or WhatsApp, a room number and surname checked against the hotel PMS, a voucher or timed access code, or a username and password. The portal carries the venue's own branding and is available in 22 languages, including right-to-left scripts. Because every session is tied to a verified identity and every access record is signed and time-stamped, venues can meet the guest-access logging and consent rules that apply in their market.\n\nUseroam runs on the firewall or router a venue already owns — Fortinet FortiGate, Sophos, Palo Alto Networks, Zyxel, MikroTik and Ruijie — so there is no hardware to buy and no on-premise log server to build or maintain. It is delivered as cloud software only. Hotels, shopping malls, cafés and restaurants, retail chains, hospitals, campuses and public venues use it across single and multi-site deployments, each location managed from the same account with its own portal, rules and reports. For hotels, Useroam integrates with Elektra, Fidelio and Sedna property management systems, with a REST API for others.\n\nThe optional Useroam Bumerang module turns that connection into a marketing and loyalty channel: automated WhatsApp and SMS campaigns, satisfaction surveys, contactless QR menus, treasure-hunt guest games and an in-house hotel service module for room service, housekeeping and maintenance requests. Guest 360 keeps every visit under one guest profile, Live Radar shows who is on site right now, and Autopilot builds, sends and reports on campaigns from that data — so every connected guest becomes measurable engagement and repeat business. Useroam has been developed since 2013 and is used by more than 800 venues.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/362f948b-039b-406f-bef3-9a6480fbfbbd.png","url":"https://www.softwareadvice.co.uk/software/554846/Useroam","@id":"https://www.softwareadvice.co.uk/software/554846/Useroam#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":5.0},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.co.uk/software/554846/Useroam#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Authentication Software","position":2,"item":"/directory/4311/authentication/software","@type":"ListItem"},{"name":"Useroam","position":3,"item":"/software/554846/Useroam","@type":"ListItem"}]}]}
</script>