--- description: Review of Text Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Text | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Text](/software/530456/Text-App) # Text Canonical: https://www.softwareadvice.co.uk/software/530456/Text-App Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/530456/Text-App?page=2) > Text is customer service software where every conversation is a potential sale. AI agents understand who they're talking to, what that person is looking at, and what they've done before - and they're ready to act on it, minutes after setup. AI agents handle conversations end-to-end, from product questions and order status to returns and FAQs. Text customers see a 74% AI resolution rate versus 59% industry average, with multi-language support and automatic translation built in. But that's just the foundation. What makes Text different is what happens next. When a visitor hesitates at checkout, the AI steps in. When someone browses a pricing page without acting, it starts the right conversation. When a customer asks about an existing order, the AI can recommend what comes next. Your support conversations are full of buying signals — Text makes sure they don't go to waste. Custom skills make this accessible to everyone on your team. Describe what you want the AI to do in plain language, no code, no tickets to engineering. Qualify leads, capture details, offer discounts, route VIPs, create tickets. One team built their most effective skill in thirty seconds with a single sentence. When no one's online, the AI keeps working, qualifying visitors and collecting details so your agents pick up every conversation already knowing who the person is and what they need. During business hours, it triages by intent and routes high-value conversations to the right person. Your team wakes up to opportunities, not just a backlog. Channels and integrations: One inbox covers live chat, email, Messenger, and SMS. Shopify order data lives on every contact. Tickets and chats are unified. Copilot gives human agents reply suggestions and summaries, while workflows connect to HubSpot, Shopify, Slack, and more. Trusted by 35,000+ companies including Unilever, Wembley Stadium, and MIT Security: - SOC 2 audited, - GDPR and CCPA compliant, - PCI DSS certified 14-day free trial, no credit card required > > Verdict: Rated **4.7/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 30 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs. Join thousands of teams already using Text. Start today, no credit card required. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Appointment Management - Appointment Scheduling - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM ## Integrations (42 total) - Adobe Commerce - BigCommerce - ChatBot - ChatGPT - Chatbot - Claude - Google Tag Manager 360 - HelpDesk - KnowledgeBase - Live Chat Alternative - Live Chat App - Live Chat Software - Live Chat Software - LiveChat - Magento 2 Blog Extension ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software) - [Help Desk Software](https://www.softwareadvice.co.uk/directory/4160/help-desk/software) - [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software) - [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software) ## Alternatives 1. [WhatsApp](https://www.softwareadvice.co.uk/software/285733/whatsapp) — 4.7/5 (16400 reviews) 2. [Slack](https://www.softwareadvice.co.uk/software/154669/slack) — 4.7/5 (24146 reviews) 3. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1786 reviews) 4. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Great LiveChat tool with a sleek rebranding, but a pricey investment" — 5.0/5 > **Samantha** | *22 April 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I’ve used Text since 2017, and it’s a pretty polished chat tool. A big highlight for me is the Sneak Peek feature; seeing what a customer is typing before they even hit send really helps speed up our responses. The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms. > > **Cons**: The biggest issue for me is the cost - it's almost priced right out of our budget, especially as your team gets larger. I find a lot of the AI features a bit underwhelming; they just don’t live up to the hype for me. A lot of the more useful reporting and automation tools are only available for a premium. > > Overall, it’s been a solid experience, which is why I’ve stuck with them since 2017. The core chat tool is dependable and it just works, which is the most important thing for my team. While the platform is reliable, the price increases and heavy focus on AI features that don't really hit the mark make it harder to justify the high cost than it used to be. It’s a good product, but it’s becoming a luxury for smaller teams. ----- ### "Support team now contributes to sales" — 5.0/5 > **Jerry** | *13 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: What surprised me most is that it doesn't just support, it sells. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger. Copilot keeps human agents sharp too, pulling full conversation history the moment they take over. No repetition, no dropped context, just a smooth handoff that customers don't even notice. > > **Cons**: If you want the AI to cross-sell intelligently, you need to invest time upfront in configuring the knowledge sources and skills. The out-of-the-box experience is solid, but the real results come after you've put in that setup work. It's worth it; just go in knowing it's not a one-click solution. > > Text changed how we think about support. We used to measure success by ticket close times. Now we track revenue influenced by support interactions. Cross-sells happen automatically, loyalty builds in real time, and our team focuses on the cases that actually need a human. It's the first tool that made support feel like a genuine growth function, not just a cost we manage. ----- ### "One of the best ways to connect with our customers online\!" — 4.0/5 > **Laura** | *22 April 2026* | Real Estate | Recommendation rating: 3.0/10 > > **Pros**: I love that the chat AI would give us a summary if they joined the chat recently. The tags help as well once it comes through our SalesForce case system as well to log them in. It will keep all of our tasks to keep in contact seamlessly. > > **Cons**: We don’t get the notification alerts to some of the chats that come in. So we do miss on some if we have more than one task being managed at the time. > > As of currently I think it’s an easy to use system to get a hold of clients and keep track\! The fact it can sync with our CRM systems too is really nice. It helps our team keep track of what each customer is looking for\! ----- ### "Reliable, Low-Maintenance Support Tool" — 5.0/5 > **Rose** | *7 May 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: LiveChat does exactly what it promises without a steep learning curve. Our team picked it up quickly, and it's been stable and easy to manage day-to-day. The interface is intuitive and it integrates cleanly into our website. > > **Cons**: The admin-facing support chat appears to be bot-driven, which can make it harder to get quick answers when you do have a question. That said, we rarely needed help, so it was a minor inconvenience at most. > > We've used LiveChat for support on our university website and it's been a dependable, low-friction tool. It handles the core job well, giving prospective students and visitors a quick way to connect with us in real time, without requiring much ongoing maintenance or administration. For teams that need a solid, no-fuss live chat solution, it delivers. ----- ### "Elephant Brain- Simple, Smart, and Reliable Communication Tool" — 5.0/5 > **Bernard** | *24 April 2026* | Computer & Network Security | Recommendation rating: 3.0/10 > > **Pros**: I like its simplicity and how easy it is to use on a daily basis. The interface is clean, fast, and very intuitive, which makes communication smooth. It feels intelligent and reliable, and it helps my team stay organized and respond quickly without confusion or delays. > > **Cons**: The pricing structure could be improved. Charging per user can become expensive as the team grows. A flat pricing model or more flexible plans that allow more team members to join without increasing costs significantly would make it more scalable and accessible. > > Overall, my experience has been excellent. I have not encountered any major issues while using it. The platform is very fluid, responsive, and dependable for daily operations. It consistently performs well and makes communication and workflow management much easier for my team. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/530456/Text-App?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/530456/Text-App) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data