About Booker

Booker by MINDBODY is a cloud-based booking solution that provides businesses in cosmetics and wellness industry such as spas and salons, tools, which help them to manage their booking routines, payments, customer interactions and marketing activities. Key features include a built-in scheduler, social media booking, integrated point of sale (POS) functionality, email marketing, customer surveys and more. Booker features credit card processing, gift certificates, e-commerce capabilities and can also accept mobile payments from the customers. The solution integrates with websites such as Yahoo, Bling, Yellow Pages, SuperPages and more that allows users to advertise their open appointments. Additionally, Booker offers customer relationship management (CRM) capabilities, employee scheduling tools, a business intelligence (BI) dashboard and features inventory management, customer loyalty programs and a reporting engine. Mobile functionalities for remote access are also provided by the solution. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.
Booker Software - Booker Memberships
Booker Software - Booker Calendar
Booker Software - Booker Calendar with POS
Booker Software - Booker Customer record
Booker Software - Booker Online booking example
Booker Software - Booker Products
Booker video
Booker Software - Booker Memberships - thumbnail
Booker Software - Booker Calendar - thumbnail
Booker Software - Booker Calendar with POS - thumbnail
Booker Software - Booker Customer record - thumbnail
Booker Software - Booker Online booking example - thumbnail

Booker pricing

Booker does not have a free version. Booker paid version starts at US$129.00/month.

Starting Price:
US$129.00/month
Free Version:
No

Alternatives to Booker

Mindbody

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to...
Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointmen...

Phorest

Phorest is a salon management software solution designed for small and midsize businesses that features appointment...
Meevo 2 is the award-winning salon and spa business management software that delivers everything you need to run and...

Mangomint

Mangomint is a next-generation business management solution for independent salons and spas. From contactless checkout...
Shopify is a web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage...

Booker Reviews for UK Users

Feature rating

Value for Money
3.9
Functionality
3.9
Ease of Use
4.2
Customer Support
4.1
5 reviews of 933 View all reviews
Ashely
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 11/10/2018

Book It!

Pros

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Cons

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Michael
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 24/09/2019

Using it for our Med Spa

Booker does what we need, support has always been responsive and it is easy to use.

Pros

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Cons

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need.

Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Alternatives Considered

DaySmart Salon

Reasons for Choosing Booker

We were with a franchise that required Booker for a year.

Switched From

DaySmart Salon

Reasons for Switching to Booker

Mandated by Francise
Valerie
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

2
Reviewed on 28/07/2022

Disappointing

Over priced. Unstable. Good concept but not reliable software. Unable to perform analytics to know how the business is performing. Recommendation: don't use the software

Pros

Online scheduling option for clients. Option to require credit card to hold the appointments.

Cons

Unstable, often (typically weekly) goes down without warning - our solution - keep all client service data on another platform (box.com) so we provide service to scheduled clients. Unstable, Unable to accept payment due to instability of the system - solution - we use a mini clover and have pricing of services stored on a spreadsheet to reference and complete transaction thru mini clover with client. We have line item in booker - "bookernotworking" as recommended in their FAQ section to close out transactions when this happens.

Celeste
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
3

4
Reviewed on 25/07/2019

Just switched BACK to Booker from another booking software

We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!

Pros

Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

Cons

The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.

Alternatives Considered

Mindbody

Reasons for Choosing Booker

We needed a more comprehensive product.

Reasons for Switching to Booker

Negative reviews from staff who used Mindbody in other clinics.
Michele
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
3
Customer Support
3

4
Reviewed on 24/09/2019

Great business partner

Pros

I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.

Cons

It can be difficult to maneuver around in the settings.

Alternatives Considered

Mindbody

Reasons for Choosing Booker

Because booker offered on line gift certificates.

Reasons for Switching to Booker

I liked that people do not have to have an account to get in the site or to schedule a massage.

Related categories