About Toast POS

Toast POS is a comprehensive point-of-sale system designed specifically for the restaurant industry. It is more than just a tool to accept payments; it is the central nervous system of a restaurant's operations, integrating a suite of functionalities to manage all aspects of the business. The system includes cloud-based software that allows restaurateurs to access their business data and operations from anywhere, at any time, ensuring they remain in control even when they are away from the establishment. With a focus on durability and aesthetics, Toast's hardware is restaurant-grade, built to withstand the rigors of the food service environment, including spills and high-temperature conditions. The hardware options such as Toast Flex and Toast Go are both spill-proof and dust-proof, blending functionality with design to complement the restaurant's décor while ensuring reliability. Toast's software platform prioritizes user-friendliness with an intuitive interface that simplifies training and daily operations. Employees can easily navigate the POS system, and management can implement menu changes across all devices instantaneously. The system regulates and tracks menu items through its inventory with real-time updates, minimizing the hassle of manual counts and avoiding customer dissatisfaction due to unavailable items. The integration capabilities of Toast POS are expansive, connecting with applications from various partners. This allows for a seamless operation that includes not just the point-of-sale but also extends to online ordering, marketing, and staff management. Its payment processing system boasts transparent pricing with no hidden fees, providing restaurant owners a reliable and straightforward pricing structure for transactions. Tableside ordering and payment functionalities are embodied within the platform, empowering staff to enhance guest experience through increased interaction and swift service. The Toast POS enables servers to process orders and payments right at the customer's table, which can help turn tables faster and increase the establishment's revenue. In addition to its operational capabilities, Toast POS provides analytical tools that give detailed insights into sales, product mix, and labor costs, allowing restaurant owners and managers to make informed decisions based on performance data. Whether one operates a single location or manages multiple establishments, the system's analytics and reporting features provide an integrated oversight that supports strategic planning and operational adjustments. To support its clients, Toast offers free 24/7/365 support, ensuring that restaurants can always access assistance when needed. Team members who understand both the platform and restaurant operations are on hand to offer help, ensuring that any issues are promptly resolved and minimizing the impact on the restaurant's service. For new restaurants, Toast POS offers starter kits that are customizable, providing a scalable solution to help these businesses grow. Its adaptability to different service models, from quick service and full service to fine dining and cafes, makes Toast an agile and effective partner to a variety of restaurant types, conveying its commitment to the unique needs of each dining establishment it serves.
Toast POS Software - Toast Flex
Toast POS Software - Toast POS - Hardware Suite
Toast POS Software - Toast POS - Flex for Guests
Toast POS Software - Toast Flex for Kitchen
Toast POS Software - Toast POS customizable branding
Toast POS Software - Toast POS Reporting & Analytics Dashboard
Toast POS video
Toast POS Software - Toast Flex - thumbnail
Toast POS Software - Toast POS - Hardware Suite - thumbnail
Toast POS Software - Toast POS - Flex for Guests - thumbnail
Toast POS Software - Toast Flex for Kitchen - thumbnail
Toast POS Software - Toast POS customizable branding - thumbnail

Toast POS pricing

Toast POS has a free version and does not offer a free trial. Toast POS paid version starts at US$69.00/month.

Starting Price:
US$69.00/month
Free Version:
Yes
Free trial:
No

Alternatives to Toast POS

Toast POS Reviews for UK Users

Feature rating

Value for Money
3.9
Functionality
4.1
Ease of Use
4.2
Customer Support
3.7
5 reviews of 523 View all reviews
Scotty
Scotty
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
4
Customer Support
5

5
Reviewed on 16/07/2024

Outstanding POS Software

Pros

Very easy to use, awesome user interface, very helpful customer support. Toast POS is great in almost every way!

Cons

Constant updates can cause confusion when menus and their items randomly move around sometimes. Some processes are complicated and difficult to understand or remember.

Response from Toast

Thanks for the review!

Replied 18/07/2024
Ashley
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/01/2024

Toasts to Toast

Pros

Toast is the easies POS to use from front end to back end. They are the most compatible POS company for restaurants that I've had the experience working with.

Cons

Toast is growing fast and does seem to make some changes before doing any user research to see how the changes will affect the users who interact with it most. I'm happy to see them grow, but don't lose the user friendliness we all know and love!

Response from Toast

Hi Ashley, thanks for taking the time to share your experience using Toast! We encourage you to join our online community at Community.toasttab.com to connect with other restaurant leaders. Hope to see you there!

Replied 31/01/2024
Todd
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Functionality
2
Ease of Use
3
Customer Support
1

3
Reviewed on 25/10/2024

Terrabile customer service

Not good, not a good experience with post purchase. They really sound great until you sign and then good luck.

Pros

Handheld and xtra chef are good products

Cons

There customer support is terrabile and if they approach you about payroll you better run.

Response from Toast

Hello Todd - Thank you for taking the time to share your experience. We're sorry to hear that your recent experience wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

Replied 05/11/2024
Julia
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Functionality
4
Ease of Use
5
Customer Support
2

4
Reviewed on 29/10/2024

Not the best overall, but the best modern choice

A one of the longest running TOAST users, almost 10 years, I love it because it's functional, easy to use and customize, if you know the program. If you don't have a TOAST expert on your internal team, it can be challenging as customer service is poor and they don't have operational experience that relates when you are trying to resolve an issue.

Pros

Ease of implementation, interface, and reporting. Very functional if you take the time to learn the system. TOAST central database has lots of e-learning and resources at your fingertips. Like how many integration partners there are.

Cons

Customer support is lacking. Phone support is painful, Follow up by assigned managers is one sided. Most companies are better of hiring TOAST independent contractors to set up and manage their systems. TOAST fees including credit card processing fees are very high. Lastly there has been a very big known and detrimental outages

Response from Toast

Hello Julia,

Thanks for leaving a review, we’re happy to hear that you’re enjoying your Toast experience and appreciate your honesty in the areas that need improvement.

Join our referral program, tell other restaurants your story and get a $1000 bonus. You can learn more about our program here: https://bit.ly/3vQl0zv

Replied 30/10/2024
Terry
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Functionality
4
Ease of Use
4
Customer Support
3

4
Reviewed on 17/10/2024

A decent product

Easy Help can be a challenge getting right people to respond

Pros

Very user Friendly, easy to update menus and add people.

Cons

They constantly changing design do not like new designs.

Response from Toast

Hello Terry,

We’re really grateful and appreciate you taking the time to share your rating with us!

Replied 24/10/2024

Related categories