RingCentral MVP

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About RingCentral MVP

RingEX is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. RingEX is a fully integrated mobile-based phone system that helps keep employees connected via a variety of business and personal devices including smartphones, tablets, desktops and phones. The RingCentral mobile app is integrated with the phone system and keeps employees connected to customers and colleagues from anywhere. Additionally, RingCentral integrates with basic email platforms and other applications such as Salesforce CRM, Box, Dropbox and Google Docs. RingEX gets businesses up and running within minutes. All phones are ready for immediate use and setup. Users can manage their own phone preferences without IT help.
RingCentral MVP Software - Message - Video - Phone
RingCentral MVP Software - Switch devices while on a meeting.
RingCentral MVP Software - Calendar and Contacts Integration
RingCentral MVP video
RingCentral MVP Software - Message - Video - Phone - thumbnail
RingCentral MVP Software - Switch devices while on a meeting. - thumbnail
RingCentral MVP Software - Calendar and Contacts Integration - thumbnail

RingCentral MVP pricing

RingCentral MVP has a free version and offers a free trial. RingCentral MVP paid version starts at US$20.00/month.

Starting Price:
US$20.00/month
Free Version:
Yes
Free trial:
Yes

Alternatives to RingCentral MVP

Cisco Unified Communications Manager

Cisco Unified Communications Manager is a platform for integrating business communication technologies such as...

RingCentral MVP Reviews for UK Users

Feature rating

Value for Money
4.0
Functionality
4.3
Ease of Use
4.2
Customer Support
4.0
5 reviews of 1,191 View all reviews
Darian
Darian
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 19/05/2022

Review of Ringcentral

Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone.

Pros

Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.

Cons

The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.

Verified Reviewer
  • Industry: Insurance
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 05/10/2023

Great platform for VOIP

Overall we have enjoyed using this new platform and it meets our company compliance needs for phone calls in the insurance industry.

Pros

Auto call recording, the phone app for desktop and mobile as well as being able to see in real time call status of colleagues is a key to this program. The message feature is a must as well.

Cons

Would like better instruction/direction on the MPV integration with Microsoft Dynamics CRM

Response from RingCentral

The Review Team appreciates you for taking the time to provide us with your valuable feedback. We are happy to hear that our product supports your business' performance and is easy for individuals on your team to use. Here is a link regarding your request for instruction/direction on the Microsoft Dynamics integration: https://ringcentr.al/48JRz3g.
If you have any questions or need assistance, please connect with our Support Team via call, chat, or by submitting an online case here: https://support.ringcentral.com/contact-support.html or you can always email the Review Team at [email protected]. Thank you!

Replied 06/10/2023
Sandy
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
0

2
Reviewed on 19/05/2020

Calls Drop Constantly

Having a system that allows you to take calls from any device makes privacy a lot easier--no need to give out your personal number for business purposes. Also, if people can have calls forwarded it's not necessarily required to give everyone a company-provided smartphone, a huge cost savings as well.

Pros

The RingCentral system allows you to seamlessly use your same phone number on your physical desk phone, laptop, and has an app for your smartphone. As someone who takes a lot of calls in conference rooms for privacy, it's nice to have the calls available on my smartphone versus having to transfer the call to a conference room phone. I also appreciate that the contact list is built into the system so I don't have to search for employees' extensions and whatnot. During times when we work remotely it helps that I don't have to set up call forwarding or anything like that, it's like I never left the office really.

The software we have also enables easier international calling from your phone, we are a global company so this is used frequently. The app is easy to use which is nice.

Cons

The biggest issue that we run into is that calls drop a lot in the middle of the call. For example, when I would call colleagues in NY and Dublin, halfway through the call, regardless of where I was located, the call would drop and the app wouldn't reconnect to the data or wifi on my phone, so I'd have to completely reboot my smartphone to get back into the app. It wouldn't be a big deal if it happened every once in a while but I have run into this 5-7 times per week which puts a big strain on my workload.

Chris
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 22/12/2023

Great VOIP office system

RC has been a great experience. I've tried a few VOIP services and landed on RingCentral with no plans of moving.

Pros

RingCentral has a great phone/desktop app that allows for great management.

Cons

I wish all users could text from our main number.

Response from RingCentral

Chris, thank you for your positive review; the Review Team is proud that RingCentral has been a great experience for your office communication needs. We appreciate your feedback, and if you ever have further information you would like to share, please don't hesitate to reach out.
We appreciate your business!

Replied 03/01/2024
Ryan
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/11/2023

One Stop Shopping For Remote Workers & Nomadic Offices

Our office used RingCentral for all it's telephony (calls, text, voice mail) needs for over 3 years.

We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely.

Unlike some VoIP competitors it also had built in text message services which made SMS authentication through text seamless.

Pros

RingCentral allowed our office to keep it's dedicated Canadian office phone number and take that office phone global with it's VoIP system.

We we're able to use text authentication services, call clients, and keep our office going from any location in the world.

Cons

RingCentral offers more than most VoIP services - mainly because of it's dedicated app. That said the cost of this service is far more than most of it's competitors.

It's an expensive solution unless easy of use outweighs cost.

Alternatives Considered

Google Voice and VoIP.ms

Reasons for Switching to RingCentral MVP

RingCentral offered an integrated solution for text and call with a built-in and fully supported app. Setup was easy, staff supported, and only took a few minutes.

Response from RingCentral

Hi Ryan, thank you for your awesome review! The Review Team appreciates you sharing your experience with us and the community. If you want to share more with us, email us at [email protected]. We appreciate your loyalty!

Replied 22/11/2023

Related categories