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description: Review of Permut Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Permut | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Permut](/software/530335/Permut)

# Permut

Canonical: https://www.softwareadvice.co.uk/software/530335/Permut

> Permut is a cloud-based customer engagement platform that helps retail, e-commerce, subscription, and rental businesses manage support, retention, and feedback collection through AI agents. It serves small, mid-sized, and enterprise businesses that need scalable customer engagement without adding headcount.

Core features include multi-channel agent deployment across web, app, WhatsApp, Instagram, SMS, and email. Agents are configured using natural language instructions and business rules, and draw on a brand knowledge base combined with live customer data to deliver contextual support. Complex cases are automatically escalated to human teams via support tickets.

The platform detects customer emotions and satisfaction levels in real time, tracks conversation topics and resolution rates, and surfaces findings through a real-time dashboard. Post-purchase feedback is collected through conversational interactions rather than traditional surveys. Proactive retention nudges help businesses act on churn signals before customers leave.

A centralized content hub allows agents to handle a growing range of topics over time. Guardrails and behavior controls keep agents aligned with brand standards.

Support options include access through the web platform at permut.com. Businesses benefit from consistent customer experiences across all active channels without manual intervention at scale.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Permut

## Commercial Context

- **Starting Price**: €140.00
- **Pricing model**: Flat Rate (Free version available)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Spain

## Features

- Alerts/Notifications
- CRM
- Collaboration Tools
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Visualisation
- Engagement Tracking
- Feedback Management
- Multi-Channel Communication
- Multi-Channel Data Collection
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Visual Analytics

## Integrations (5 total)

- BigBlueButton
- Make
- Shopify
- Shopify Plus
- Zapier

## Support Options

- Email/Help Desk

## Category

- [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.softwareadvice.co.uk/directory/4574/customer-experience/software)
- [Market Research Software](https://www.softwareadvice.co.uk/directory/4222/market-research/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/530335/Permut)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530335-Permut/> |
| en-AU | <https://www.softwareadvice.com.au/software/530335/Permut> |
| en-GB | <https://www.softwareadvice.co.uk/software/530335/Permut> |
| en-IE | <https://www.softwareadvice.ie/software/530335/Permut> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530335/Permut> |

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