---
description: Review of InboxPilot Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: InboxPilot | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/3433/email-tracking/software) > [InboxPilot](/software/527307/InboxPilot)

# InboxPilot

Canonical: https://www.softwareadvice.co.uk/software/527307/InboxPilot

> InboxPilot is an AI email automation platform for teams using Gmail or Outlook. It enables businesses to build intelligent email workflows that determine what happens to every incoming message, including drafting replies, answering common questions, routing conversations, labeling emails, escalating sensitive requests, and triggering follow-up actions.

InboxPilot is built for small and midsize businesses that handle high email volume but lack the resources to manually manage every message. It is commonly used by customer support teams, sales teams, operations departments, agencies, real estate firms, law offices, admissions teams, and consulting businesses to improve response speed, maintain consistency, and reduce repetitive inbox work.

How It Works: Users connect Gmail or Outlook in minutes, then upload company knowledge such as websites, PDFs, help center articles, SOPs, FAQs, and internal documentation. InboxPilot uses this information to generate accurate, context-aware responses tailored to the organization instead of generic AI outputs.

Teams then create workflows using simple rules and actions. These workflows can automatically answer common questions, draft replies for human review, label emails by category or urgency, route messages to the correct person or team, escalate sensitive or complex emails, ignore spam or low-priority messages, and trigger actions based on sender, keywords, intent, or sentiment. Once created, workflows run automatically on all matching incoming emails.

Unlike basic AI writing tools, InboxPilot is designed to understand and act on the inbox itself. Every email is analyzed for intent, urgency, and context before a workflow is applied. Responses are grounded in the company’s knowledge base and past communication, ensuring accuracy and consistent tone. Teams can choose full human review or enable trusted workflows to send replies automatically.

Key features include AI-powered email workflows, Gmail and Outlook integration, knowledge base ingestion, AI-generated drafts, email routing and assignment, smart labeling, triage by urgency and intent, human approval controls, shared inbox automation, Zendesk integration, and workflow monitoring.

Benefits include faster first-response times, reduced manual inbox work, improved reply consistency, better lead response times, organized shared inboxes, and the ability to scale communication without increasing headcount. InboxPilot helps teams ensure every email is handled correctly and consistently.

InboxPilot is built with security in mind. Data is encrypted in transit and at rest, and all AI responses are grounded in approved organizational knowledge sources to reduce hallucinations. Administrators retain full control over automation rules and can require human approval before messages are sent.

InboxPilot includes onboarding support, documentation, and email-based assistance to help teams get started quickly. Most organizations can connect their inbox and deploy their first workflow within minutes.

InboxPilot provides a complete email automation system that combines AI drafting, workflow automation, intelligent routing, and knowledge-based responses into a single platform for Gmail and Outlook users.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Inboxpilot

## Commercial Context

- **Starting Price**: US$29.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Free plan: yes (25 drafts/mo, 1 inbox). Entry: $29/mo (200 drafts). Standard: $149/mo (1,500 drafts, unlimited inboxes, 10 team members). Pro: $499/mo (12,000 drafts, unlimited team members). Free trial: free plan serves as the trial. Billing: flat monthly by draft volume, not per seat.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- Autoresponders
- Collaboration Tools
- Customisable Templates
- Email Monitoring
- Email Tracking
- Generative AI
- Inbox Management
- Multi-Language
- Multiple User Accounts
- Prioritisation
- Response Management
- Shared Inboxes
- Signature Management
- Tagging
- Templates
- Text Editing
- Third-Party Integrations
- Workflow Automation
- Workflow Management

## Integrations (11 total)

- Claude
- Gmail
- HubSpot CRM
- Microsoft Teams
- Notion
- Outlook Email Extractor
- Outlook Export
- Outlook Viewer
- Pipedrive
- Shopify
- Slack

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Email Management Software](https://www.softwareadvice.co.uk/directory/3433/email-tracking/software)

## Related Categories

- [Email Management Software](https://www.softwareadvice.co.uk/directory/3433/email-tracking/software)
- [Document Generation Software](https://www.softwareadvice.co.uk/directory/4300/document-generation/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/527307/InboxPilot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/527307-InboxPilot/> |
| en-AU | <https://www.softwareadvice.com.au/software/527307/InboxPilot> |
| en-GB | <https://www.softwareadvice.co.uk/software/527307/InboxPilot> |
| en-IE | <https://www.softwareadvice.ie/software/527307/InboxPilot> |
| en-NZ | <https://www.softwareadvice.co.nz/software/527307/InboxPilot> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.uk/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"InboxPilot","description":"InboxPilot is an AI email automation platform for teams using Gmail or Outlook. It enables businesses to build intelligent email workflows that determine what happens to every incoming message, including drafting replies, answering common questions, routing conversations, labeling emails, escalating sensitive requests, and triggering follow-up actions.\n\nInboxPilot is built for small and midsize businesses that handle high email volume but lack the resources to manually manage every message. It is commonly used by customer support teams, sales teams, operations departments, agencies, real estate firms, law offices, admissions teams, and consulting businesses to improve response speed, maintain consistency, and reduce repetitive inbox work.\n\nHow It Works: Users connect Gmail or Outlook in minutes, then upload company knowledge such as websites, PDFs, help center articles, SOPs, FAQs, and internal documentation. InboxPilot uses this information to generate accurate, context-aware responses tailored to the organization instead of generic AI outputs.\n\nTeams then create workflows using simple rules and actions. These workflows can automatically answer common questions, draft replies for human review, label emails by category or urgency, route messages to the correct person or team, escalate sensitive or complex emails, ignore spam or low-priority messages, and trigger actions based on sender, keywords, intent, or sentiment. Once created, workflows run automatically on all matching incoming emails.\n\nUnlike basic AI writing tools, InboxPilot is designed to understand and act on the inbox itself. Every email is analyzed for intent, urgency, and context before a workflow is applied. Responses are grounded in the company’s knowledge base and past communication, ensuring accuracy and consistent tone. Teams can choose full human review or enable trusted workflows to send replies automatically.\n\nKey features include AI-powered email workflows, Gmail and Outlook integration, knowledge base ingestion, AI-generated drafts, email routing and assignment, smart labeling, triage by urgency and intent, human approval controls, shared inbox automation, Zendesk integration, and workflow monitoring.\n\nBenefits include faster first-response times, reduced manual inbox work, improved reply consistency, better lead response times, organized shared inboxes, and the ability to scale communication without increasing headcount. InboxPilot helps teams ensure every email is handled correctly and consistently.\n\nInboxPilot is built with security in mind. Data is encrypted in transit and at rest, and all AI responses are grounded in approved organizational knowledge sources to reduce hallucinations. Administrators retain full control over automation rules and can require human approval before messages are sent.\n\nInboxPilot includes onboarding support, documentation, and email-based assistance to help teams get started quickly. Most organizations can connect their inbox and deploy their first workflow within minutes.\n\nInboxPilot provides a complete email automation system that combines AI drafting, workflow automation, intelligent routing, and knowledge-based responses into a single platform for Gmail and Outlook users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6e914b70-04be-4a76-8317-9ecf79e81f10.png","url":"https://www.softwareadvice.co.uk/software/527307/InboxPilot","@id":"https://www.softwareadvice.co.uk/software/527307/InboxPilot#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.softwareadvice.co.uk/software/527307/InboxPilot#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Email Management Software","position":2,"item":"/directory/3433/email-tracking/software","@type":"ListItem"},{"name":"InboxPilot","position":3,"item":"/software/527307/InboxPilot","@type":"ListItem"}]}]}
</script>