---
description: Review of Birdie Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
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title: Birdie | Reviews, Pricing & Demos - SoftwareAdvice GB
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Breadcrumb: [Home](/) > [Data Analysis Software](/directory/535/data-analysis/software) > [Birdie](/software/495537/Birdie)

# Birdie

Canonical: https://www.softwareadvice.co.uk/software/495537/Birdie

> Birdie is a Customer Intelligence Platform that enables CX teams to lead customer-centric, data-backed decisions across the organization. Using AI, Birdie centralizes customer feedback, interactions, and behavioral signals into a single intelligence layer, correlating insights with business metrics and continuously prioritizing what matters most.
Birdie processes 50+ million customer interactions per month across surveys, support tickets, calls, chats, reviews, and social channels. Leading fintech, marketplace, and product-led SaaS companies — including Nubank, Upwork, Betterment, Experian, and Patreon — use Birdie to uncover friction across complex customer journeys and connect CX insights to retention, growth, and operational efficiency.
With products like VoC OS and Agent QA, Birdie replaces manual analysis and sampling with 100% interaction coverage, automated root-cause detection, and closed-loop execution, giving complete visibility across customer signals, uncovering root causes in days instead of weeks, and focusing resources on initiatives that improve retention, operational efficiency, and growth. The result is stronger cross-functional alignment, faster execution, and clear ROI from customer experience initiatives.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Birdie
- **Founded**: 2019

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Please contact Birdie for pricing details.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, English
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Estonia, Falkland Islands, Faroe Islands and 42 more

## Features

- Dashboard
- Data Connectors
- Data Discovery
- Data Visualisation
- Natural Language Search
- Predictive Analytics
- Reporting/Analytics
- Self-service Analytics

## Support Options

- Email/Help Desk

## Category

- [Data Analysis Software](https://www.softwareadvice.co.uk/directory/535/data-analysis/software)

## Alternatives

1. [Microsoft Power BI](https://www.softwareadvice.co.uk/software/23530/microsoft-power-bi) — 4.6/5 (1871 reviews)
2. [Google Analytics 360](https://www.softwareadvice.co.uk/software/137155/google-analytics) — 4.7/5 (8089 reviews)
3. [wetracked.io](https://www.softwareadvice.co.uk/software/527124/wetracked-io) — 5.0/5 (193 reviews)
4. [Tableau](https://www.softwareadvice.co.uk/software/1940/tableau) — 4.6/5 (2348 reviews)
5. [Zoho Analytics](https://www.softwareadvice.co.uk/software/393551/zoho-analytics) — 4.4/5 (360 reviews)

## Reviews

### "Birdie Review" — 4.0/5

> **Stephanie** | *6 December 2022* | Warehousing | Recommendation rating: 9.0/10
> 
> **Pros**: I love all the data we are able to see and have organized in a better fashion than our previous data base.
> 
> **Cons**: Changings data bases/softwares is never easy, could be more flowing and a smoother transition - we are on free trial right now, so we will see how it goes\!
> 
> Overall, it has been great. We will see if we end up switching products or not.

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### "a must for business use" — 5.0/5

> **Pamela** | *7 November 2022* | Cosmetics | Recommendation rating: 10.0/10
> 
> **Pros**: tracks trends that help me make my business more success
> 
> **Cons**: nothing, I am fairy new to using and so so happy with the results so far
> 
> so far so great\!  thanks you Birdie for an important time saving tool to use now and into the future

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.uk/software/495537/Birdie)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/product/495537-Birdie/> |
| en-AU | <https://www.softwareadvice.com.au/software/495537/Birdie> |
| en-GB | <https://www.softwareadvice.co.uk/software/495537/Birdie> |
| en-IE | <https://www.softwareadvice.ie/software/495537/Birdie> |
| en-NZ | <https://www.softwareadvice.co.nz/software/495537/Birdie> |

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