--- description: Review of BroadVoice Cloud PBX Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BroadVoice Cloud PBX | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/1718/call-recording/software) > [BroadVoice Cloud PBX](/software/5407/broadvoice-cloud-pbx) # BroadVoice Cloud PBX Canonical: https://www.softwareadvice.co.uk/software/5407/broadvoice-cloud-pbx Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/5407/broadvoice-cloud-pbx?page=2) > BroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number. Untether your team from their desk phones and give them the power to provide deeper customer experiences and seize on opportunities more effectively. Our suite of products is ideal for small to medium sized businesses that need an efficient and easy-to-use platform to connect with their internal teams or customers. A full suite of essential features: Unlimited International Calling - Call globally to over 200 countries without overages. Call Recording - Includes 500 MB of storage per seat. Auto Attendant - Manage your company call menus from the admin panel. Team Collaboration - Messaging and soft-phone abilities to collaborate from anywhere. Call Analytics - Track inbound call breakdown, origin and demographics. Mobile App - Call recording, text, SMS from b-hive app. One Number - One number for calls, faxes and text messages. SD-Wan - Make your network VoIP ready and ensure call quality. Call Paths - A cost-effective pricing option for limited call volume. Bursting - Instantly expand your call capacity so there’s never a busy signal. Visual Voicemail - Speech-to-text lets you read voicemails from anywhere. Virtual Fax - Send and receive faxes by email. > > Verdict: Rated **4.4/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 30 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Broadvoice - **Location**: Northridge, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact BroadVoice for pricing information or a quote - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Audio/Video Conferencing - Automated Attendant - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Reporting ## Integrations (3 total) - Microsoft Outlook - Microsoft Teams - Salesforce Platform ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software) ## Related Categories - [Call Recording Software](https://www.softwareadvice.co.uk/directory/1718/call-recording/software) - [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software) - [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software) - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) - [Cloud Communication Platform](https://www.softwareadvice.co.uk/directory/4386/cloud-communication/software) ## Alternatives 1. [VoIP.ms](https://www.softwareadvice.co.uk/software/185743/voipms) — 4.8/5 (697 reviews) 2. [Nextiva](https://www.softwareadvice.co.uk/software/2683/nextiva-business-voip) — 4.6/5 (914 reviews) 3. [Microsoft Teams](https://www.softwareadvice.co.uk/software/397766/microsoft-teams) — 4.5/5 (10941 reviews) 4. [Wildix](https://www.softwareadvice.co.uk/software/208756/wildix) — 4.7/5 (209 reviews) 5. [Zoom Workplace](https://www.softwareadvice.co.uk/software/101384/zoom) — 4.6/5 (14528 reviews) ## Reviews ### "Best" — 5.0/5 > **Kate** | *28 June 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: It is so easy to use and set up\! The service was so easy to get started with > > **Cons**: There is nothing I would add\! It is just what we need\! > > It has been amazing, customer service and call logs are incredible. They have all been so kind and so helpful\! ----- ### "Meets our needs." — 4.0/5 > **Nicole** | *22 June 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I like that we can control our phone system from one central online location. > > **Cons**: The administrative side of it doesn't seem quite intuitive. It takes me awhile to find what I need, I feel the menus could either be clearer or better labeled. Or.... perhaps it is just user error. > > It is nice that we are able to use it even with everyone working remotely. ----- ### "Be very careful, the support is terrible" — 2.0/5 > **Donald** | *6 January 2021* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: If it worked as it should it could be very nice, unfortunately it does not. Getting support is a joke\! > > **Cons**: Support and the team that set it up. I made it very easy for them and provided a PowerPoint that was very detailed. It was almost like they never even looked at what I sent them. They do not care bout you after they get your signature on that contract. > > I am very busy and do not have the hours required to get everything set up. You are really on your own with this company. It took months to get it close to where I wanted it and I mistakenly went ahead and approved the porting of my numbers. I should not have done that, in fact I should have cancelled the entire deal when I realized they were not paying attention. ----- ### "Broadvoice Cloud is a perfect fit for our business" — 4.0/5 > **Jennifer** | *28 June 2021* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Switching over to a cloud based system was scary. Broadvoice made it simple and we will never go back\! Customer service is great if we ever have questions or need changes made to our system. > > **Cons**: The only issue I have with the phone app is not being able to have a clear connection to callers. This only happens when my cell service is not good, has nothing to do with Broadvoice. > > Love the updates and communication from Broadvoice regarding the services. We are very happy with our decision to move to Broadvoice. ----- ### "Broadvoice webinar review" — 5.0/5 > **Josh** | *1 July 2021* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The customer service and the ease of use. > > **Cons**: Just learning how to navigate the portal. > > It has been very positive and my customers love the b-hive platform. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/5407/broadvoice-cloud-pbx?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/5407/broadvoice-cloud-pbx) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data