--- description: Review of Clockwork IT Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Clockwork IT | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/255/customer-service/software) > [Clockwork IT](/software/496487/Clockwork-IT) # Clockwork IT Canonical: https://www.softwareadvice.co.uk/software/496487/Clockwork-IT Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/496487/Clockwork-IT?page=2) > Clockwork IT is a field service management solution. It helps businesses optimize their operations across a wide range of industries, from facilities management to service-based businesses. The software provides tools to streamline workflows and enhance productivity. Key features include dynamic scheduling and instant job allocation on mobile devices. This allows businesses to efficiently manage field staff and respond to customer needs in real-time. Clockwork IT offers customized workflows to reduce the time between job completion and billing, ensuring a smooth customer experience. Additionally, the platform includes reactive software packages for facilities management to ramp up efficiency. Clockwork IT's CRM tools enable businesses to offer exceptional customer service. The mobile applications keep staff connected when they're on the go. With Clockwork IT, businesses can streamline operations, increase productivity, and deliver great service to customers. > > Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 8 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Clockwork IT ## Commercial Context - **Starting Price**: £30.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United Kingdom ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Scheduling - Audit Trail - Automated Scheduling - Autoresponders - Billing & Invoicing - CRM - Calendar Management - Calibration Management - Checklists - Compliance Management - Contact Database - Contract/License Management - Customer Database ## Integrations (3 total) - Sage 200 - Sage 50 Accounting - Xero Integration for Dynamics 365 ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) ## Related Categories - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Facility Management Software](https://www.softwareadvice.co.uk/directory/4310/cafm/software) - [Landscape Software](https://www.softwareadvice.co.uk/directory/4195/landscaping/software) - [Equipment Maintenance Software](https://www.softwareadvice.co.uk/directory/405/equipment-maintenance/software) - [Field Service Management Software](https://www.softwareadvice.co.uk/directory/4540/field-service/software) ## Alternatives 1. [Jobber](https://www.softwareadvice.co.uk/software/3660/jobber-lawncare) — 4.6/5 (1420 reviews) 2. [FieldPulse](https://www.softwareadvice.co.uk/software/109782/fieldpulse) — 4.6/5 (411 reviews) 3. [Connecteam](https://www.softwareadvice.co.uk/software/109560/connecteam) — 4.6/5 (5058 reviews) 4. [Skimmer](https://www.softwareadvice.co.uk/software/89281/skimmer) — 4.9/5 (226 reviews) 5. [Fieldd](https://www.softwareadvice.co.uk/software/101498/fieldd) — 5.0/5 (140 reviews) ## Reviews ### "SMS and SDMobile App Review" — 4.0/5 > **Timo** | *22 August 2024* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: Staff - Everyone at Clockwork is really friendly and accommodating. For urgent issues, they react very quickly and endeavour to solve the issue as soon as possible, which for us in winter is very important. Products - through the developments we have worked on with clockwork over the last few years, SMS and the SDMobile App are now great tools for us to use in managing our operations whilst also being able to provide important job information to our customers. > > **Cons**: Testing - With Icewatch we have worked really hard in developing new products for SMS and the App to work for us, and Clockwork (especially Jack) have really helped in creating ideas for us. I have found that over the last couple of years with developments, things have been tested and gone live, but then when we have started to use the new developments issues have occurred. I would find it a great benefit to us, and also Clockwork themselves, if they had a dedicated QA team which tested everything before going live. This would just save time on my end. Dedicated Engineer - I think this previous winter, any requests we sent into support, \[sensitive content hidden\] (who has been great to liaise with) was always the one that dealt with them so perhaps this is now what Clockwork are doing. But i think a dedicated engineer in the office who deals with specific systems and clients will be beneficial to us because they have a bit more knowledge on our specific system and know what we are talking about when things go wrong. Previously to this winter, our tickets would be done by various people and I find dealing with one person is easier. Reoccurring issues - I have raised this with the team already but what sometimes is frustrating is when issues that you have raised before and been fixed, then reoccur. Also sometimes when there is an update in the system, things that were working perfectly well all of a sudden stop working. Then we have to go through the process of raising a ticket etc. so it would just help to try and prevent this from happening, especially the reoccurring ones. > > Working with clockwork over the last few years has been great and i feel we have developed important relationships through this period. There have been times when we have had issues with the App and SMS which has led to some frustrations but I feel the systems now are where we want them to be and the staff at Clockwork have always endeavoured to solve the issues as soon as possible. ----- ### "Clockwork IT review" — 5.0/5 > **Jayne** | *7 August 2024* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: they are friendly, responsive business that wants to work as a partner rather than just a supplier > > **Cons**: There is nothing that i would change at this time > > I have always found everyone at Clockwork IT to be helpful, competent and friendly. They understand our business and help us move our technology platform forward. ----- ### "SDPro Review." — 4.0/5 > **Steve** | *16 August 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 7.0/10 > > **Pros**: The versatility and customisation of the systems to meet business demands > > **Cons**: Speed is an issue, although hopefully moving to TotalCtrl will resolve this. > > Generally happy with the software and service levels although roll outs of changes could be more thoroughly tested. ----- ### "Clockwork Review" — 5.0/5 > **Joe** | *13 August 2024* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: The speed in which \[sensitive content hidden\] and the team are able to pick up tasks and have them completed and released to a test environment is very useful > > **Cons**: Couple of issues with an App that has been resolved and the work put in since with developments has certainly remedied this. > > Very positive. The team are very easy to work with. ----- ### "Great Service, Great People" — 5.0/5 > **Nik** | *14 August 2024* | Environmental Services | Recommendation rating: 9.0/10 > > **Pros**: A very personable approach, and always willing to try and help, especially when developing new processes. A true partnership, with very committed employees > > **Cons**: Potentially have spread themselves to thinly with workloads, but this has been addressed recently. > > Excellent - we have used Clockwork since 2017, and they have been with us every step of the way with our growth. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/496487/Clockwork-IT?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/496487/Clockwork-IT) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data