---
description: Review of KDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: KDesk | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [KDesk](/software/547331/KDesk)

# KDesk

Canonical: https://www.softwareadvice.co.uk/software/547331/KDesk

> KDesk is a dual-purpose support workspace designed for managing tickets, requests, and approvals. It integrates staff operations with customer self-service capabilities, allowing organizations to coordinate internal workflows and provide external contacts with access to submit and track support cases. Various industries use KDesk to centralize ticketing operations, intake management, secure data handling, and governance functions.

The platform offers comprehensive ticket management, including status tracking, priority levels, categories, assignments, comments, and attachments. It supports multi-channel intake through customizable forms with structured field types and validation, as well as email-to-ticket conversion with automated routing. Built-in approval workflows facilitate review and signoff processes. Client Secrets functionality stores sensitive operational data with masked fields and controlled access. Analytics capabilities enable report building with filters and ticket-speed metrics, while full audit logs provide searchable activity history across tickets, comments, memberships, and system events.

The staff workspace includes ticket queues, permissions management, group assignments, cost tracking, and administrative controls. The customer portal allows contacts to sign in, create requests, add comments and files, and track their tickets through a branded interface. KDesk also features team management tools such as member administration, group organization, and workspace settings to support organizational growth. Custom branding options include workspace logos, email signatures, and installable app shells for both staff and customer-facing experiences.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Seraphex

## Commercial Context

- **Starting Price**: US$18.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Pricing is $18 per user, followed by an additional $50 per month for retention of ticket data over 3 years.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, Mexico, United States

## Features

- AI Copilot
- Automated Routing
- Autoresponders
- Collaboration Tools
- Customer Portal
- Dashboard
- Data Security
- Email Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18783 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4079 reviews)
3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1723 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1783 reviews)
5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3434 reviews)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/547331/KDesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/547331-KDesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/547331/KDesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/547331/KDesk> |
| en-IE | <https://www.softwareadvice.ie/software/547331/KDesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/547331/KDesk> |

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