---
description: Review of Evly Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Evly | Reviews, Pricing & Demos - SoftwareAdvice GB
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Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Evly](/software/530136/Evly)

# Evly

Canonical: https://www.softwareadvice.co.uk/software/530136/Evly

> Evly is an AI-powered customer service platform designed to automate support interactions while maintaining natural, conversational responses. It is used by businesses in industries such as eCommerce, hospitality, travel, logistics, healthcare, and real estate to manage customer inquiries and reduce ticket backlogs.

The platform automates a significant portion of common requests without human involvement through direct API connections. It supports multiple languages and provides 24/7 coverage across various communication channels. Its AI-powered classification system identifies customer inquiries and routes complex issues to human agents with summarized details. 

Evly includes analytics tools that provide performance data and highlight trends in support requests. It adapts over time by learning from processed tickets and updating as content changes. Sentiment-based routing prioritizes inquiries based on customer emotions and interaction history. A knowledge gap identification feature highlights missing information in knowledge bases to improve coverage.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: EverHelp

## Commercial Context

- **Starting Price**: US$1.00
- **Pricing Details**: We take care of the entire setup, customizing our AI
to match your specific business needs and budget.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain and 5 more

## Features

- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Business Process Automation
- CRM
- Call Centre Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Communication Management

## Integrations (18 total)

- Ashby
- Calendly
- Discord
- Google Calendar
- Google Docs
- Google Drive
- HubSpot CRM
- Microsoft Teams
- Notion
- Shopify
- Slack
- Teamtailor
- Telegram
- WhatsApp
- Wix

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)
- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)
- [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software)
- [Virtual Assistant Tools](https://www.softwareadvice.co.uk/directory/4488/virtual-assistant/software)
- [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software)

## Alternatives

1. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [Tidio](https://www.softwareadvice.co.uk/software/157633/tidio-chat) — 4.7/5 (590 reviews)
4. [Wati](https://www.softwareadvice.co.uk/software/430256/wati) — 4.6/5 (202 reviews)
5. [Intercom](https://www.softwareadvice.co.uk/software/378292/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "Evly Feels Like Adding 10 Extra Agents to Our Team" — 5.0/5

> **Geoffrey** | *1 September 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: What I liked most about Evly is how much it reduced our response time. It now answers patients in under a minute and takes care of about 60% of tickets on its own, which makes our team faster and less stressed.
> 
> **Cons**: Needed some time to train on tone of voice
Early replies felt robotic, but this improved with customization
> 
> We started using Evly to improve our customer support response times, and it’s been a game changer. Before, our first reply time was often over an hour. Now, Evly gets back to patients in under a minute. It handles about 60% of our tickets automatically, which means our human agents can focus on the complex issues that really need attention. Patients are happier, and our support team isn’t stretched as thin anymore.

At first, it took some training to match our tone of voice. A few early replies felt a little robotic, but with some fine-tuning and updates to our internal FAQs, Evly now responds just like one of our agents. The Evly team was very supportive in helping us customize it, which made the setup process much smoother.

Overall, Evly has saved us a huge amount of time and effort. It’s like adding 10 more agents without having to hire anyone.

-----

### "Smarter way to manage repetitive support requests" — 5.0/5

> **Laurent** | *8 September 2025* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: Evly helped us handle large volumes of repetitive customer requests quickly and accurately. Customers now get instant responses for things like order tracking or account updates, which saves our team a lot of time.
> 
> **Cons**: At the beginning, we had to update and expand our internal knowledge base to make sure the AI gave correct answers. Once we did that, everything worked smoothly.
> 
> Our overall experience has been very positive. Evly reduced response times, improved efficiency, and allowed our agents to focus on more complex cases where personal support is needed. It’s become an important part of how we scale customer support.

-----

### "A reliable AI assistant that keeps clients informed and saves our team time" — 5.0/5

> **Jonathan** | *4 September 2025* | Business Supplies & Equipment | Recommendation rating: 10.0/10
> 
> **Pros**: Evly has been a big help in managing client communication without putting extra pressure on our team. Most routine requests like shipment tracking or document sharing are handled automatically, and it pulls the right details instantly. This makes our support faster and gives us more time to focus on advisory work.
> 
> **Cons**: So far, nothing major. The setup went smoothly, and the system integrated with our processes right away.
> 
> Our overall experience has been very positive. Evly feels like an extension of our team, keeping clients updated in real time and reducing repetitive questions. It made our operations smoother and improved the client experience without requiring extra staff.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/530136/Evly)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/530136-Evly/> |
| en-AU | <https://www.softwareadvice.com.au/software/530136/Evly> |
| en-GB | <https://www.softwareadvice.co.uk/software/530136/Evly> |
| en-IE | <https://www.softwareadvice.ie/software/530136/Evly> |
| en-NZ | <https://www.softwareadvice.co.nz/software/530136/Evly> |

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