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description: Review of Relay Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Relay | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Relay](/software/538292/Relay)

# Relay

Canonical: https://www.softwareadvice.co.uk/software/538292/Relay

> Relay is an AI-native help desk and customer support platform built by Switch Labs. It combines modern customer service tools with intelligent automation to streamline support workflows. Features include a Smart Inbox with AI-powered ticket routing and prioritization, comprehensive customer profiles and history, multi-channel communication tracking, a self-service knowledge base, workflow automations and smart rules, quick-response macros and templates, third-party integrations, SLA management, analytics and reporting dashboards, and AI-powered assistance throughout. Designed for small businesses and startups who need enterprise-grade support tools without the complexity. Free to get started with no credit card required.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Switch Labs

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Per User (Free version available)
- **Pricing Details**: Relay CRM is free to get started. The free tier includes core help desk features including ticket management, customer profiles, and knowledge base. No credit card required to start. Premium plans with advanced automation, analytics, and priority support available.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Automated Routing
- Chatbot
- Collaboration Tools
- Knowledge Base Management
- Prioritisation
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Automation

## Integrations (3 total)

- Shopify
- Slack
- WhatsApp

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software)
- [AI Agents for Customer Support](https://www.softwareadvice.co.uk/directory/5207/ai-agents-for-customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/538292/Relay)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/538292-Relay/> |
| en-AU | <https://www.softwareadvice.com.au/software/538292/Relay> |
| en-GB | <https://www.softwareadvice.co.uk/software/538292/Relay> |
| en-IE | <https://www.softwareadvice.ie/software/538292/Relay> |
| en-NZ | <https://www.softwareadvice.co.nz/software/538292/Relay> |

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