QuickBooks Payroll

4.4
Overall rating
Reviews

4.4
Overall rating
Reviews

About QuickBooks Payroll

QuickBooks Payroll is a technology-enabled HR services platform that offers human resource (HR) and employee management services for small businesses. Serving clients across multiple geographical regions, it helps organizations manage processes for onboarding, compensation calculation, attendance tracking and benefits administration. The HR advisory team provides consultation on topics such as compliance management, hiring best practices, creating job descriptions and more. With its tax penalty protection, QuickBooks Payroll can resolve errors and automatically reimburse penalty charges or interest costs while filing federal or state payroll taxes. Additionally, it offers one-on-one legal guidance on state and federal laws for employee compensation or overtime rules. QuickBooks Payroll supports organizations by providing customizable handbooks to define vacation policies, salary or commission structures and dress code for new hires. Pricing plans for HR software and payroll services are available on a monthly basis.
QuickBooks Payroll Software - Overall payroll costs and payment types are visualized before payroll is submitted
QuickBooks Payroll Software - Payroll employee list
QuickBooks Payroll Software - Payroll Dispersement
QuickBooks Payroll video
QuickBooks Payroll Software - Overall payroll costs and payment types are visualized before payroll is submitted - thumbnail
QuickBooks Payroll Software - Payroll employee list - thumbnail
QuickBooks Payroll Software - Payroll Dispersement - thumbnail

QuickBooks Payroll pricing

QuickBooks Payroll does not have a free version but does offer a free trial. QuickBooks Payroll paid version starts at US$75.00/month.

Starting Price:
US$75.00/month
Free Version:
No
Free trial:
Yes

Alternatives to QuickBooks Payroll

QuickBooks Payroll Reviews for UK Users

Feature rating

Value for Money
4.3
Functionality
4.5
Ease of Use
4.4
Customer Support
4.2
5 reviews of 856 View all reviews
Peter
Peter
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 02/07/2023

Easy to deploy payroll system for any sized organization

Easy to use, easy to set up and get going

Pros

The ease of importing hours, processing payroll (including through direct deposit), keep track of taxes, and processing annual W2s.

Cons

It was a bit more expensive than we would have liked to pay given that we are a small nonprofit.

Alternatives Considered

Gusto

Reasons for Switching to QuickBooks Payroll

Full range of use offerings
Vicki
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/11/2019

Payroll Service for Small Offices

I have not had any problems with quickbooks payroll at all. I would recommend this service to other businesses. I also found them to be cheaper that the other payroll companies out in the market.

Pros

This software is very easy to use. Has all of the options we need for tracking deductions, types of pay, vacation accruals, 401K, flexplan deductions, etc. Online check stubs for the employees. They can just log on and get a copy of their paycheck. They automatically receive an email when the check is ready to review. Easy data entry. Quickbooks takes care of all of the Federal and state filing forms and payments. If you use Quickbooks for your business you can set it up to automatically transfer the payroll to your general ledger. Saves time and prevents errors.

Cons

If you don't start out using this software with your quickbooks when you first implement - you are not able to keep your payroll history. If you need to convert from one software to another - I would recommend doing it at the time of your physical year.

Kimberly
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
1
Ease of Use
2
Customer Support
1

1
Reviewed on 29/12/2020

Quickbooks Payroll don't be fooled

If you have a simple payroll this is not a terrible product. If you have employees in multiple states, I would not recommend.

Pros

The integration with Quickbooks online was a key factor. It is also very easy to use once the setup is complete.

Cons

The customer service is non-existent. I have a client that uses the full service payroll, and if there is an error where Quickbooks is at fault, it is impossible to ever get them to pay for the error, they will admit the responsibility, but they will not pay for the responsibility. The customer service is tiered so you never speak to a decision maker even when the error is a significant dollar amount. I had this issue in two cases. 1. Quickbooks processed a duplicate payroll costing my client $15,000+ and despite full documentation that they were responsible, they would not pay for the error. 2. I set up a new client on full service payroll with employees in the state of Nevada. QB did not support filing one of the taxes required for the state. They did not disclose this and admitted that they did not disclose at the beginning nor did they prompt the client to file the return when it came due. Quickbooks did take responsibility for the error by admitting it, but they would not take responsibility for the taxes and penalties.

Alternatives Considered

Paychex Flex

Reasons for Switching to QuickBooks Payroll

Price and integration with accounting software.
Cody
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
2

4
Reviewed on 08/03/2024

Very cheap and user friendly

Incredibly easy to use and run. But once you have an issue it may be impossible to fix.

Pros

The price. I had an issue with QB payroll and considered other options. Most were 10x more expensive.

Cons

The help desk. Any time I have an issue and contact the help desk, it takes over an hour of them "researching" before the answer is usually, "we can't do that." or "that's just how it works." I once had a major issue that required a special department, but every time I called in and asked for that department, I was forced to explain my entire situation and wait an hour for that person to try to fix it, even though I knew they couldn't, before the person would escalate.

Ruben
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/02/2020

Customer Service

Quickbooks Payroll has been easy to use. We just recently started using Quickbooks for payroll. If I would have known how easy it was, I would have switched along time ago. I do not like change much, so if it works why switch. Quickbooks has been working well for our business.

Pros

The software is extremely user friendly. I love the simplicity of it. And When I have an issue chatting online instantly is amazing. Today I had an issue with our address since we moved our office and [SENSITIVE CONTENT HIDDEN] was amazing. He was genuine in asking how my day was and very understanding and friendly. He took care of my issue and made sure it would not come up again.

Cons

In the 5 years that we have been with quickbooks there is really nothing bad I can say about the software. It has been great for our business.

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