--- description: Review of vManager Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: vManager | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Telecom Expense Management Software](/directory/4541/telecom-expense-management/software) > [vManager](/software/55225/vmanager) # vManager Canonical: https://www.softwareadvice.co.uk/software/55225/vmanager Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/55225/vmanager?page=2) > vManager is a cloud-based telecom expense management solution from vCom that helps users manage communications spending across inventories and carriers. It provides users with charts and graphs to show monthly spending by type, location and carrier. Users can prepare customized reports in the system. The user dashboard helps users see open action items, spend optimization opportunities and billing trends. The solution provides mobile apps for Android and iOS users. vManager provides an inventory module that standardizes data for communications assets across all carriers by product or location. Its invoice management module helps users consolidate invoices across multiple carriers and provides an aggregated view of charges by service and location. vManager provides security with 256-bit encryption and supports multi-factor authentication. It enables administrators to enforce complex password policies in the system. Support is offered via an online ticketing system. > > Verdict: Rated **4.3/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 24 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: vCom Solutions - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$5.00 - **Pricing model**: Per Feature - **Pricing Details**: Significant discounts available for non-profits. Contact vCom Solutions for detailed pricing information. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Tracking - Billing & Invoicing - Billing for Data - Billing for Voice - Call Monitoring - Chargeback Tracking - Contract Negotiation - Customisable Reports - Expense Tracking - Financial Management - Fixed Line Compatibility - Fraud Detection - Internal Cost Allocation - Inventory Management - Invoice Management - Invoice Processing - Mobile Line Compatibility ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telecom Expense Management Software](https://www.softwareadvice.co.uk/directory/4541/telecom-expense-management/software) ## Related Categories - [Telecom Expense Management Software](https://www.softwareadvice.co.uk/directory/4541/telecom-expense-management/software) - [Wireless Expense Management Software](https://www.softwareadvice.co.uk/directory/4196/wireless-expense-management/software) ## Alternatives 1. [ExpenseLogic](https://www.softwareadvice.co.uk/software/456026/ExpenseLogic) — 4.8/5 (31 reviews) 2. [LINQ Qonnect](https://www.softwareadvice.co.uk/software/451633/Qonnect) — 4.7/5 (30 reviews) 3. [Genuity IT Admin Suite](https://www.softwareadvice.co.uk/software/191824/genuity-it-admin-suite) — 4.6/5 (17 reviews) 4. [WidePoint](https://www.softwareadvice.co.uk/software/326780/widepoint) — 5.0/5 (4 reviews) 5. [Motus](https://www.softwareadvice.co.uk/software/322788/motus) — 4.7/5 (472 reviews) ## Reviews ### "vManager success" — 5.0/5 > **Verified Reviewer** | *6 July 2020* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The dashboard is incredibly intuitive. What I am using the most currently is the asset management system baked into vManager. I really like the fact that most of my operational assets can be logged and recorded. > > **Cons**: Nothing noteworthy that I can think of at the moment. > > The team at vCom have been nothing short of spectacular. \[SENSITIVE CONTENT HIDDEN\], and the rest of the team I interacted with was fantastic. Extremely helpful and knowledgeable about the product. It is an absolute pleasure to work with the vCom team. ----- ### "Amazing Software" — 4.0/5 > **Gina** | *1 July 2020* | Semiconductors | Recommendation rating: 10.0/10 > > **Pros**: The most impactful is the company owns the software so if any updates or requested updates are brought up and make sense for the business they can make their own changes and updates. As for the ease of use if there is something I am not understanding there are plenty of resources offered to assist. Live assistance and webinars. > > **Cons**: The only feature that is sometimes hard is the unmanaged inventory. That inventory if you have a lot does not get all the details listed unless someone from your internal company manually enters and keeps up. That is hard if you no dot have a team internal to assist. > > Our company was using multiple spreadsheets for all our circuit inventory by all different people. There was not a centralized location housing all our Telecom circuits. vCom has solved that issue and we are working on updates to our inventory daily. ----- ### "We want out." — 1.0/5 > **Tom** | *30 June 2020* | Banking | Recommendation rating: 0.0/10 > > **Pros**: There is nothing about this software, or vendor relationship that has worked even remotely close to right. This entire relationship has been a complete over-promise and never-deliver. Unfortunately, zero stars is not an option. > > **Cons**: Where to start. When we signed with vCom, the objective was to engage a vendor to assist and oversee streamlining our various phone/fax lines, negotiate with carriers, and to a lesser degree, help manage invoicing. Our initial implementation team, led by \[SENSITIVE CONTENT HIDDEN\], was completely useless. Unfamiliar with our market area, and apparently refused to learn it (I still don't think they have all our branches identified after 2 years into this). Almost immediately, the vCom team tried to push all the heavy lifting back onto us: managing, identifying, testing phone lines was a nightmare - still is. Next, the team started negotiating with carriers (which was comical because, once again, they refused to learn our markets). It became apparent that vCom was only going to work with national carriers, and wasn't about to get into the weeds and negotiate with regional/local carriers (many of which had decent packages once WE followed up with them on our own). So we figured out real quick that we needed to remove vCom from the negotiating side, and focus them on the phone-line consolidation. Another mistake on our part. Two years into the project, and it still isn't done. vCom has offered no value here, outside of a renegotiation with RingCentral - which was another mess. Lets talk about the invoicing side of our service package now. When we allowed vCom to attempt to consolidate our billing through whatever outfit it works with (a company in New Jersey, I think), cont. below... > > the invoicing became so fouled up that multiple months of bills went unpaid (unbeknownst to us), resulting in phone/internet services being shut off at two of our busiest branches. So we had to take that back from vCom too. So let's run through the survey questions: What features were most impactful? None that, too-date, have had a positive impact. Is the product easy to use? Nope - I'm not even sure our folks try anymore. Was integration with existing business processes easy? Not at all; not even close. Are there features that could be improved? Practically everything we've tried should be improved. What business problems are you solving with vManager? Let's be honest here: vCom doesn't solve problems, it creates them. ----- ### "The only tool you need to manage IT and telecom spend\!" — 5.0/5 > **Jennifer** | *13 July 2020* | Pharmaceuticals | Recommendation rating: 10.0/10 > > **Pros**: The ability to slice and dice your spend into whatever category senior leadership wants in order to provide a full spectrum of spend. It is easy to use, provides priceless insights into categories that often plague IT leadership when asked to break down costs, customer support is second to none\! > > **Cons**: I would really like to see the platform continue to expand further globally. It does some of it fantastic. I think there is more work to be done for organizations that need that competitive advantage to purchasing in global locations > > I managed an 8M communications spend at a global Biotech for many years. We struggled immensely with first getting a handle on inventory, figuring out where we spent our money and on what, and consolidating to a better operational model. Without vManager, I would bet there would still be lines in service that were no longer in use the company would STILL be paying on\! Not to mention we were able to replace our entire network, upgrade bandwidth and save over 2M YOY. It's not just the software, its also the entire vCom team you get with it\!\! ----- ### "Great Centralized Resource" — 5.0/5 > **Ivan** | *30 June 2020* | Legal Services | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that I can easily monitor and approve orders. It allows me clear visibility on the status and allows me to add notes with my inquiries. > > **Cons**: I'd like ordering a new line for a phone i have in hand to be enhanced. It is frequently mistaken as a new line and device order. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/55225/vmanager?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/55225/vmanager) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data