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description: Review of Inagent Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Inagent | Reviews, Pricing & Demos - SoftwareAdvice GB
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Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/4010/conversational-ai-comparison/software) > [Inagent](/software/526729/Inagent)

# Inagent

Canonical: https://www.softwareadvice.co.uk/software/526729/Inagent

> Inagent is an all-in-one solution that allows users to quickly implement autonomous AI agents on all text and voice channels with no coding. These agents understand the conversation’s context in several languages and dialects, make decisions, and execute actions via connection with business systems to offer responses with natural language. Inagent has a multiagent system designed to create agents specialized in particular processes or business areas. 

The Agent Quality Management panel facilitates real-time oversight of AI agent performance, allowing users to intervene in the event of negative emotions or complicated cases. Its Signals system detects recurring themes and provides advanced analytics to continuously improve the CX strategy. 

Capabilities unique to Inagent 
Easy activation: Quick, no-code configuration: the only programming language you need to know is your own language. 
Connected to your business: Easy, secure integration with your business systems thanks to its API Rest design. Native connections with the entire Inconcert ecosystem. 
Omnichannel: A single configuration for all voice and text channels.  
Empathetic, multilingual communication: \>200 voices available with natural language in any language or dialect. Interprets typos and emojis and adapts to the context. 
Enhanced control and automation: Guide or correct the virtual agent without interrupting the conversation with the customer via the Whisper function and the comprehensive Agent Quality Management dashboard. 
Scalable, secure solution: Specializes and adapts to the applications your business needs using a private and confidential knowledge base.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: inConcert
- **Founded**: 2001

## Commercial Context

- **Pricing Details**: Please contact inConcert for pricing details.
- **Target Audience**: 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Colombia, Mexico, Peru, Spain, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Customer Experience Management
- Customer Service Analytics
- Customisable Branding
- For Sales Teams/Organizations
- For Sales/Marketing
- For eCommerce
- Language Detection
- Lead Capture
- Live Chat

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)

## Related Categories

- [Conversational AI Platforms](https://www.softwareadvice.co.uk/directory/4010/conversational-ai-comparison/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software)
- [Chatbot Software](https://www.softwareadvice.co.uk/directory/3923/chatbot/software)
- [Live Chat Software](https://www.softwareadvice.co.uk/directory/4569/live-chat/software)

## Alternatives

1. [Fathom](https://www.softwareadvice.co.uk/software/423207/fathom) — 5.0/5 (807 reviews)
2. [UChat](https://www.softwareadvice.co.uk/software/335425/uchat) — 4.9/5 (73 reviews)
3. [Denser AI](https://www.softwareadvice.co.uk/software/442914/denser-ai) — 5.0/5 (31 reviews)
4. [Botsonic](https://www.softwareadvice.co.uk/software/436579/botsonic) — 4.8/5 (79 reviews)
5. [Mindset AI](https://www.softwareadvice.co.uk/software/525825/Mindset-AI) — 4.9/5 (15 reviews)

## Reviews

### "Excelente opción para automatización en WhatsApp" — 5.0/5

> **Luis Carlos** | *19 September 2025* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: La facilidad para manejarlo y entrenarlo, no es necesario esperar al proveedor para hacer modificaciones
> 
> **Cons**: Al principio se debe entender bien como "Entrenar" el agente virtual para evitar errores, luego es fácil la gestión
> 
> Buscamos una solución de agente virtual para reducir las llamadas de servicio al cliente y que las preguntas frecuentes fueran contestadas por el agente virtual, de esta manera dedicar a los agentes a gestiones de recuperación y ventas.

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### "Innagent Mentius" — 5.0/5

> **Oscar Alberto** | *19 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Es versátil en la configuración y permite realizar cambios de manera rápida. la interfaz es muy intuitiva
> 
> **Cons**: Muy poco, es un buen producto orientado a la experiencia del cliente. tal vez mejoraría la interface para permitir programar los bots en lenguajes o instrucciones.
> 
> Definitivamente el camino para generar innovación en las soluciones que la compañía quiere orientar para su crecimiento.

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### "Inagent, innovación en los agentes virtuales" — 5.0/5

> **Leidy** | *20 September 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Inagent permite programar agentes virtuales, modificarlos y ajustarlos según las necesidades de la operación, lo que otorga flexibilidad y control. Además, ofrece supervisión en tiempo real para identificar oportunidades de mejora en las interacciones y cuenta con herramientas de reportería que facilitan la visualización del flujo de conversaciones mediante texto o gráficas. A esto se suma un análisis sentimental integrado, que ayuda a comprender mejor el estado de ánimo de los clientes y a tomar decisiones más acertadas para optimizar la experiencia de servicio.
> 
> **Cons**: Se require de un guión y una base de conocimiento bien detallada y estructurada para que Inagent sea lo más preciso posible en sus respuestas

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### "Formidable." — 4.0/5

> **Enrique** | *12 September 2025* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Lo que más me agradó del software es la gran facilidad que ofrece para la creación y despliegue de agentes virtuales, permitiendo que el proceso sea rápido, intuitivo y accesible, además de la posibilidad de utilizar prompts en un lenguaje muy cercano al humano, lo cual facilita de manera notable la definición del comportamiento y de las respuestas que el Agente Virtual brinda a los usuarios que interactúan a través del canal.
> 
> **Cons**: Por el momento no he concluido con la exploración completa de todas las funcionalidades que ofrece la herramienta; sin embargo, hasta donde he podido revisar, considero que cumple de manera adecuada con las expectativas de negocio planteadas, sin haber encontrado limitaciones relevantes en esta etapa de la evaluación.
> 
> Mi experiencia general con la herramienta ha sido satisfactoria, ya que hasta el momento cumple con las expectativas de negocio planteadas, mostrando un desempeño alineado con los objetivos y requerimientos que se buscaban en la evaluación.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/526729/Inagent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/526729-Inagent/> |
| en-AU | <https://www.softwareadvice.com.au/software/526729/Inagent> |
| en-GB | <https://www.softwareadvice.co.uk/software/526729/Inagent> |
| en-IE | <https://www.softwareadvice.ie/software/526729/Inagent> |
| en-NZ | <https://www.softwareadvice.co.nz/software/526729/Inagent> |

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