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description: Review of Maqsam Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Maqsam | Reviews, Pricing & Demos - SoftwareAdvice GB
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# Maqsam

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> Maqsam is a web-based and AI-enabled contact center solution that helps businesses of all sizes across industries such as healthcare, eCommerce, finance and telecommunications streamline customer support operations and handle sales tasks. 

Maqsam offers a customizable interactive voice response (IVR) system. The tool also provides reporting and analytics capabilities, allowing users to create customized dashboards to track key performance metrics. Maqsam's automatic speech recognition feature converts call recordings into searchable text.
> 
> Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 11 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Maqsam

## Commercial Context

- **Starting Price**: US$45.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English
- **Available Countries**: Algeria, Bahrain, Egypt, Ethiopia, Ghana, India, Indonesia, Iraq, Jordan, Kenya, Kuwait, Lebanon, Libya, Morocco, Oman, Palestinian Territories, Qatar, Saudi Arabia, Singapore, South Africa and 4 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Auto-Dialer
- Automated Routing
- CRM
- Call Centre Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Transfer
- Campaign Management
- Chat/Messaging
- Customer Communication
- Customer History
- Customisable Reports
- Dashboard
- For Sales Teams/Organizations
- IVR

## Integrations (6 total)

- Freshdesk
- HubSpot CRM
- Pipedrive
- SalesLoft
- Zendesk Suite
- Zoho CRM Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Customer Support Software](https://www.softwareadvice.co.uk/directory/4658/customer-support/software)
- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)
- [Customer Engagement Software](https://www.softwareadvice.co.uk/directory/508/customer-engagement/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.uk/directory/4360/artificial-intelligence/software)

## Alternatives

1. [Salesforce Sales Cloud](https://www.softwareadvice.co.uk/software/2764/salesforce-sales-cloud) — 4.4/5 (18768 reviews)
2. [Zendesk Suite](https://www.softwareadvice.co.uk/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
3. [LiveChat](https://www.softwareadvice.co.uk/software/27068/livechat) — 4.6/5 (1715 reviews)
4. [LiveAgent](https://www.softwareadvice.co.uk/software/109980/liveagent) — 4.7/5 (1753 reviews)
5. [Freshdesk](https://www.softwareadvice.co.uk/software/110247/freshdesk) — 4.5/5 (3409 reviews)

## Reviews

### "Calling Improvements" — 4.0/5

> **Eslam** | *14 October 2024* | Education Management | Recommendation rating: 7.0/10
> 
> **Pros**: the useful interface for calling and the useful dashboard
> 
> **Cons**: quality of the ongoing calling for some African countries
> 
> good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software

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### "Office or via phone call" — 5.0/5

> **qais** | *13 August 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: Great KPI's , applications on IOS and android , AI emojis
> 
> **Cons**: No Hotline number , but over all all things are great
> 
> Great platform to enhance and control the customer service and the employees

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### "Not good at all." — 3.0/5

> **Karima** | *13 October 2024* | Banking | Recommendation rating: 6.0/10
> 
> **Pros**: It records calls, and we can listen to them after the call without needing to be an admin.
> 
> **Cons**: \*It disconnects frequently during calls, regardless of the internet strength. 
\*The client cannot call back and be redirected to the person they initially spoke to. 
\*The sound is delayed.
> 
> Not good at all  
For me, it has many problems.

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### "Maqsam Pros and Cons" — 5.0/5

> **Jennifer** | *16 October 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them
> 
> **Cons**: sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile
> 
> My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny

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### "Maqsam review" — 5.0/5

> **Sami** | *11 October 2024* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Everything you need in one place, the calls, the recordings, a Summary and a transcript and much more.
> 
> **Cons**: a little bit expensive but once you get to use all the features included you understand why.
> 
> We have a team of 6 managers all using Maqsam on a daily basis without any issues, one of the easiest solutions out there.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/521118/Maqsam)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/521118-Maqsam/> |
| en-AU | <https://www.softwareadvice.com.au/software/521118/Maqsam> |
| en-GB | <https://www.softwareadvice.co.uk/software/521118/Maqsam> |
| en-IE | <https://www.softwareadvice.ie/software/521118/Maqsam> |
| en-NZ | <https://www.softwareadvice.co.nz/software/521118/Maqsam> |

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