--- description: Review of Teamlead Software: system overview, features, price and cost information. Get free demos and compare to similar programs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Teamlead | Reviews, Pricing & Demos - SoftwareAdvice GB --- Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/1855/workforce-management-optimization/software) > [Teamlead](/software/495703/Rooster-Planner) # Teamlead Canonical: https://www.softwareadvice.co.uk/software/495703/Rooster-Planner Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/495703/Rooster-Planner?page=2) > Teamlead is a workforce management software designed for customer contact teams to optimize operations and enhance efficiency. It is suitable for customer service departments and contact centers managing agent scheduling, capacity planning, and real-time performance monitoring. This software addresses scheduling and resource allocation needs through data-driven workforce management. The software offers capacity planning capabilities, allowing managers to forecast workforce requirements by role and location from intervals as short as fifteen minutes to up to one year in advance. Teamlead features automatic schedule generation using standard and AI-based algorithms, removing the need for manual roster creation. It includes a real-time adherence dashboard that shows live agent status and compliance throughout the workday, enabling supervisors to monitor team performance in real-time. The platform is a web-based application supporting both Dutch and English language interfaces. Teamlead is developed by LLM Solutions, based in Rotterdam, Netherlands, and serves customers in the Netherlands, Belgium, Germany, and France. The software includes structured data integration capabilities that connect telephony and HR information directly into the workforce planning engine. > > Verdict: Rated **4.6/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LLM Solutions - **Founded**: 2020 ## Commercial Context - **Starting Price**: €399.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Capacity plan Leave requests Time registration Helpdesk Email support Forecasting Omnichannel planning Statistics \& Reports Multilingual Phone support Single Sign On Standard integrations Intraday auto-planning Flexpool Real Time Adherence Customer Success Manager API - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Dutch, English, German, Italian, Portuguese, Spanish - **Available Countries**: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary and 31 more ## Features - AI Copilot - API - Absence Management - Access Controls/Permissions - Activity Monitoring - Activity Tracking - Agent Interface - Alerts/Notifications - Approval Process Control - Attendance Management - Automated Scheduling - Availability Management - Calendar Management - Calendar Sync - Call Centre Management - Customer Experience Management - Customisable Branding - Customizable Fields - Dashboard - Drag & Drop ## Integrations (8 total) - AFAS Software - Aircall - Anywhere365 - Dstny - Microsoft Azure - Steam-connect - Talkdesk - Visma.net Accountancy ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software) ## Related Categories - [Call Center Workforce Management Software](https://www.softwareadvice.co.uk/directory/1855/workforce-management-optimization/software) - [Customer Service Software](https://www.softwareadvice.co.uk/directory/255/customer-service/software) - [Scheduling Software](https://www.softwareadvice.co.uk/directory/4738/scheduling/software) ## Reviews ### "Teamlead Review" — 5.0/5 > **Benjamin** | *22 January 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Pre-integrated with our CCaaS vendor of choice, ease of deployment, strong leadership team, supportive to/of our preferred GTM strategy, excellent support, agile mindset, flexible software development roadmap. > > **Cons**: Lacks some features as we operate in an 'Enterprise' space, but the Teamlead team have been quick to engage with us on the "desirables" and have already brought some of the into their software development roadmap for both 2025 and ongoing into 2026 (see Pros above). > > We started working with Teamlead (nee Rooster Planner) 8-months ago (April 2025) and have already seen a tremendous amount of growth, both with the Organisation (headed up by an amazing leadership team) as well as watching the software mature based on Teamlead' own vision alongside feedback provided by us and our end-customers. The Teamlead team are always super responsive to any feedback, taking a measured approach to any feature/functionality requests, as well as being on hand if there are any questions or issues day-to-day, as well as supporting through the implementation and onboarding stages with new customers. ----- ### "Superfijn systeem" — 4.0/5 > **Jacquelien** | *30 October 2025* | Construction | Recommendation rating: 8.0/10 > > **Pros**: Overzichtelijk in gebruik geen poespas Zelf taken toevoegen met kleurstellingen Verlofaanvragen zijn makkelijk te verwerken > > **Cons**: Grootste nadeel is dat er nog steeds veel handmatig moet maar dat komt ook omdat wij met vrijwel alleen maar flexkrachten werken > > Gebruiksvriendelijk en overzichtelijk bij problemen/vragen wordt je snel geholpen. Verbeteringen worden vrijwel altijd doorgevoerd. ----- ### "Good, easy planning tool with a nice group of people behind it." — 5.0/5 > **Robert** | *17 June 2025* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: - Easy tool - No unnecessary functions or fields - Good guidance - Good prize for the product you get Very good experiences with Roosterplanner. Nice group of people who thought along well, implemented quickly and delivered the product well. > > **Cons**: There are still some further developments that can't go fast enough for me :) That's about it I guess. > > Overall a good experience. Easy software that meets the requirements. Quickly implemented with a nice group of people and that for a good price. ----- ### "Van Excel naar Teamlead\!\!" — 5.0/5 > **Yke** | *11 November 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Na jarenlang met Excel gewerkt te hebben, zijn we bij de afdeling Klantcontact van Eigen Haard overgestapt naar Teamlead – en wat een verschil\! > > **Cons**: Het inrichten kostte even wat tijd, en het bijhouden van de skills van de medewerkers vraagt om discipline. > > Inmiddels maken we de maandroosters in een handomdraai. Het systeem is gebruiksvriendelijk en werkt ontzettend prettig. Met Teamlead kun je eenvoudig samen met collega’s wijzigingen doorvoeren, en het team krijgt direct een melding van aanpassingen in hun rooster. Dat zorgt voor transparantie en snelheid. Het dagelijks werken met Teamlead gaat eigenlijk vanzelf: intuïtief, efficiënt en gewoon heel handig. Wij zijn blij met deze stap – Teamlead maakt ons werk echt makkelijker\! ----- ### "Rooster Planner, een echte aanrader" — 5.0/5 > **Simone** | *6 March 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: Per dag in één oogopslag inzicht in de bezetting van die dag. Doordat je een minimale bezetting per taak kan ingeven zie je ook direct waar de knelpunten ontstaan bij ziekte, vakantie of andere afwezigheid. > > **Cons**: Wanneer er een nieuwe medewerker start ben je verplicht een nieuw basisrooster te maken en neemt het systeem niet automatisch de nieuwe medewerker mee in het rooster vanaf de datum indiensttreding. > > Rooster Planner bevalt goed. Je werkt vanuit een basisrooster, maar kan per dag de standaard planning aanvullen met taken. De taken wisselen bij ons per dag omdat de werkvoorraad steeds wisselt. Aanpassingen in het rooster zijn snel en gemakkelijk door te voeren. Ook het verwerken van verlofaanvragen gaat heel eenvoudig waardoor vakantieplanningen heel snel zijn doorgevoerd. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.uk/software/495703/Rooster-Planner?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/495703/Rooster-Planner) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data