--- description: Review of AWS Systems Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: AWS Systems Manager | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [AWS Systems Manager](/software/497430/AWS-Systems-Manager) # AWS Systems Manager Canonical: https://www.softwareadvice.co.uk/software/497430/AWS-Systems-Manager Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/497430/AWS-Systems-Manager?page=2) > AWS Systems Manager is a comprehensive management solution that helps organizations improve visibility and control over their resources on AWS, on-premises, and at the edge. It caters to a wide range of industries and organizations that need to manage their applications and infrastructure efficiently. The system helps shorten the time to detect and resolve operational issues. It allows organizations to maintain instance compliance against their patch configuration and custom policies. AWS Systems Manager also enables organizations to automate the configuration and ongoing management of their applications and resources. The service centralizes operational data in a single console, allowing organizations to gain actionable insights across AWS services and third-party tools. This helps organizations make informed decisions and take appropriate actions to optimize their operations. > > Verdict: Rated **4.6/5** by 65 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 65 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Amazon Web Services directly for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Tracking - Alerts/Notifications - Capacity Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - IT Asset Management - IT Reporting - Incident Management - Maintenance Scheduling - Patch Management - Real-Time Monitoring - Real-Time Notifications - Security Tools ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [IT Management Software](https://www.softwareadvice.co.uk/directory/4563/it-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.co.uk/software/117339/manageengine-endpoint-central) — 4.6/5 (1485 reviews) 2. [Iru](https://www.softwareadvice.co.uk/software/71745/Iru) — 4.9/5 (477 reviews) 3. [PDQ Deploy & Inventory](https://www.softwareadvice.co.uk/software/419203/pdq-deploy-and-inventory) — 4.8/5 (341 reviews) 4. [AWS Management Console](https://www.softwareadvice.co.uk/software/390658/aws-management-console) — 4.6/5 (98 reviews) 5. [Action1](https://www.softwareadvice.co.uk/software/261079/action1) — 4.9/5 (237 reviews) ## Reviews ### "Aws review" — 4.0/5 > **Sonny** | *8 March 2026* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: The most praised, modern features of AWS Systems Manager (SSM) are its unified cross-account/region dashboard, Amazon Q Developer integration for natural language queries, and one-click agent troubleshooting. Users heavily favor the ability to replace bastion hosts with secure Session > > **Cons**: primary drawbacks of AWS Systems Manager are its overwhelming complexity, steep learning curve, and the "hodgepodge" nature of its, at times, overlapping tools. ----- ### "Seamless integration with other AWS services and Good automation tool" — 5.0/5 > **Jitae** | *3 September 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Very good integration with other AWS services and can have up to 10000 standard parameters as free tier to store config data or secrets in Parameters Store. Also if you utilize or deploy any infra resources using AWS Cloudformation stack, then you can just directly access to System Manager Parameter Store Keys without exposing your values. > > **Cons**: Most painful moments in AWS System Manager is Automation documentation failures. It does not have any options starting over where it fails and so you have to start Automation documents from beginning. And if your app or webservices heavily rely on AWS Systems Manager Parameter Store, then you would see lots of api throttling errors while getting values from SSM PS. > > We've been using mostly in Parameter Store/Run Command/Automation for many years. Run Command/Automation is pretty good tool to maintain/deployment tasks on our ec2 instances. We could also utilize those services to create AMIs and patching systems on regular basis ----- ### "Inbound hickup" — 4.0/5 > **Connie** | *28 November 2025* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: AWS inbound call list is the best feature I like about AWS because I can see the person calling and phone number they call from. > > **Cons**: Sometimes it does ring once then hup, and sometimes it doesnt sync with artiva and had to restart everything again. Recently issue like inbound call list is not populating. > > Overall, the experience with AWS is good and manageable inbound/outbound calls except for some hickups like inbound call list. ----- ### "An ok product" — 5.0/5 > **Oli** | *16 January 2026* | Marketing & Advertising | Recommendation rating: 5.0/10 > > **Pros**: Decent value for money, good customer support, not a difficult learning curve, consistent patch and update management > > **Cons**: Not a lot of complaints, features are helpful and can access remotely. Have not used for a long time but no major issues as of yet. > > Perfectly fine and serviceable, no complaints as of yet. No bugs or glitches as of yet. Fine at what it is needed for. ----- ### "AWS Systems Manager a helpful necessity in AWS" — 5.0/5 > **Verified Reviewer** | *23 September 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: The thing we like the most about AWS Systems Manager is it's ability to manage and control our instances in one place across multiple accounts. > > **Cons**: The thing I like least about AWS Systems Manager is that the amount of things that are packed into the side bar can be confusing to what is actually a core service offered by Systems manager. > > My overall experience has been great. Being able to control systems via sessions manager instead of having to use ssh keys is a critical part of our control of our environment and patch management. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.uk/software/497430/AWS-Systems-Manager?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/497430/AWS-Systems-Manager) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data