--- description: Review of iSalus EMR Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: iSalus EMR | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Medical Software](/directory/4/practice-management-software/software) > [iSalus EMR](/software/52821/nephrochoice) # iSalus EMR Canonical: https://www.softwareadvice.co.uk/software/52821/nephrochoice Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/52821/nephrochoice?page=2) > All-in-One EHR \& Practice Management Software You’re great at providing top-quality care. We’re great at helping you do that. Our specialty-specific EHR/PM has everything your busy practice demands. We provide peace of mind through flexible workflows, attentive customer support, and 20 years of experience improving practice revenue while lowering barriers to care. We focus on the following Specialties: - Nephrology - Urology - ENT - Orthopedic - Neurosurgery - Pain Management > > Verdict: Rated **3.4/5** by 35 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 35 Reviews | | Ease of Use | 3.4/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.5/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: iSalus Healthcare - **Location**: Indianapolis, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$650.00 - **Pricing model**: Per Feature - **Pricing Details**: Standard Package: Starting at $650 per month per provider. Contact iSALUS for customized pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Appointment Management - Appointment Scheduling - Assessment Management - Billing & Invoicing - Care Plan Management - Charting - Claims Management - Coding Assistance - Communication Management - Compliance Tracking - Confirmations/Reminders - Customisable Reports - Decision Support Systems - Document Storage - Drug Reference Database - E-Prescribing - EMR/EHR - Exercise Library - HIPAA Compliant ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Medical Software](https://www.softwareadvice.co.uk/directory/4/practice-management-software/software) ## Related Categories - [Medical Software](https://www.softwareadvice.co.uk/directory/4/practice-management-software/software) - [Electronic Medical Records Software](https://www.softwareadvice.co.uk/directory/8/electronic-medical-record-software/software) - [iPad EMR Software](https://www.softwareadvice.co.uk/directory/14/tablet-pc-emr-medical-software/software) - [Web Based Medical Billing Software](https://www.softwareadvice.co.uk/directory/15/web-based-medical-billing-software/software) - [Medical Scheduling Software](https://www.softwareadvice.co.uk/directory/18/patient-scheduling-software/software) ## Alternatives 1. 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[75health](https://www.softwareadvice.co.uk/software/51701/75health) — 4.4/5 (78 reviews) ## Reviews ### "Great EHR software" — 5.0/5 > **Jessica** | *7 November 2017* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: Price is minimal for electronic software (free) however if you choose to use the billing option you pay a fee. > > **Cons**: The fee for electronic billing software should be kept minimal, better way of faxing or scanning in paper records. ----- ### "Superior by far" — 4.0/5 > **Jennifer** | *9 November 2017* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: The Isalus system allows nothing to be hidden. As a billing company we have used it for 15 years and it is our chosen platform and very comparative in cost. Most software ran requires massive amounts of reports to find problems. However in Isalus everything you need will return on one screen. Submitting claims in Isalus is quick and easy. As a billing company we run 3 different billing software for multiple different clients of differing specializes . Isalus is our chosen because submitting claims and posting payments takes mere minutes versus hours on the other two platforms and less app crashes. Clearinghouse reports are integrated which is a hugh time saver and does not allow rejected claims to fall thru the cracks. This system does not allow for deletion which at times is bothersome for example in deposit posting, but in the big scheme of things is very minuet, and actual is a plus from a business owners prospective, as it does not allow for things to be covered up or hidden, remember we are taking about a potential legal record and or HIPAA documentation. - you can always document the error in writing via a note or pop up in the system if it is deposit related, or demographic related change the name on the account to not make it inactive. As far as charge entry deletion for correction are available we typical chose not to do that and back out the charge with an adjustment and re enter as a new corrected record to document the event and preserve integrity of the record. > > **Cons**: Screens and reports are small print. Collection letter is lacking functionality. Does not integrate with a merchant service for integrated credit card processing. However all in all those things are very unimportant in the scheme of review when comparing to the other two software we are forced to use due to a emr integration. ----- ### "Big disappointment\!" — 2.0/5 > **Chris** | *7 March 2017* | Medical Practice | Recommendation rating: 2.0/10 > > **Pros**: Friendly sales staff created great initial impression. > > **Cons**: Difficulty of completely all tasks within the system. So many steps that have to be remembered due to user-unfriendly nature of the system and overly-complex set up. This reminds me of when I started using a IBM-style computer decades ago (before Apple came out with a user friendly operating system) and got the C: on the start up screen. The system is that un-helpful. Staff referring you to watch a video when you have a situation. If the videos were short and to the point, that would be help. They are not. > > When shopping for an EMR and Billing solution, the Isalus sales staff were the best. But it was a classic case of over-promising and under-delivery. I admit, I am not a billing clerk, just a therapist. But I have used 4 other EMR programs for other companies in the best. Office EMR is overly complicated, in terms of the number of clicks or steps required to complete any action. On any given screen or section of the program, there are lots of icons and tabs, but nothing is intuitive. Worse than that, when you are learning the system, they provide long boring video tutorials with way too much detail about what every single button does. They don't provide written directions or quick start guides. So if you watched that video 3 months ago, you have nothing to refer to. They want you to watch the video again and again. Honestly, who has time for that? I have had the unfortunate experience of needing technical support because a session note disappeared, or a claim could not be found. The IT department has been very slow to respond. Since they are in another time zone and seem to quit at 5:00, there is a slow response time. When I first signed up for the program a year ago, I was told the program would run on other internet browsers within two months. That 'alternative fact' is still not true after a year of new promises that were not kept. We are not pleased that this system has not increased our reimbursements from insurance companies. That was the main reason we were willing to go ahead and commit to them. But with all the headaches and disappointments, our company is planning to move to a more user friendly product that will run on something besides Internet Explorer. The cumbersome set up and procedures for session notes and evaluations is one of the most difficult I could imagine. ----- ### "iSalus for Private Practice Psychologist" — 5.0/5 > **Lyndi** | *10 April 2017* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, professional/technologically up-to-date, GREAT customer service, fair price for what you get (It's really does way more than we imagined\!), it is now Mac-friendly (\!). > > **Cons**: Really, I can't think of anything. Before they rolled out the Mac-friendly program it was difficult (I had to carry 2 computers) - but that changed this month. > > We started using iSalus after trying two other online EMR and billing programs. We're were trying to go "cheap" and the first one we used was a total disaster (like, something from the early 80's), and the second one we tried was not bad, but we came up against barriers several times that they didn't think were very important (thus refused to fix), and their customer service was horrific. WELL, then we tried iSALUS - and WOW, WHAT AN IMPROVEMENT\! The program is very professional (definitely "21st century/current technology" driven), way more than we expected. It is easy to use and easy to learn - so the transition was very smooth. I love the scheduler, and of course everything else interconnects, so my records, billing, history, etc. is right there at my fingertips. I personally don't deal much with the billing end, but the person that works for me has picked it up pretty quick. Our psychologist (who is definitely NOT tech savvy) has found doing his progress notes, treatment plans, etc. on iSalus's EMR a breeze\! iSalus has set up the customer service in a unique way as well - so in the beginning, you have your own personal customer advocate to help you through the transition process, and a specific number of hours are dedicated to tailoring your iSalus experience specific to your practice needs. Awesome\! Once the transition is complete, you move to a regular customer service department that seems to be very knowledgeable and very responsive. Now, the MOST EXCITING part (for me) is that I can now use the program on my Mac\! Very important, as I don't like carrying around 2 computers when I work at home or on the road. Conclusion - Great program, fair price (way less than one that I looked at that was comparable), wonderful customer service, and a company dedicated to being the best. Love it\! ----- ### "Be careful of contracts and RCM terms" — 2.0/5 > **Aston** | *10 March 2021* | Medical Practice | Recommendation rating: 1.0/10 > > **Pros**: I liked that there was some customization to it and in 2017 this was relatively new for most softwares. > > **Cons**: End result documentation. Time to do notes. Work flow of the program. Takes my providers much longer to do notes then some of the newer programs we have recently tested. Also the turn around time on changes can take month and in some cases never occur. > > This company hold you to broad contracts. We recently lost a provider and had one retire and they continue to charge us 450 per provider until our contract is up and agreed to remove those providers if we signed another 2 year contract. Also their RCM left us with loss of over 300k in AR do to lack of denial working and medical records requests. They would also post entire collections to 1 DOS in patient accounts causing us to hire other outside help to post all the payments so we could send correct statements. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.uk/software/52821/nephrochoice?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/52821/nephrochoice) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data