--- description: Review of Text Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Text | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Text](/software/530456/Text-App) # Text Canonical: https://www.softwareadvice.co.uk/software/530456/Text-App > Text App is an AI-driven customer support solution that helps service teams work faster, smarter, and more efficiently.  Designed by the creators of LiveChat, HelpDesk, and ChatBot, it combines years of customer service experience with the latest in conversational AI. The result is a single, intelligent workspace where people, automation, and analytics work together seamlessly. Instead of juggling multiple tools, Text App unifies communication channels — live chat, email, Messenger, WhatsApp, and soon Shopify — into one platform. Agents see every customer’s history in context, enabling them to deliver consistent, personalized support regardless of where the conversation begins. Customer List takes this even further by merging chats, tickets, purchases, and campaign activity into one unified profile, giving teams instant visibility into the full customer journey and enabling smarter, more timely follow-ups. At the heart of the system is Text Intelligence, a self-learning AI engine that understands your business data, help content, and conversation history. It can automate up to 80% of repetitive tasks such as answering FAQs, triaging tickets, or summarizing threads. When human insight is required, AI provides real-time reply suggestions and context hints, enabling agents to resolve issues more quickly and accurately. Beyond reactive service, Text App empowers businesses to be proactive. Built-in campaigns and automation tools allow you to trigger contextual messages, onboarding flows, or targeted offers based on user behavior. Together with Customer List and the AI Agent, campaigns form an automatic lead-generation loop — reaching visitors, engaging them instantly, and converting interactions into actionable opportunities. Every interaction becomes an opportunity to build loyalty and drive growth from pre-sale engagement to post-purchase care. Performance data is always within reach. Text App’s reporting dashboards provide visibility into key metrics — including response times, resolution rates, CSAT, and agent productivity. These insights help managers identify improvement areas, allocate resources effectively, and measure ROI on support automation. Text App is also built for scale and security. Enterprise-grade features, including single sign-on (SSO), encryption, GDPR and PCI compliance, and detailed audit logs, ensure reliability for teams of any size. Whether you’re a small business improving first-response times or an enterprise managing thousands of tickets daily, Text App adapts to your needs without adding operational overhead. With Text App, support teams can deliver faster service, reduce costs, and maintain a consistent brand voice across every channel — all within one intuitive, AI-powered workspace. It’s the modern way to provide customer care that feels personal, even at scale. > > Verdict: Rated **4.8/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 5 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs. Join thousands of teams already using Text. Start today, no credit card required. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Appointment Management - Appointment Scheduling - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM ## Integrations (42 total) - Adobe Commerce - BigCommerce - ChatBot - ChatGPT - Chatbot - Claude - Google Tag Manager 360 - HelpDesk - KnowledgeBase - Live Chat Alternative - Live Chat App - Live Chat Software - Live Chat Software - LiveChat - Magento 2 Blog Extension ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16297 reviews) 2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24046 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Great work\!" — 5.0/5 > **Beth** | *12 March 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Very happy with the customer support I received for my HelpDesk request. Actually, both requests today, each individual was kind, attentive, and an expert in their field. Thank you\! > > **Cons**: NA. ----- ### "We love Lukebot" — 5.0/5 > **Yazmin** | *24 March 2026* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: The central "brain" can be tailored to change the bots personality and responses. Also uploading files is really helpful for product catalogues. > > **Cons**: I think the working hours feature needs to be included for our out of hours operations. Also I would like more realistic photos to choose from rather than generic stock pics for the avatar. > > It's really good, I'm impressed using it every day. Our customers rate the chatbot positively and I'm pleased with how much you can customise him to your specifcs. ----- ### "Experience" — 4.0/5 > **Oriana** | *18 March 2026* | Entertainment | Recommendation rating: 8.0/10 > > **Pros**: What I like most is the speed and responsiveness of the Customer Support in helping and trying to resolve any issues I may encounter. > > **Cons**: Some reports can be incomplete, and the Excel exports from the live chat are not always fully satisfactory when trying to extract more detailed or specific data. Additionally, the entire app was migrated to a new version, but there are still certain features that need to be accessed through the old version, which can be quite confusing due to the changes that were made. > > Overall, it’s a pleasant experience and works well for our daily operations. It’s easy to track each agent’s individual performance, response times, and activity levels. The platform is also flexible enough to adapt to the needs of the organization and remains useful for end users ----- ### "Support team now contributes to sales" — 5.0/5 > **Jerry** | *13 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: What surprised me most is that it doesn't just support, it sells. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger. Copilot keeps human agents sharp too, pulling full conversation history the moment they take over. No repetition, no dropped context, just a smooth handoff that customers don't even notice. > > **Cons**: If you want the AI to cross-sell intelligently, you need to invest time upfront in configuring the knowledge sources and skills. The out-of-the-box experience is solid, but the real results come after you've put in that setup work. It's worth it; just go in knowing it's not a one-click solution. > > Text changed how we think about support. We used to measure success by ticket close times. Now we track revenue influenced by support interactions. Cross-sells happen automatically, loyalty builds in real time, and our team focuses on the cases that actually need a human. It's the first tool that made support feel like a genuine growth function, not just a cost we manage. ----- ### "Review Lennard" — 5.0/5 > **Lennard** | *15 March 2026* | Capital Markets | Recommendation rating: 10.0/10 > > **Pros**: It was simple and very fast, the support guided me trough every step and it was super easy and he was very understandable > > **Cons**: noting, it went very smooth atleast for me, i just opend the bot he got me Wojtek to talk to and the rest went smooth > > It was very easy and simple, the bot is also pretty nice from them, so overall a 10/10 very kind too ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/530456/Text-App) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data