---
description: Review of eResidentCare Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: eResidentCare | Reviews, Pricing & Demos - SoftwareAdvice GB
---

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# eResidentCare

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> eResidentCare is a cloud-based EMR and resident care management solution designed specifically for assisted living facilities and group homes.

The platform supports daily resident care documentation, including medication administration (eMAR), care plans, incident reports, resident notes, assessments, and centralized document storage, helping staff stay organized and compliant with less effort.

eResidentCare is designed around non-clinical caregiving workflows, allowing staff to document care consistently across shifts. Facilities can use templates for care plans and assessments, capture notes electronically, and receive alerts when documentation is updated.

The system is mobile-friendly and accessible through a secure web browser on desktops, tablets, and smartphones, with no software installation required. eResidentCare supports Windows, macOS, and Linux environments. Support is available via email and phone.

eResidentCare is well suited for small to mid-sized assisted living facilities and group homes that need a straightforward, reliable system for daily care documentation without the complexity of hospital-based software. The platform supports consistent documentation practices and helps facilities stay prepared for surveys and audits.
> 
> Verdict: Rated **4.5/5** by 24 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 24 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Software Solutions Associates
- **Location**: Plymouth, US
- **Founded**: 2009

## Commercial Context

- **Starting Price**: US$89.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact Software Solutions Associates for pricing information and to request a demo.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Admissions Management
- Alerts/Escalation
- Alerts/Notifications
- Assessment Management
- Billing & Invoicing
- Care Plan Management
- Charting
- Clinical Care
- Clinical Notes
- Communication Management
- Customisable Templates
- Document Management
- Document Storage
- Event/Activities Planning
- For Medical Purposes
- HIPAA Compliant
- Incident Management
- Invoice Management
- Lead Management
- Meal/Nutrition Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Electronic Medical Records Software](https://www.softwareadvice.co.uk/directory/8/electronic-medical-record-software/software)

## Related Categories

- [Electronic Medical Records Software](https://www.softwareadvice.co.uk/directory/8/electronic-medical-record-software/software)
- [Assisted Living Software](https://www.softwareadvice.co.uk/directory/3950/assisted-living/software)
- [Long Term Care Software](https://www.softwareadvice.co.uk/directory/4533/long-term-care/software)
- [eMAR System](https://www.softwareadvice.co.uk/directory/4513/emar/software)

## Alternatives

1. [ECP](https://www.softwareadvice.co.uk/software/448947/ecp-ehr) — 4.7/5 (152 reviews)
2. [Senior Living Core Platform](https://www.softwareadvice.co.uk/software/112728/senior-living-core-platform) — 4.7/5 (63 reviews)
3. [Eldermark](https://www.softwareadvice.co.uk/software/344899/eldermark) — 4.6/5 (37 reviews)
4. [Therap](https://www.softwareadvice.co.uk/software/467875/Therap) — 4.7/5 (77 reviews)
5. [Connecteam](https://www.softwareadvice.co.uk/software/109560/connecteam) — 4.6/5 (5058 reviews)

## Reviews

### "A world-class platform with world-class support" — 5.0/5

> **Jacob** | *12 November 2024* | Individual & Family Services | Recommendation rating: 10.0/10
> 
> **Pros**: User friendly platform with plenty of customization for various functions. Fantastic customer support with quick resolutions for issues. Software enhancements regularly that address user feedback and suggestions.
> 
> **Cons**: None. We've been very happy with our decision to switch software providers and after a year of experience with eResidentCare we have no regrets making the change.
> 
> \[sensitive content hidden\] provides world-class support for a world-class product\! We know that we can always reach out to \[sensitive content hidden\] when there are concerns or problems we need support with and she provides timely solutions to support our organization. The platform is used by many levels within our Direct Care Support team and all feedback/suggestions for improvements have been received with open minds. All in all it's a night and day difference compared to our previous software that allows our team to work smarter not harder.

-----

### "My experience" — 5.0/5

> **Elisa** | *5 November 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The software is easy to use, and the support staff is very responsive and has fixed issues in a timely manner. I used this software at another ALH that I owned and recommended it to my new boss.
> 
> **Cons**: Sometimes it goes down for maintenance without notice.
> 
> Excellent experience with the software and ability to make changes when needed.

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### "To be honest I'm not a computer person, I'm still used to the old school writing things on the chart" — 3.0/5

> **Isa** | *3 March 2016*
> 
> I still find it difficult, because I belong to tge genaration wherein the use of the computer is not part if our curriculum in school. I only use computer for emails and brosing, chatting, playing CD's. We have computer at home and and at work but we still use the old school charting. But don't get me wrong your product is good. I thank you gor being supportive, polite and very patient with me. More success to your eresident.

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### "evaluation of Eresident performance" — 4.0/5

> **Nancy** | *8 November 2024* | Health, Wellness & Fitness | Recommendation rating: 7.0/10
> 
> **Pros**: the simplicity of the software that each staff finds it easy to navigate but at the same time it is restricted to the authorized users. The software app can be downloaded and accessed through the mobile phone hence easy to look up client's chart while at the appointment.
> 
> **Cons**: the software doesn't have the autocorrect feature hence doesn't correct spelling mistakes or typos as one is typing.
> 
> It is a great software in relation to it's effectiveness \& efficiency.

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### "Director of Rose’s Assisted Living Facilities" — 5.0/5

> **Claudia** | *26 October 2024* | Facilities Services | Recommendation rating: 3.0/10
> 
> **Pros**: they answer all our calls and assist with guidance.
> 
> **Cons**: nothing to bad to say they have done an excellent job.
> 
> the experience has been exceptional they answer all of our questions and concerns.

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## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/5137/eresidentcare)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/long-term-care/eresidentcare-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/5137/eresidentcare> |
| en-GB | <https://www.softwareadvice.co.uk/software/5137/eresidentcare> |
| en-IE | <https://www.softwareadvice.ie/software/5137/eresidentcare> |
| en-NZ | <https://www.softwareadvice.co.nz/software/5137/eresidentcare> |

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