About NextGen Healthcare

NextGen Healthcare offers NextGen Office—a cloud-based EHR – specifically designed for private practices. NextGen Office is a fully integrated practice management solution that includes specialty-specific content, a claims clearinghouse, and an easy-to-use patient portal. It works on any tablet, laptop (Apple or Windows), is touch-screen enabled, compatible with all browsers, and is HIPAA compliant. NextGen Office grew from a company was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. Company founders designed a solution to accommodate physician and staff workflow with easy-to-use, affordable technology that adapts to the provider’s workflow and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare. With NextGen Office, providers can touch, talk or type encounter notes directly into the clinical documentation. NextGen Office includes MIPS reporting/dashboards, automates insurance eligibility, empowers patients to schedule appointments, request refills, and schedule telehealth visits, and connects the care team through direct messaging and referral exchange.
NextGen Healthcare Software - NextGen Office telehealth
NextGen Healthcare Software - NextGen Office patient portal
NextGen Healthcare Software - NextGen Office e-prescriptions
NextGen Healthcare Software - NextGen Office patient chart
NextGen Healthcare Software - NextGen Office MIPS dashboard
NextGen Healthcare Software - NextGen Office digital diagnosis
NextGen Healthcare video
NextGen Healthcare Software - NextGen Office telehealth - thumbnail
NextGen Healthcare Software - NextGen Office patient portal - thumbnail
NextGen Healthcare Software - NextGen Office e-prescriptions - thumbnail
NextGen Healthcare Software - NextGen Office patient chart - thumbnail
NextGen Healthcare Software - NextGen Office MIPS dashboard - thumbnail

NextGen Healthcare pricing

NextGen Healthcare does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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NextGen Healthcare Reviews for UK Users

Feature rating

Value for Money
3.5
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 1,191 View all reviews
Jeff K.
  • Industry: Entertainment
  • Company size: 10,000+ Employees
  • Used Other for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 09/06/2020

NextGen Healthcare-Still a leader in Patient/Physician communication

This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it.

Pros

I needed to find some older records from another place and time. My portal still was available from 2014 and I had many and virtually all options available to me despite being in other Physician based web portals over the years. Beyond Helpful.

Cons

I only dislike that it is phased out in many common places and dominated by more complex systems. I experienced this issue recently at a physicians office.

Vipul K.
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 03/03/2020

family physician review

I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.

Pros

It is very easy to complete my notes at the time of examination of the patients

Cons

whenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down.

Kaytlyn H.
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 25/05/2021

NextGen

Overall, I recommend using this system versus the system that my company used previously. Much better in my opinion and much easier to navigate!

Pros

At first, it was a little hard to navigate but once you get the hang of it, it's very easy to work. There are so many options for working with several providers which is helpful. You can keep an eye on each providers schedule for the day in the multi view.

Cons

My least favorite thing is that you have to switch screens. I use both PM and EHR so going back and forth is not my favorite.

Cheryl C.
  • Industry: Medical Practice
  • Review Source
Value for Money
0
Features
3
Ease of Use
3.5
Customer Support
4

3.5
Reviewed on 19/09/2014

Great potential, but needs some improvement!

Pros

They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.

Cons

You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!

Miguel B.
  • Industry: Medical Devices
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 06/05/2021

Múltiples opciones

Brinda productos médicos de una calidad execelente y a precios asequibles

Pros

Abarcan una gran parte de insumos tanto médicos como software que brindan soluciones integrales, con una fácil integración

Cons

En algunos casos requiere algún grado de capacitación principalmente para el software por lo que se debe tener un buen acompañamiento del representante

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