--- description: Review of Eleo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Eleo | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Nonprofit CRM Software](/directory/4788/nonprofit-crm-software/software) > [Eleo](/software/54245/eleo) # Eleo Canonical: https://www.softwareadvice.co.uk/software/54245/eleo Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.uk/software/54245/eleo?page=2) > Eleo is a cloud-based donor management solution designed to help nonprofits build donor databases, manage donor interactions, track fundings, plan events and more. The donor database and contact management features help users build donor profiles and communicate with volunteers and supporters. The donor profiles are customizable, allowing nonprofits to capture the details relevant to them. The list building feature helps to create tailored lists for the entire contact database and initiate targeted campaigns. Eleo can track all kinds of gifts and pledges and can send automated acknowledgments and 'thank you' emails to donors. It can accept and process payments in all forms including cash, check, in-kind, cards and PayPal. Additional features include newsletters and solicitation emails, pledge reminders, assigning tasks to supporters, analyzing campaign performance and generating need-based reports. Eleo offers monthly subscription plans based on the number of donor records. Support is offered via phone, email and live chat, along with online webinars and training sessions. > > Verdict: Rated **4.9/5** by 172 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 172 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Community Software Solutions - **Location**: Princeton, US - **Founded**: 1991 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Up to 2500 donor records: $39/month Up to 5000 donor records: $59/month Up to 10000 donor records: $99/month Up to 12500 donor records: $139/month Up to 15000 donor records: $159/month Up to 20000 donor records: $199/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Ad hoc Reporting - Alumni Management - CRM - Calendar Management - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Segmentation - Committee Management - Communication Management - Compliance Management - Contact Database - Contact Management - Contribution Tracking - Credit Card Processing - Customisable Branding ## Integrations (9 total) - Constant Contact - Google Calendar - Google Maps - Mailchimp - Meta for Business - Microsoft Excel - PayPal Enterprise Payments - QuickBooks Online - Stripe ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Nonprofit CRM Software](https://www.softwareadvice.co.uk/directory/4788/nonprofit-crm-software/software) ## Related Categories - [Nonprofit CRM Software](https://www.softwareadvice.co.uk/directory/4788/nonprofit-crm-software/software) - [Fundraising & Donor Management Software](https://www.softwareadvice.co.uk/directory/417/fundraising-software/software) - [Donation Management Software](https://www.softwareadvice.co.uk/directory/418/crm-software/software) - [Fundraising Software](https://www.softwareadvice.co.uk/directory/1543/online-fundraising-platforms/software) - [Peer-to-Peer Fundraising Software](https://www.softwareadvice.co.uk/directory/3561/peer-to-peer-fundraising/software) ## Alternatives 1. [DonorPerfect](https://www.softwareadvice.co.uk/software/389956/donorperfect) — 4.5/5 (1387 reviews) 2. [Donorbox](https://www.softwareadvice.co.uk/software/380685/donorbox) — 4.8/5 (625 reviews) 3. [Bloomerang](https://www.softwareadvice.co.uk/software/2973/bloomerang) — 4.7/5 (1287 reviews) 4. [DonorSnap](https://www.softwareadvice.co.uk/software/2048/donorsnap) — 4.6/5 (405 reviews) 5. [Neon CRM](https://www.softwareadvice.co.uk/software/3122/neoncrm) — 4.3/5 (613 reviews) ## Reviews ### "CEO and Founder" — 5.0/5 > **Dr. Margaret** | *6 October 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Customer service is great, and live individuals answer the phone right away and resolve your issues. The best customer service I've ever experienced. > > **Cons**: Having to manually process donations. When an email is received about a donation, you have to go in and manually process it. > > Great experience. I love the customer service, the patience, and the expertise of the agents. They're extremely helpful. ----- ### "Hard to beat Eleo" — 5.0/5 > **Melissa** | *2 October 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Eleo is hands down the best priced CRM and offers most of what the other CRMs offer at a quarter of the price. Integrating with our payment processor and website have been key. Being able to customize fields to collect specific information allows for great donor management. There is a great capacity for making reports customizable and being able to filter just the right information for your needs. The above and beyond customer service is extremely helpful and prompt. > > **Cons**: In the past I have had issues with forms not functioning during high traffic times like of \#GivingTuesday and have chosen to use another provider for this day. In fairness this was several years ago and we have not tried a high traffic day since. From time to time I have researched other CRM's as we grow because a member portal could be useful for our organization and is not offered in Eleo, but it is always just a headache and I discovered that other companies don't really offer anything more than Eleo and are a lot more money per month. > > Eleo has been a great tool for our organization for over 5 years now. We are a small nonprofit with 3 employees raising around half a million per year. I use other tools in conjunction like excel, and InDesign which is really easy to do by downloading csv's from Eleo. I have always been very satisfied with the customer service, finding them both helpful, pleasant, and prompt. ----- ### "Website way to slow" — 3.0/5 > **Christine** | *15 September 2024* | Nonprofit Organization Management | Recommendation rating: 5.0/10 > > **Pros**: You can do a lot like track donations, create event and donation pages and other links. You can export data. > > **Cons**: It could be more user friendly, in my experience there have been several times when it has glitched and I've had to start over on what I was working on. The largest issue is that it is severely slow - like dial up in 1999 processing speed. I have tried it on different computers and my phone and it is extremely slow on all three. Other users from our organization have noted the same thing.I also wish their support was available more often. > > There are a lot of great features but the processing speed is enough of an issue that I am researching other options. ----- ### "Outstanding Tool for Managing Donors, Grants, and More\!" — 5.0/5 > **Wayne** | *7 April 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The Eleo team is always responsive and offers outstanding support whenever I need it. They've been incredibly helpful in ensuring I get the most out of the platform and customizing it to meet our foundation’s unique needs. I especially appreciate the one-on-one training sessions, and I can always find a convenient time to connect. > > **Cons**: The system doesn't support our letterhead template. While I can write the letter, I need to adjust my process to create the final product. > > Overall, Eleo has been an indispensable tool for the Samaritan Bethany Foundation. It’s user-friendly, efficient, and has truly transformed the way we manage our operations. ----- ### "Donor Software that is Affordable Without Sacrificing Quality" — 5.0/5 > **June** | *3 October 2025* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: Customer Service, Value for Money, Reporting, Easy of Use, Safe and Secure, and Organizes all Donor Information > > **Cons**: There is nothing that we like the least about Eleo. Comfort Crew for Military Kids is happy with everything that Eleo provides. > > We’ve had a fantastic experience with Eleo Donor Management Software\! The platform is easy to use, intuitive, and has streamlined the way we track and engage with our donors. The customer service team is outstanding—responsive, knowledgeable, and always willing to go the extra mile to help. On top of that, Eleo is affordable without sacrificing features or quality. It’s the perfect solution for nonprofits of all sizes, and we couldn’t be happier with our choice\! ----- Page: 1 / 8\ Next: [Next page](https://www.softwareadvice.co.uk/software/54245/eleo?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/54245/eleo) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data