--- description: Review of Customerscore.io Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Customerscore.io | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [Customerscore.io](/software/524566/Customerscore-io) # Customerscore.io Canonical: https://www.softwareadvice.co.uk/software/524566/Customerscore-io Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/524566/Customerscore-io?page=2) > Customerscore.io helps SaaS businesses prevent churn and uncover upsell opportunities, enabling them to grow revenue and enhance customer retention. By providing actionable insights, it helps businesses make data-driven decisions to improve the effectiveness of their customer-facing teams. Key benefits include: - Fast implementation: Ready-made data integrations streamline deployment. - Churn insights: A machine learning model reveals churn drivers and actionable insights. - Proactive notifications: Smart alerts highlight churn risks or upsell chances. - Automated outreach: Playbooks enable efficient, personalized customer communication. Core features include: - Customer segmentation: Pinpoint key user segments for targeted actions. - Playbooks: Automate outreach to enhance customer engagement. - Health monitoring: Keep a pulse on your user base's overall health. - Churn analysis: Get deep insights into potential churn risks and opportunities for upsell. Customerscore.io analyzes your user base to identify where upsell potential lies and highlight risks of churn, enabling data-driven decisions that drive growth. > > Verdict: Rated **4.8/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 17 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Customerscore.io ## Commercial Context - **Starting Price**: €119.00 - **Pricing model**: Other (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - API - Account Alerts - Account Management - Activity Dashboard - Activity Tracking - Behavior Analytics - Behaviour Tracking - Behavioural Targeting - CRM - Campaign Management - Campaign Personalisation - Cancellation Management - Churn Management - Collaboration Tools - Communication Management - Configurable Workflow - Contact Management - Customer Communication - Customer Data Management - Customer Database ## Integrations (7 total) - Amplitude - Chargebee - HubSpot CRM - Mixpanel - Segment - SendGrid - Stripe ## Support Options - Email/Help Desk - Knowledge Base - Chat ## Category - [Customer Success Software](https://www.softwareadvice.co.uk/directory/4628/customer-success/software) ## Related Categories - [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software) - [Customer Data Platforms (CDP)](https://www.softwareadvice.co.uk/directory/4718/customer-data-platform/software) - [Customer Retention Software](https://www.softwareadvice.co.uk/directory/4619/customer-retention/software) - [Customer Success Software](https://www.softwareadvice.co.uk/directory/4628/customer-success/software) ## Alternatives 1. [Braze](https://www.softwareadvice.co.uk/software/298874/braze) — 4.7/5 (168 reviews) 2. [Emma by Marigold](https://www.softwareadvice.co.uk/software/426694/emma-by-marigold) — 4.2/5 (156 reviews) 3. [Custify](https://www.softwareadvice.co.uk/software/148852/custify) — 4.9/5 (122 reviews) 4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Churn Assassin](https://www.softwareadvice.co.uk/software/524304/Churn-Assassin) — 4.5/5 (2 reviews) ## Reviews ### "Playbooks and alerts give our team focus and clarity" — 5.0/5 > **Dalibor** | *5 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Automated triggers and predictive churn models give us real‑time visibility and confidence. The interface is intuitive and the dashboards give a clear picture of customer behavior. > > **Cons**: Very minor points only—nothing significant, team is responsive if questions arise. Maybe just hard to find any flaws—just small details, support covers them quickly. > > Strong partner—helps our team predict churn and focus on growth opportunities with smart automation. ----- ### "Powerful, Practical, and Priced Right" — 5.0/5 > **Iva** | *11 November 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Functionality, support, design, UX, everything :) > > **Cons**: Honestly, there’s nothing I don’t like about CustomerScore. Initially, I did wish it had playbooks, but they’ve since added that feature, making the tool even better. > > I’m genuinely impressed with CustomerScore. The setup was quick and painless, and their support team has been fantastic whenever I needed help. What I love most is that it’s focused on the essentials – no unnecessary features that make other tools feel overwhelming. Plus, the fit score is a game-changer; it helps me focus on the right customers, recognizing that not everyone has to be a perfect match for our product. For the price, it’s hard to beat – after checking out a bunch of options, CustomerScore was hands down the best choice ----- ### "End‑to‑end retention and upsell automation" — 4.0/5 > **Anna** | *1 August 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: The analytics are excellent\! When combined with segmentation and automation, they streamline our process. > > **Cons**: Hard to find any flaws, just small details, however when something is wrong, support covers everything quickly. > > It's very pleased experience. This platform gives us scalable engagement, valuable alerts, and fewer manual tasks. It helps us monitor our customer better and prevetn churn. ----- ### "Efficient onboarding with actionable customer insights" — 4.0/5 > **Václav** | *6 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy setup with integrations, plus strong reporting helps us track engagement and adoption fast. Overal - quite satisfied. > > **Cons**: No major issues—just slight integration setup time, which is worth it for the value gained. That's about it. > > Excellent experience—fast onboarding, clear dashboards, health monitoring and upsell detection. Definitely recommend using the platform. ----- ### "Highly able customer health monitoring tool" — 5.0/5 > **Todd** | *1 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The interface is intuitive and the dashboards give a clear picture of customer behavior. Great little tool. > > **Cons**: I can't think of anything negative so far, other than maybe a few initial setup steps to learn, but manageable. > > I’ve been impressed—Customerscore.io lets us act before problems arise, with clear segmentation and insights. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/524566/Customerscore-io?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/524566/Customerscore-io) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data