---
description: Review of Udesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Udesk | Reviews, Pricing & Demos - SoftwareAdvice GB
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Udesk](/software/517539/Udesk)

# Udesk

Canonical: https://www.softwareadvice.co.uk/software/517539/Udesk

> Udesk is a Chinese artificial intelligence and marketing service solution provider, relying on artificial intelligence, big data, cloud computing and other core technologies, to create an integrated customer full lifecycle solutions. udesk has a complete product matrix, the application of artificial intelligence technology to the enterprise's marketing customer acquisition, sales management, customer service and intra-enterprise shared services and other scenarios, for consumer goods, manufacturing, life sciences, automotive, central state-owned enterprises, digital government, finance and other industries to provide customized solutions, comprehensively help enterprises achieve digital transformation, trusted by many of the world's top 500, China's top 500 customers.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: Udesk

## Commercial Context

- **Starting Price**: US$765.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Udesk offers subscription-based pricing with annual plans and per-agent licensing. Pricing varies depending on selected products, number of agents, AI features, communication channels, and deployment models. Advanced AI capabilities, analytics, voice services, and customization options are available as add-on modules, while enterprise customers can request tailored solutions and implementation services.
- **Target Audience**: 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina and 162 more

## Features

- Agent Interface
- Agentic Task Execution
- Automated Routing
- Autonomous Task Execution
- Call Centre Management
- Call List Management
- Call Monitoring
- Call Recording
- Callback Scheduling
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Contact Database
- Conversation Intelligence
- Conversational AI
- Customer Portal
- Customizable Fields
- Data Security
- Email Management
- Human-in-the-loop (HITL)

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)

## Related Categories

- [Contact Centre Software](https://www.softwareadvice.co.uk/directory/4389/contact-center/software)
- [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software)
- [AI Agents for Customer Support](https://www.softwareadvice.co.uk/directory/5207/ai-agents-for-customer-support/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/517539/Udesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/517539-Udesk/> |
| en-AU | <https://www.softwareadvice.com.au/software/517539/Udesk> |
| en-GB | <https://www.softwareadvice.co.uk/software/517539/Udesk> |
| en-IE | <https://www.softwareadvice.ie/software/517539/Udesk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/517539/Udesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SoftwareAdvice UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Software Advice helps businesses in the UK find the best software with confidence. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.uk","url":"https://www.softwareadvice.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@id":"https://www.softwareadvice.co.uk/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":[]},{"name":"Udesk","description":"Udesk is a Chinese artificial intelligence and marketing service solution provider, relying on artificial intelligence, big data, cloud computing and other core technologies, to create an integrated customer full lifecycle solutions. udesk has a complete product matrix, the application of artificial intelligence technology to the enterprise's marketing customer acquisition, sales management, customer service and intra-enterprise shared services and other scenarios, for consumer goods, manufacturing, life sciences, automotive, central state-owned enterprises, digital government, finance and other industries to provide customized solutions, comprehensively help enterprises achieve digital transformation, trusted by many of the world's top 500, China's top 500 customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90211737-9772-4c7d-b10e-25d5fedfb474.png","url":"https://www.softwareadvice.co.uk/software/517539/Udesk","@id":"https://www.softwareadvice.co.uk/software/517539/Udesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.co.uk/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"765","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.co.uk/software/517539/Udesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/4389/contact-center/software","@type":"ListItem"},{"name":"Udesk","position":3,"item":"/software/517539/Udesk","@type":"ListItem"}]}]}
</script>