--- description: Review of PrimePay Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: PrimePay | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Payroll Software](/directory/318/payroll-software/software) > [PrimePay](/software/55177/primepay) # PrimePay Canonical: https://www.softwareadvice.co.uk/software/55177/primepay Page: 1 / 17\ Next: [Next page](https://www.softwareadvice.co.uk/software/55177/primepay?page=2) > PrimePay is a comprehensive human capital management (HCM) platform. The platform is designed to help businesses of all sizes streamline their payroll, human resources and benefits operations. PrimePay's solutions cater to a range of industries, such as manufacturing, healthcare, food service, retail, and nonprofits. The platform aims to help organizations manage their workforce and gain valuable insights. At the core of PrimePay is a payroll system which automates compliance tasks and provides employees with self-service capabilities. The platform also features a position-based HR system that modernizes HR processes. This enables seamless data management and workforce planning. > > Verdict: Rated **4.0/5** by 381 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 381 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: PrimePay - **Location**: West Chester, US - **Founded**: 1986 ## Commercial Context - **Pricing Details**: Please contact a PrimePay sales reps for more information about pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - 1099 Preparation - 360 Degree Feedback - 401(k) Tracking - API - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Notifications - Applicant Tracking - Approval Process Control - Attendance Tracking - Automated Scheduling - Benefits Management - Biometric Recognition - Check Printing - Compensation Management - Compliance Management - Customisable Reports - Customisable Templates - Dashboard ## Integrations (2 total) - QuickBooks Online - Sage Intacct ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Payroll Software](https://www.softwareadvice.co.uk/directory/318/payroll-software/software) ## Related Categories - [Payroll Software](https://www.softwareadvice.co.uk/directory/318/payroll-software/software) - [Online HR Software](https://www.softwareadvice.co.uk/directory/369/web-based-hr-software/software) - [Payroll Software for Mac](https://www.softwareadvice.co.uk/directory/1424/mac-payroll/software) - [Clocking Systems](https://www.softwareadvice.co.uk/directory/1835/time-clock/software) - [Human Capital Management Software](https://www.softwareadvice.co.uk/directory/1867/hcm/software) ## Alternatives 1. [Deel](https://www.softwareadvice.co.uk/software/248344/deel) — 4.8/5 (4265 reviews) 2. [Rippling](https://www.softwareadvice.co.uk/software/410674/rippling) — 4.9/5 (4616 reviews) 3. [RUN Powered by ADP](https://www.softwareadvice.co.uk/software/422321/run-powered-by-adp) — 4.6/5 (1336 reviews) 4. [Paylocity](https://www.softwareadvice.co.uk/software/4537/web-pay) — 4.3/5 (1822 reviews) 5. [ADP Workforce Now](https://www.softwareadvice.co.uk/software/419219/adp-workforce-now) — 4.4/5 (7171 reviews) ## Reviews ### "Tax issue resolved" — 5.0/5 > **Veda** | *2 January 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Ease of accessing the payroll portal. Helpful employees > > **Cons**: I have nothing to share negatively. I called in and had to wait about 10 minutes, which the day after a holiday was short. > > I had talked to them before the holiday and we thought a problem was resolved. I called back in and we talked for about 5 minutes and the issue was resolved. ----- ### "Reliable Payroll Service with Room for Improvement" — 4.0/5 > **Nikki** | *23 May 2025* | Accounting | Recommendation rating: 7.0/10 > > **Pros**: One of the biggest advantages of using PrimePay is how seamlessly it handles all tax filings and quarterly reports. It’s a huge time-saver and gives peace of mind knowing everything is filed accurately and on time. The automation of these tasks helps reduce manual errors and ensures compliance without having to constantly monitor deadlines. > > **Cons**: While the automation is great, I’ve found that there’s limited flexibility when it comes to making changes or adjustments to payroll runs. The platform can feel a bit restrictive, especially if last-minute edits are needed. Additionally, the communication with customer support could be improved. Responses are sometimes delayed, and it would be easier if we had a direct contact to reach out to for time pressing issues. > > Overall, PrimePay has been a solid payroll solution for our firm. It does a great job managing the essential aspects like tax filings and reporting, which we really appreciate. However, having more user control and quicker, more helpful support would really take the service to the next level. It’s reliable for the most part, but there’s definitely some room for improvement. ----- ### "User Friendly Payroll Company" — 5.0/5 > **Elyse** | *2 August 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The software is very easy to use, very easy to navigate through for information and super easy to input payroll. The checks come into my office the very next day and all the direct deposits transfer perfectly. > > **Cons**: The only thing I can say negatively is the reporting. I wish there was an instant work comp payroll report that is more friendly for date ranges for my audits. > > Customer service is exceptional for any problems that may arise. ----- ### "Opinion: PrimePay is an excellent payroll company" — 4.0/5 > **Verified Reviewer** | *26 August 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: They were able to work with me to keep my processing costs low. I historically only use my payroll companies for processing and nothing else > > **Cons**: I have been with them for less than a year. So it is hard to choose a "con". However for some reason I was getting charged more for my payroll monthly than my proposal stated. It was fixed, and then happened again. So it seems to be a computer glitch that needs to be fixed. > > So far, Primepay is what I would have expected in a payroll company. The processing is easy. If I need help with a special payroll or have any questions the representatives to this point have been stellar. ----- ### "The Difference between PrimePay and Competitors" — 5.0/5 > **Rick** | *22 May 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: It's only been 5 months since we onboarded with PrimePay, and I have to say I've been impressed with the flexibility of their programs plus the customer service has been excellent. > > **Cons**: There have been a lot of software changes recently which can be stressful at times, however, at the same time the changes have all yielded valuable benefits. > > Technology is both a blessing and a curse. The same can be said about PrimePay. It takes work to keep up with technology, but there is a nice payoff if you are patient. Things have not been perfect since we onboarded 5 months ago, but I can honestly say every rep I have spoken to has worked hard to fix issues and has made sure we are happy. They have been very responsive and have followed thru on every ticket submitted. I can't say that for my last two payroll companies. I've been an HR Manager for 3 decades now, and I can tell you there is no one software that is perfect. The best you can hope for nowadays is minimal problems and for good customer service to make software issues minimal. Previously we were with a big well known payroll service and were paying high rates for poor customer service. I am happy we made the change to PrimePay because now our costs are reasonable and the customer service has been great. I can't complain. I have attended a couple PrimePay user group meetings in the last couple months which our previous payroll service didn't offer, and I can clearly see that PrimePay listens to customer input. This is an important difference. I'd much rather have software molded to what my company needs rather then trying to force my company to fit the software. We are on a 3rd payroll company in 4 years, and we are finally happy. I hope they keep their current leadership in place for many years to come. ----- Page: 1 / 17\ Next: [Next page](https://www.softwareadvice.co.uk/software/55177/primepay?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/55177/primepay) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data