About QuickBooks Payroll

QuickBooks Payroll is a technology-enabled HR services platform that offers human resource (HR) and employee management services for small businesses. Serving clients across multiple geographical regions, it helps organizations manage processes for onboarding, compensation calculation, attendance tracking and benefits administration. The HR advisory team provides consultation on topics such as compliance management, hiring best practices, creating job descriptions and more. With its tax penalty protection, QuickBooks Payroll can resolve errors and automatically reimburse penalty charges or interest costs while filing federal or state payroll taxes. Additionally, it offers one-on-one legal guidance on state and federal laws for employee compensation or overtime rules. QuickBooks Payroll supports organizations by providing customizable handbooks to define vacation policies, salary or commission structures and dress code for new hires. Pricing plans for HR software and payroll services are available on a monthly basis.
QuickBooks Payroll Software - No Screenshot Available

QuickBooks Payroll pricing

QuickBooks Payroll does not have a free version but does offer a free trial. QuickBooks Payroll paid version starts at US$35.00/month.

Starting Price:
US$35.00/month
Free Version:
No
Free trial:
Yes

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QuickBooks Payroll Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.5
Ease of Use
4.4
Customer Support
4.3
5 reviews of 711 View all reviews
Leilani
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 08/02/2022

Quickbooks Review

I love using Quickbooks and will continue to utilize its software.

Pros

what i liked most about Quickbooks is that i can easily track and organize transactions, manage and organize expenses from anywhere, quickly reconcile your accounts and gain control of your cash flow.

Cons

Theres nothing i disliked about the software.

Verified Reviewer
  • Industry: E-Learning
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 06/08/2022

Quickbooks Payroll- Great product but too expensive for my small business

Great! Would recommend to larger companies.

Pros

I really liked how everything was very organized and easy to access.

Cons

The price. It was too expensive for me. I found I can do my own payroll with my own systems and just use quickbooks for my business accounting. I can add contractors to quickbooks online without having the payroll services.

Alternatives Considered

Gusto

Reasons for Switching to QuickBooks Payroll

I was already using another quickbooks program so I wanted easy integration.
Chris
  • Industry: Computer & Network Security
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

2
Reviewed on 07/07/2022

There are better payroll products out there even if your CPA insists on using Quickbooks

Pros

I like that it integrates into Quickbooks which the CPA insists we use for accounting.

Cons

3 times out of no where direct deposit would stop working, I could not process payroll except by check, and I would have to call Intuit and spend 1+ hours with some clueless tech support agent that couldn't use their own tools (Salesforce / force.com ) to upload a copy of my ID so a team that can't be contacted could verify my account, only to have to repeat this every 6 months.

I got stuck having to fly home from vacation to manually runs checks once. Got hit with penalties for payroll tax not filled on time.

I escalated my issue multiple times no once could give me answers (I suspect it was related to a name change that happened from when I bought it 5 years ago to when I got married) and eventually I switched to Rippling which does way more, and has excellent support.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing QuickBooks Payroll

Intuit's horrible customer support and not being able to fix a reoccurring problem.

Switched From

Rippling

Reasons for Switching to QuickBooks Payroll

CPA suggested it
Mark
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 27/04/2022

QuickBooks Payroll a good choice for all but the smallest of small businesses

A reliable and accurate service providing pretty much everything the small business needs to generate a payroll and to remit taxes and tax filings in a timely basis. Good customer service. When new state taxes were introduced, it was sometimes difficult to get the calculation of taxes due correct and, in my case, QuickBooks was never able to successfully remit the Washington Family & Medical Leave tax.

Pros

A comprehensive online payroll service likely to meet the needs of most small businesses with good integration to other products and services sold by QuickBooks. Easy setup, good customer service. I liked being able to schedule so that payroll taxes were deducted from my corporate account close to the date the remittance was due to the taxing authority. Some payroll services deduct taxes from the bank account just after payroll is run, then hold it (presumably making interest on those funds) until the taxes are actually due. QuickBooks doesn't appear to do that.

Cons

A few too many steps are required to run a payroll with a few informational messages being displayed that I usually disregard (of the "are you sure you want to do that?" kind). Also, QuickBooks was never able to successfully report and remit certain of Washington's state taxes. QuickBooks' calculation of these taxes never quite matched the calculation made by the state taxing authority and correcting QuickBooks' record of what I actually paid was a bit complicated. Also, the price for this service is not competitive, compared to other services, for very small businesses.

Sarah
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
2

4
Reviewed on 21/04/2021

Quickbooks Assisted Payroll - Great for small businesses

Overall, it's been great for our company. As mentioned above, their customer service needs some help. Other than that, their payroll service has helped a tremendously, in keeping track of everything needed to comply to State and Federal filing and tax deadlines. I would recommended it as a tool to help ease the work for your payroll person in the office.

Pros

I like the ease of the payroll service. We have a small number of employees, yet prior to QuickBooks, sometimes quarterly payroll taxes were mis-calculated. With QuickBooks Assisted Payroll, we do not ever have to worry about sending in payments, as they are done for us automatically. W-2 are no longer a headache either, they are don't quickly and generated seamlessly.

Cons

When we do have issues, customer service is not to par. They stopped service many of their payroll services and when you do, you do get switched around a lot and many seem to not know the basics of payroll. - I wouldn't recommend their services if you need step by step help on processing your company payroll.

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