---
description: Review of Fideliya Pass Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Fideliya Pass | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/4619/customer-retention/software) > [Fideliya Pass](/software/552974/Fideliya-Pass)

# Fideliya Pass

Canonical: https://www.softwareadvice.co.uk/software/552974/Fideliya-Pass

> Fideliya Pass is a loyalty platform for small businesses that see the same faces every week: coffee shops, bakeries, salons and barbers, spas, gyms, boutiques and independent restaurants.&#10;&#10;Instead of a paper stamp card that gets lost, or another app nobody downloads, every customer carries your own branded card in Apple Wallet or Google Wallet. They join in about ten seconds by scanning the QR code at your counter, and the card sits next to their boarding passes and bank cards.&#10;&#10;The card is the product. Staff scan it with the phone already in their pocket, and the stamp or point count changes on the customer's phone within seconds. Change your reward, your colours or your cover photo and every card already in circulation changes with it. Nobody has to sign up again.&#10;&#10;Who it is for: an owner or manager who wants regulars to come back more often and does not want a second job to manage. Setting it up takes one sitting. Name your business, pick a look, choose the reward, print the QR code for the counter.&#10;&#10;What comes with it: a dashboard that shows who is coming back and who has gone quiet; push messages that arrive in the customer's wallet; digital gift cards in both wallets; a referral QR that rewards the customer who brings a friend; and CSV export of your own data.&#10;&#10;Multilingual from the first screen: English, French, Spanish and Arabic, with full right-to-left layout for Arabic customers.&#10;&#10;Pricing is plain. Free for up to 20 customers at one location. Pro is 49.99 EUR a month, or 39.99 EUR a month billed yearly, and covers up to 2,500 customers, four locations and five team members plus the owner, with a 14-day free trial. Enterprise starts at 99.99 EUR a month for one business and adds further businesses at 50 EUR each, up to five, with unlimited customers and locations, ten team members plus the owner, and webhooks. A one-time 49.99 EUR white-label add-on removes Fideliya branding from every card and page for good; no plan includes it.&#10;&#10;Support is by email and chat, with documentation, and you reach the founder rather than a queue.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Fideliya Pass

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Free: EUR 0 for one business, 20 customers and one location. Pro: EUR 49.99 a month, or EUR 39.99 a month billed yearly, for up to 2,500 customers, four locations and five team members plus the owner, with a 14-day free trial and no card required. Enterprise: from EUR 99.99 a month, or EUR 79.99 a month billed yearly, with one business included and further businesses at EUR 50 a month each, up to five; unlimited customers and locations, ten team members plus the owner, and webhooks. White-label is a one-time EUR 49.99 add-on available on Pro and Enterprise; no plan includes it. Prices are also available in MAD, AED and QAR.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, English, French, Spanish
- **Available Countries**: Australia, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Gibraltar, Iceland, Ireland, Italy, Kuwait, Liechtenstein, Lithuania, Luxembourg, Monaco, Morocco, New Zealand, Norway and 11 more

## Features

- Behavior Analytics
- Behaviour Tracking
- Campaign Management
- Cancellation Management
- Churn Management
- Communication Management
- Customer Data Management
- Customer Engagement
- Customer History
- Customer Profiles
- Customer Segmentation
- Email Campaign Management
- Engagement Tracking
- Generative AI
- Health Score
- Loyalty Program
- Marketing Automation
- Messaging
- Notifications
- Performance Metrics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Retention Software](https://www.softwareadvice.co.uk/directory/4619/customer-retention/software)

## Related Categories

- [Customer Retention Software](https://www.softwareadvice.co.uk/directory/4619/customer-retention/software)
- [Customer Loyalty Software](https://www.softwareadvice.co.uk/directory/4383/customer-loyalty/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)

## Alternatives

1. [Guusto](https://www.softwareadvice.co.uk/software/105459/guusto) — 4.9/5 (3848 reviews)
2. [RepeatMD](https://www.softwareadvice.co.uk/software/427882/repeatmd) — 4.4/5 (192 reviews)
3. [Kangaroo](https://www.softwareadvice.co.uk/software/324113/kangaroo) — 4.9/5 (261 reviews)
4. [Boomerangme](https://www.softwareadvice.co.uk/software/501190/Boomerangme) — 4.8/5 (48 reviews)
5. [ReadySTORE Gift Card and Loyalty](https://www.softwareadvice.co.uk/software/278379/gift-card) — 4.8/5 (40 reviews)

## Reviews

### "My customers are delighted and my sales have increased" — 5.0/5

> **Natalia** | *23 July 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: I completed the pass in 2 minutes, it's easy to use and what I liked most was being able to send notifications directly to my customers and their customer service 10/10, they respond instantly by WhatsApp
> 
> **Cons**: I would like to be able to add my social media accounts so they appear to my customers and they can leave Google reviews of my business directly.
> 
> I highly recommend it to all entrepreneurs or business owners who want to increase their sales and perceived value of their service or product. In my case, my customers love it; it's easy to use, has great customer service, and isn't expensive

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### "Very satisfied" — 5.0/5

> **Akram** | *28 July 2026* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to create loyalty cards, track customers, and manage rewards from one simple dashboard, very easy to use
> 
> **Cons**: The free plan is limited,pricing may be expensive for very small businesses, i would like more customization and advanced rewards options

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/552974/Fideliya-Pass)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/552974-Fideliya-Pass/> |
| en-AU | <https://www.softwareadvice.com.au/software/552974/Fideliya-Pass> |
| en-GB | <https://www.softwareadvice.co.uk/software/552974/Fideliya-Pass> |
| en-IE | <https://www.softwareadvice.ie/software/552974/Fideliya-Pass> |
| en-NZ | <https://www.softwareadvice.co.nz/software/552974/Fideliya-Pass> |

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